farberama

That’s not it. As I said previously, the form is on a Woocommerce My Account endpoint page and wouldn’t be cached. But, just to be safe, I disabled WP Rocket and all but the few plugins that are necessary for the site to run properly, and that had no effect.

Plus, it happened on the live site (before switching back to the old version) as well as the dev site.

Anything new on this? I’ve tried the most recent version, but it still doesn’t work. My client was getting angry, so I had to revert back to version 3.9.2 which works properly.

You can disregard the sku issue. Another developer had added a filter in the functions.php file that adds the sku to woocommerce emails. After disabling the filter, the quantity showed up instead of the sku.

I apologize for wasting your time on this.

Thanks for all of your help!

Yep. it’s the customer-rfq.php template, and I didn’t edit it or override it.

It turned out the be an issue on our end. Our client changed the password to the email account we use for smtp on the dev site without telling us. So, the emails are now being received.

However, on the customer email, the sku is appearing in the Quantity column.

Thanks!

Are you asking if the actual product is being deleted or the quote request? The quote request is winding up in my order list in the admin with the correct product and status of Quote Request. The actual product is still published.

I have noticed however that I am not getting neither the customer nor the admin notification emails.

Nope. It’s working now.

Thanks!

it’s a variable product

Disregard. I posted this under the wrong plugin. Sorry!

Yes, this is an acf field using the ACF Fields field type.

Regarding using the media library, I was just checking to see if it worked with PDFs. I really don’t want to use it in this case.

The form is being used from within My Account (woocommerce), so the page wouldn’t be cached. In any case, I went ahead and disabled WP Rocket, and it still will not upload pdf files or use the media library if you’re not an admin.

I noticed there was a new update available, 3.15.1. I updated the plugin and it still will not upload pdf files.

I did some experimenting with the form, and I enabled WP Media Library under Permissions. With this set, it will upload pdf files, however, only if you’re an admin. If you’re not an admin, it doesn’t use the media library.

Unfortunately, it still doesn’t work. It doesn’t generate any errors. It just sits at 0%.

Thank you for your quick response. Using $form[‘ID’] instead of $form[‘id’] did the trick!

Regarding the uploading of PDFs, do you know a timeframe? This is on a live website and our client is asking when it will be fixed.

Thanks!

SOLVED! I had already tested it with the plugins disabled with the same result, but I installed and activated Storefront per your suggestion and tested it again and it still shows the outdated value of the custom field in the Completed Order email.

This got me thinking that the WooCommerce emails go out before the order and the custom field are updated. So, I did some more research and found the following: https://support.advancedcustomfields.com/forums/topic/field-updates-after-post-update/.

So, I just replaced get_post_meta($order->id, 'custom_field_name', true) with $_POST['acf']['field_xxxxxxxxxxx'] thereby pulling the data out of PHP’s Post superglobal instead of woocommerce’s order data and it worked.

I hope this helps others in the future.

• This reply was modified 2 years, 7 months ago by farberama.