farhadd

Thank you – much appreciated. I’m looking forward to seeing the solution

Works perfectly!

Thank you SO much for your help.

I had tried to find a related thread before posting here but didn’t quite manage, because I was searching for something specific to the submit response.

@takayuki Miyoshi Might I suggest updating the Analytics code on your site so as to prevent more people like me hassling you for the same issue?

Pinpointed the issue – it was the line of Goal Tracking code for Google Analytics:

on_sent_ok: “pageTracker._trackPageview(‘/contact/quote/thank-you/’);”

Any ideas on how we could continue to track conversions with Analytics without breaking the “Thank you” message?

Is our only option to redirect to a separate “Thank you” page?

@esmi thanks for the reply

I tried both suggestions, but the message still doesn’t show. If the form doesn’t go through, the validation error shows properly.

But when the form submits properly, the success message doesn’t show.

Any help on this would be really appreciated
– the site & form are live and clients are complaining that they never know whether the form actually went through or not.