fatcatapps

Hello there,

We had not heard back from you in some time, so we wanted to check and see if any progress has been made with your issue.

Please let us know if we can be of further assistance. If there’s been no activity on this thread for a while longer, we will close it.

Hope to hear back.

Regards,

Hello,

Thanks so much for letting us know.

If you decide to try us out again, please reach out to us and we can help you get all setup.

Regards

Hello there,

Thanks for reaching out. Sorry for the delay in response.

I have visited the page listed on my mobile device, and everything appears to be working fine.

Can you please get back to us with some details as to what was not working, what kind of device you are on, an its operating system version? We’ll see if we can reproduce you issue and be of further assistance.

Regards

Hello There,

Are using Pixel Cat? It does not sounds like you are using Pixel Cat, and this is a support forum for Pixel Cat users.

Pixel Cat is a WordPress plugin, and can only be used on websites using WordPress.

Please let us know if you have Pixel Cat installed on your WordPress site, and we will see if we can help. Please provide a link to your site.

This is not a forum for general pixel help. Only for WordPress users with Pixel Cat installed.

Best of luck with your issue.

Hello there

Sorry we were unable to get back to you sooner.

I took a look at your page, and saw you no longer had Optin Cat running.

Let us know if you would still like us to assist in troubleshooting this issue, to see if we can get you setup with Optin Cat Instead.

Hope to hear back. If we don’t hear back from you in a short while, we’ll go ahead and close this thread, since you’ve found an alternative.

Regards,

Hello there,

Sorry for the delay in response.

Yes. If you are getting the red X it is because we have failed to connect to your Mad-Mimi account.

Some other plugin, or your theme, may be preventing us from communicating with their serversz. You will need to search for conflicts, to see if that could be the case or not.

To search for conflicts, please follow these steps.

1. First please deactivate all plugins except Optin Cat and see if the issue persists.
2. If the issue is resolved, reactivate your plugins one by one, testing after each to see if the issue returns.
3. If no conflict is found among your plugins, try reverting to a default WP theme like ‘Twenty Sixteen’, or ‘Twenty Seventeen’, and see if the issue is resolved.

Head here for detailed instructions:
https://fatcatapps.com/knowledge-base/search-for-conflicts/

Let us know your results, and we will see how we can help.

Regards,

Hello there,

Thanks for reaching out. Currently there are not features for either of these things.

We have not included any customization options for the thank you message, and unfortunately it’s not very simple to change with CSS.

And we don’t have any other fields available besides name and email. Optin Cat is designed specifically for gathering simple optins, easily. Adding other fields turns it into a whole other beast, and we have decided against that route.

Sorry we can’t help more with these things though. Let us know if we can be of assistance with this, or anything else.

Regards

Hello again,

We thought we would check in, and see if any progress has been made on this issue.

The above troubleshooting steps should resolve the issue, but please let us know if not. We happy to look more into this.

If we don’t hear back in a while, we’ll go ahead and mark this thread as resolved.

Regards

Hello There,

Sorry we appear to have missed your support ticket. We are still happy to try and help, if you see this.

Please let us know if you would still like us to take a look. It does not look like you still have Optin Cat installed at the moment.

Hope to hear back

Regards

Hello Tamas,

Thanks fo reaching out. Sorry for the delay in response.

Currently this is not possible. Quiz Cat was not made with touch screen devices in mind. We do not suggest editing your site from a touch screen dependent device. Many plugins and themes do not take the time to make their backed options touch screen compatible.

Touch screen browsers are often very limited, compared to their desktop counterparts, and so it is not usually recommended to edit your site from them.

Hello there,

Thanks for your interest.

I don’t know of any issues with Bootstrap, you shouldn’t have a problem with our plugin.

If you do, just let us know, and we will see if we can assist.

Regards,.

Hello there,

This is a common conflict caused by JavaScript errors from other software interfering with the Easy Pricing Tables Menu being built.

You’ll need to search for conflicts, to see which plugin or theme is causing this to happen. To search for conflicts, please follow these steps.

1. First please deactivate all plugins except Easy Pricing Tables and see if the issue persists.
2. If the issue is resolved, reactivate your plugins one by one, testing after each to see if the issue returns.
3. If no conflict is found among your plugins, try reverting to a default WP theme like ‘TwentyEighteen’, or ‘TwentyNineteen’, and see if the issue is resolved.

Head here for detailed instructions:
https://fatcatapps.com/knowledge-base/search-for-conflicts/

If you find a conflict with a plugin or theme, let us know where we can aquire a copy so that we may inspect the issue ourselves.

Hello Folks,

Let’s see how we can help.

@nmckinder Easy Pricing Tables editor was not built with mobile devices in mind. As such it does not have the necessary code to account for touch screen devices. We do not recommend editing your site from a mobile, touch screen only, device, such as a phone or tablet.

@jimrmoore99 This is a completely different issue. This is a common conflict caused by JavaScript errors from other software interfering with the Easy Pricing Tables Menu being built.

You’ll need to search for conflicts, to see which plugin or theme is causing this to happen. To search for conflicts, please follow these steps.

1. First please deactivate all plugins except Easy Pricing Tables and see if the issue persists.
2. If the issue is resolved, reactivate your plugins one by one, testing after each to see if the issue returns.
3. If no conflict is found among your plugins, try reverting to a default WP theme like ‘TwentyEighteen’, or ‘TwentyNineteen’, and see if the issue is resolved.

Head here for detailed instructions:
https://fatcatapps.com/knowledge-base/search-for-conflicts/

If you find a conflict with a plugin or theme, let us know where we can aquire a copy so that we may inspect the issue ourselves. You’ll want to open a new thread for that, as this is unrelated issue to the original thread.

Hello there,

When viewing your tables on mobile, the table should break into a mobile friendly view, where each column is broken apart into a separate block.

Since the rows are no longer side by side, the option for matching row height is not used.

If your tables are not entering the mobile friendly view, please open a new thread about that, as you may be experiencing a conflict, or other issue.

Regards.

Hello Clayton,

Thanks for reaching out. You have filed a support thread on the MailChimp version of Optin Cat. If you have the MailChimp version of Optin Cat installed that would explain your issue. It will be unable to accept a Mad Mimi API Key.

If that is the case, please install Mad Mimmi Forms by Optin Cat
https://www.ads-software.com/plugins/mad-mimi-wp/

If that is not the issue, please open a new thread in the Mad Mimi Forms by Optin Cat support forum.
https://www.ads-software.com/support/plugin/mad-mimi-wp/