fastdivision

Hi @soulipsyz,

I’m very sorry to hear that your taxes weren’t calculated correctly in WooCommerce. I want to get to the bottom of this and figure out why this happened. We always do what we can to help identify issues and resolve them if you reach out to our support team. Please email us so we can discuss your sales tax requirements and store configuration.

At a high level, our plugin will only calculate tax where you have nexus. If you use the TaxJar plugin directly, you can set those nexus states in your TaxJar account. If you’re calculating tax through WooCommerce Services, nexus is determined based on your store location.

Hi @sasquach12, if you remove a nexus state in TaxJar and then refresh your nexus states in our WooCommerce plugin, you’ll have to manually clear out your existing tax rates. See the help article here: https://support.taxjar.com/article/313-delete-all-tax-rates-in-woocommerce

Once this is done, you should no longer collect sales tax for orders in Florida. We are planning to automatically remove these rates after refreshing your nexus states in the near future. If you still run into issues after clearing your rates, please let me know. Thank you!

Hi @willgorham, thanks for reporting this issue! We have a compatibility fix for WC Smart Coupons ready to go: https://github.com/taxjar/taxjar-woocommerce-plugin/pull/98

Once this fix is fully tested, we’ll release a new version of our plugin very soon. In the future, feel free to report issues here or directly inside our GitHub repo if they’re plugin related: https://github.com/taxjar/taxjar-woocommerce-plugin/issues

Hi @growdev, thanks for reporting this issue! We made a fix awhile back and we’re expecting to get it released later this month: https://github.com/taxjar/taxjar-woocommerce-plugin/pull/95

Hi @faisal44, at this time our API does not provide a product category for cigarettes or nicotine. Additionally we only handle quantities by unit, not by item weight. WooCommerce natively calculates tax based on each line total and a designated tax rate / percentage. You would probably have to calculate a fixed amount of tax by weight or per pack yourself using a custom plugin and then adding a separate fee to the order with the tax.

@pilotnick I apologize for not sending a follow-up email more quickly while I was investigating this issue after it was escalated to me. I submitted the fix to our team today for review and I’m hoping to get it deployed shortly. If you have any questions, feel free to reply to my email in our Help Scout thread. Thank you!

Hi @pilotnick, we received your email and I assigned the issue to our technical success team to follow up with more information. As this problem is specific to your TaxJar account using the WooCommerce REST API, we’ll assist further via email and may request admin credentials to take a closer look. Thank you!

Hi @ericcrowe, I apologize for the late reply. Shipping taxability is provided directly through our API and it’s an “always-on” feature for now based on our internal data: https://blog.taxjar.com/sales-tax-and-shipping/

In the future, we’re hoping to offer a way to override shipping tax in specific regions / states from our app. For now you can tweak the code in our plugin to exempt shipping tax globally or by state if needed:

https://gist.github.com/fastdivision/1ad0956314ced354ef189e61cfb68ad1

UPDATE: We just released v1.7 of our plugin to improve performance and dramatically reduce the likelihood of API overages on stores with caching issues. If you decide to come back later, you should no longer experience these issues with TaxJar. Thank you!

Hey Brad (@kitchencraftcookware),

Does this happen before or after the order is created in WooCommerce? Are you saying the customer fixes the problem on their end directly in the checkout or after you update their address details in the backend?

Once I get some more information I’ll check this out to see what’s happening. If you can reach out to us at [email protected] with your account email (so we can check your nexus states) and an example or two, we’ll be able to help faster.

Thank you!

Hi @coton61,

I build and maintain TaxJar’s plugin for WooCommerce. On behalf of TaxJar, I apologize for not proactively looking into your store to determine the root cause of additional API calculations after the first month you were charged more than expected.

We have seen caching and theme issues in the past that caused ongoing API calculation requests at checkout, potentially leading to overages. In order to debug this type of issue, we have to invest time thoroughly examining your store because each instance of WooCommerce has a unique theme and collection of plugins that can hook into the totals calculation process or affect how your store caches data. Recently we’ve made headway in reducing the likelihood of technical issues with our latest release v1.6.

If you decide to give TaxJar another chance in the future, I will work directly with you to make sure you no longer have to worry about API overages and can focus on running your business. Thank you!

Update: This fix was released last week in version 1.6.1

Hi Diana,

It looks like this issue is happening specifically on PHP 5.4 and requires a simple fix. I just pushed up some code to resolve the problem, so we’ll release an update today or tomorrow: https://github.com/taxjar/taxjar-woocommerce-plugin/commit/8b6310b276f73fd8f61f5a8e6e7ccb7a25728f3f

Thank you for reporting this!

Hi Tad,

TaxJar will import all refunds (full or partial) for each individual order if it’s in a completed or refunded status, so we’ll pick up the partial refund and deduct $48.45 from the order total for a completed order. The remaining order amount would be $11.50.

In our expected sales tax reports, the shipping amount of $5.75 would be considered exempt from tax since shipping is not taxable in CA. If the return label is not included in the shipping amount and it’s a separate line item in the order, we’d consider it taxable.

If you need to fully exempt the return shipping label from sales tax, please reach out to our support team for additional help. Thank you!

Hi @htgtech, we’re close to releasing an update that should fix the one cent rounding issue with WooCommerce 3.2.6 and 3.3: https://github.com/taxjar/taxjar-woocommerce-plugin/pull/52

This should be available within the next couple of weeks. Thank you for your patience!