Fernando a11n

@thomaskirkeberg Rolling back your theme or a plugin is not something that we usually recommend. If you decide to do it, you should only carry out that action after having saved a full site and database backup. To roll back the version of a theme or plugin, you’ll need to get the files of the previous version, delete the current version from your site, and install the old one.

Before you do any of that though, I’d recommend you to narrow down the issue. So that you know with certainty what is causing it. To do that, I’d suggest you complete a conflict test.

You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/

Hopefully this helps!

@thomymaster If this is a staging site, I’d recommend trying to update to the latest version of WordPress first – as the version you are running is outdated.

If the update doesn’t fix the issue, try conflict testing next:

• You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.
• If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.
• We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/

@invisiblelandscape The issue described in that thread was fixed in version 4.1.1 of WooCommerce, released on May 20th:

* Fix – Added correct handling of nonces to database update notice dismissal. #26500

If you are experiencing the issue described there you may try logging in an out of the user account you are connected to on the site. If that doesn’t do the trick, I’d recommend conflict testing next:

• You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.
• If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.
• We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/

@om2 Generally speaking, themes will modify the styling of the front-end of the site, but will have no influence on the Edit Order page or other sections of the wp-admin dashboard.

It sounds like you’d like a simplified version to access order details on mobile devices. Have you tried out the WooCommerce mobile app? It is available for iOs and Android.

I’d recommend giving that a shot and see if the functionalities available in the app might be close to what you need to achieve. Otherwise, if that doesn’t work out, you’d most likely be looking at creating a custom solution for your site or hiring a developer that can code that for you.

@mglcarina Issues like this are often caused by theme conflicts.

The first thing I’d suggest you verify is that you have no custom CSS code that might be hiding the product title. You can check from Appearance > Customize > Additional CSS.

If there is no custom CSS involved, you’ll want to try temporarily switching your theme to Storefront, the default WooCommerce theme. With that theme enabled, does the title appear? If the answer is yes, please contact your theme developer to report this issue.

@hmarketing This support forum is geared towards questions about the core WooCommerce plugin.

For questions about extensions sold on WooCommerce.com, please head to this page: https://woocommerce.com/contact-us/

@mynameisme Out of the box there isn’t a setting that would allow you to remove fields from the billing form.

The reason for this is that most payment gateways –including PayPal– require a full address in order to authorize payments. It’s part of their anti-fraud protections.

There are some plugins out there that can help you remove some of those fields, but know that editing them will most likely result in issues with your payment gateway and your customers will be unable to place orders.

@carloslwnt29 Yes, an order can be created manually from the WP-Admin Dashboard. Head to WooCommerce > Orders > Add New.

More instructions can be found at the following documentation link:

https://docs.woocommerce.com/document/managing-orders/#section-16

@swami12 Thank you for sharing your findings.

I can confirm this behavior is what we’d typically expect of shipping methods. A shipping method is required for all orders that contain physical products. All products are considered physical unless they are configured as Virtual.

I’m going to mark this thread as resolved now.

I’d recommend following the instructions I shared above for conflict testing.

Let us know what you find afterwards!

To expand on the above, you can add an emoji to the Name field: https://d.pr/i/fmvPLa

There isn’t a dropdown or similar option to select emojis, but you can copy them from any emoji library you can find, like this one: https://emojipedia.org/

@alaaeddin95 The icons can be added when you create a category. Or if the category is already created, you can edit it.

Head to the WP-Admin Dashboard > Products > Categories. From there you can select an existing category to edit or create a new one.

@nikiamedia After it crashes daily, what brings the site back up? The PDF you shared, where are you seeing that? Is that the source code of a page in particular? The more details you can share, the easier it’ll be for people in the community to chime in with suggestions.

If you think this might be caused by a theme or plugin conflict the best way to know for sure is to run a conflict test:

You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/

@alaaeddin95 I’m not sure what you are asking. These are screenshots of a site of my own that I used to test.

I configured this as the category name: Ireland ????

@alaaeddin95 Would emojis work? I’m thinking you can use an emoji as part of the category name (though not in the category slug). I tested it on a site of my own and this is how it looks:

Single Product page:

Category page: