fantigezer

Hey,

To remove the comments from the embedded item, you have to add a parameter to the embed code: data-comments=”false”. So your embed code should look like this:

<script>(function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(d.getElementById(id))return;js=d.createElement(s);js.id=id;js.src='https://embed.playbuzz.com/sdk.js';fjs.parentNode.insertBefore(js,fjs);}(document,'script','playbuzz-sdk'));</script>
<div class="playbuzz" data-id="b008816e-c0e6-46cb-832b-c3d6d27f29aa" data-show-share="false" data-show-info="false" data-comments="false"></div>

That is fantastic.

In order to understand what went wrong in there, I’d appreciate it if you could provide us with some information from your browser:

1. Before you try to click the Playbuzz plugin and search for items, right click anywhere in the browser, and choose “inspect”
2. In the new window that just opened, click on the “network” tab
3. Now try to click on the Playbuzz plugin and perform the search. You should see that a few lines were added to the network
4. Check out the instructions in the following link: https://prntscr.com/jh85c0 – if you could send me a screenshot of what you’re seeing in there, it would help us figure this issue out.

Thanks!

Hey,

I just tested the plugin with the same setup, and it should work fine.
So to fully understand what breaks, I’ll need to see what’s going on in the network… Which browser are you using?

Thanks,

Could you please attach here a screenshot of the plugin’s settings page?

Hey,

Sorry to hear about the problem.
Could you please let us know which tab in the plugin you tried to use (the “Playbuzz Content” or “My Items”?
If it’s the latter, it would be really helpful to know which user you’ve used in the settings there.

Thanks!

Hey,

Playbuzz does not collect personal information from users, and so it’s not possible to directly use the tools it provides to gather such information.

Thank you for informing us! We’ll investigate the issue.

Thanks for the information!
We will look into it to make sure we avoid this issue in the future. I’m glad to hear it’s working for you again!

Amazing. If any of those does the trick, it would be really helpful to know which one.

Do you have other plugins installed? Usually this type of behavior is the result of conflicting plugins.

Hey,

Could you please provide a bit more information about this issue? For example – what were you pasting (regular text, code or something else)?

You have to embed using the plugin (using its search option), or using the short-codes it supports. It should work, if you’re using the official plugin.

Hey,

You can use the Playbuzz plugin to embed items, it also takes care of FB instant articles compatibility, if you’re using the official FB IA plugin.

Hey,

Have you embedded the Playbuzz items using their plugin? It could also be helpful to see the response you’re getting from WP, maybe something is missing there regarding the Playbuzz embeds

@protocoli, you’re using the wrong parameters in your embed code.
To remove the shares, you should change data-share-buttons to data-show-share, and to remove the item’s info, you should change data-item-info to data-show-info