fedata

You can correct the double counts by going directly to the events table and update the ‘sold’ field accordingly.

Thanks for pointing out the shortcode spelling issue. We have released an updated version.

Enjoy your events.

Thx for the file. The problem has been identified. You made a small configuration error in the “Stock” screen of the “Basic settings”. You have specified the event itself as a linked event. In your case, you should not use linked events. Select “No connected event” from the dropdown field.

We will issue a warning in the next patch release (2.2.1) if you use the exact same event as a linked event.

See docs for linked events

You can use this temp emailadress: [email protected]

We tested an identical environment and it worked fine.

To see what is actually going on, the first step is to look at the contents of the events MySql table. Assuming you have access to the backend MySql database, you can do an export of the “fe_events” table using PhpMyAdmin and send us this file.

If you do not have access to the MySql backend, please use the “Tools” menu and “Export events” to export all three events and send the zip-file.

I trust you are on the latest version of the pluging (2.2.0) and FE Admin (4.2.0).

Please post screenshots from the tickets sold overview, the event details and the details of every ticket type.

With the 2.0 release still to become available this year, we looked at what we will do in 2024.

A number of veteran users from the past already spoke to us about enabling ticket personalisation.
We have therefore decided to include this functionality in the 2.1 release. It will be implemented as follows: the order form will be limited to name and email address. When the user wants to download the tickets, they will be asked to personalise each ticket after which either all tickets can be downloaded or individual tickets.

Personalisation is done based on all input fields defined for the event. The number of fields will be limited, possibly 6 or 8, because we want to be able to print everything in the qrcode block.

Sorry for the delay, email alerts were not sent.

See this link for the answer: https://docs.fast-events.eu/en/latest/getting-started/overview.html#order-pages

Answered in private email