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Hi there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

Hey there!

Apologies for not being clear in my previous reply, I did not highlight enough that switching plugin off would be temporary to test if this is where the issue is – if you did determine the issue is with LearnDash, the next step would be to reach out to them. If the issue was not LearnDash, we would continue helping you investigate. Our goal is not to shut your site or courses down.

You can also try the testing on a staging site, which wouldn’t disrupt your live site. This specific testing is conflict testing, which you can find more in depth instructions for here: https://woocommerce.com/document/how-to-test-for-conflicts/

Let us know if you have any other questions.

Thank you for that error log! Taking a look, there are three errors related to three different plugins:

This error is coming from the Swatchly plugin you are using:

Error: Call to undefined method WC_Product_Course::get_variation_attributes()

This error is coming from a plugin with the folder name “sfwd-lms” – it looks like it might be LearnDash, but that is hard to confirm just based on the file path:

Error: Class ‘LD_REST_Groups_Leaders_Controller_V1’ not found

The following error originates from WP-Admin in one instance, and the WooCommerce plugin in another instance:

CRITICAL require(): Failed opening required

What I would recommend in this case, is temporarily disabling LearnDash and Swatchly and see if you still have the same errors and issues. For the failed opening required error, the stack trace does mention Plesk so it would be worth reaching out to your host to see if they can shed any light on what may be the cause of that particular error.

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Additionally, does the Buy Conversion never work? Or does it work sometimes, but not others?

Hey there!

We’ve been taking a look at this on our end and it may be a known bug with the latest version of the WooCommerce Admin plugin – if you have the standalone WooCommerce Admin plugin, try deactivating it to see if that clears up the issue.

Hi there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi there!

WooCommerce Payments does not require the Jetpack plugin to be active – we have some documentation available on this here: https://woocommerce.com/document/payments/faq/jetpack/

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Additionally, can you send screenshots of exactly where you are seeing the issue?

Thanks!

Hey there!

By default, WooCommerce does not have the option to only show Stripe for specific products. This is a fairly complex development topic, so I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.

I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.

You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

Hey @rennamari!

Thank you for that status report. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hey there!

My apologies, I think that your initial question was misunderstood. Just to add some clarification, WooCommerce Payments itself has Subscriptions functionality as a feature of the plugin – but it is currently only available for merchants based in the US. That is the functionality my colleague was referring to above.

If you are asking if it is compatible with the standalone WooCommerce Subscriptions plugin, WooCommerce Payments is compatible as listed here in the WooCommerce Subscriptions documentation: https://woocommerce.com/document/subscriptions/payment-gateways/
This does include support for iDEAL and Bancontact.

Please let us know if you have any other questions!

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hey there!

Thanks for those details. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

Hey there!

Thanks for those additional details – where you are saying that this is not the same bug as the one we originally linked, I would recommend either adding these details to the bug report you found that is similar, or creating a new bug report here: https://github.com/woocommerce/facebook-for-woocommerce/issues

Any information on a timeline of when the bug would be fixed, would be added to the bug report by the developers – so that would be a good step in this case.

Hey there!

Stripe has some resources on the development side around what is needed for an integration – I am not seeing a specific list of what those files do, and the files are minified so I’m not able to see the exact code myself.

We also have our Stripe repository here: https://github.com/woocommerce/woocommerce-gateway-stripe
This would list where these files are included, and may contain information around why those are included in the product pages.

This is a fairly complex development topic, so I’m also going to leave it open for a bit to see if anyone is able to chime in with additional information to help you out.

I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.

You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.