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  • Thread Starter fhabermacher

    (@fhabermacher)

    Thank you Rohan. I purchased a WPBakery license, installed it, and indeed the main issue I had seems to be gone! Appreciate it.

    Thread Starter fhabermacher

    (@fhabermacher)

    Thank you, I get what you say. But I do not see how I can contact WPBakery support at the link you give; active support seems to be limited to people with subscriptions which I don’t have, so I don’t see a way to contact them (?).

    Thread Starter fhabermacher

    (@fhabermacher)

    Update: Hostgator support was able to solve it. Maybe the (to me cryptic) message I got from it helps: .htaccess file had too much code, and he removed some of that.
    (you may understand better than I to which degree this may square with the info that I got that the issue would have been replicated on a blank WP install)

    Thread Starter fhabermacher

    (@fhabermacher)

    @oaoyadeyi Thank you. Yes here:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://foodoffset.org
    Site address (URL): https://foodoffset.org
    WC Version: 6.0.0
    REST API Version: ? 6.0.0
    WC Blocks Version: ? 6.3.3
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.9.4
    Log Directory Writable: ?
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.26
    PHP Post Max Size: 516 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.80.0
    OpenSSL/1.1.1l
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.0.0
    WC Database Prefix: wp_
    Total Database Size: 4.95MB
    Database Data Size: 4.20MB
    Database Index Size: 0.75MB
    wp_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_cp_contact_form_paypal_discount_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cp_contact_form_paypal_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cp_contact_form_paypal_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 2.75MB + Index: 0.06MB + Engine MyISAM
    wp_postmeta: Data: 0.14MB + Index: 0.03MB + Engine MyISAM
    wp_posts: Data: 0.79MB + Index: 0.05MB + Engine MyISAM
    wp_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_usermeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    acf-field: 14
    acf-field-group: 1
    attachment: 56
    custom_css: 1
    customize_changeset: 2
    nav_menu_item: 20
    page: 49
    popupbuilder: 1
    post: 6
    product: 3
    revision: 190
    shop_order: 1
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?Error messages should not be shown to visitors.
    
    ### Active Plugins (2) ###
    
    WooCommerce Payments: by Automattic – 3.4.0
    WooCommerce: by Automattic – 6.0.0
    
    ### Inactive Plugins (21) ###
    
    Advanced Custom Fields: Font Awesome: by mattkeys – 3.1.2
    Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
    Akismet Anti-Spam: by Automattic – 4.2.1
    BackWPup: by Inpsyde GmbH – 3.10.0
    Better Search Replace: by Delicious Brains – 1.3.4
    Contact Form 7: by Takayuki Miyoshi – 5.5.3
    Gambit Pro: by ThemeZee – 1.0
    Header and Footer Scripts: by Digital Liberation – 2.2.1
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Hostgator WalkMe Plugin: by Snappy – 1.0
    Jetpack: by Automattic – 10.4
    Magee Shortcodes: by Hoosoft – 2.0.7
    Maxwell Pro: by ThemeZee – 1.0.2
    Media Library Assistant: by David Lingren – 2.98
    MOJO Marketplace: by Mike Hansen – 0.7.1
    My Custom Fields: by Venkat –
    New Visual Composer: by Michael M - WPBakery.com – 5.1.1
    Popup Builder: by Sygnoos – 4.0.6
    Really Simple SSL: by Really Simple Plugins – 5.2.1
    Secondary Title: by Kolja Nolte – 2.0.8
    WordPress Importer: by wordpressdotorg – 0.7
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #36 - /shop/
    Cart: #37 - /cart/
    Checkout: #38 - /checkout/
    My account: #39 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Storefront
    Version: 3.9.1
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce Payments ###
    
    Version: 3.4.0
    Connected to WPCOM: No
    Blog ID: -
    Account ID: -
    
    ### Action Scheduler ###
    
    Complete: 156
    Oldest: 2021-12-14 19:00:30 +0000
    Newest: 2021-12-21 13:48:47 +0000
    
    ### Status report information ###
    
    Generated at: 2021-12-22 08:35:09 +00:00
    

    I’ve asked WooCommerce about this too in the meantime.

Viewing 4 replies - 1 through 4 (of 4 total)