Fernando a11n

@mirandapoth Thank you for sharing here. In that case, yes, I’d recommend reaching out to the support team of the theme you are using. Hopefully they can help you address the issue directly from the theme.

I’m going to close this thread for now.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi @samuellira43! I used Google Translate to understand your message.

It sounds like when you are creating a product and visit the Inventory tab, within the product data box, there are no fields to complete and it just shows blank. (Here’s the screenshot you shared: https://d.pr/i/lpV4eD )

Is this happening on all products, or only some of them?

Issues like this are most often caused by conflicts created by other software installed on your site. To verify if this is the source of the problem, I’d recommend running a full conflict test.

You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/

This plugin lets you copy and redeploy a WordPress site with minimal work.

@magyi98 What theme is your site using? Can you share a link to your website too, please?

@asmadahmani That is a strange error indeed. Can you share more details about how the English site was created? Are you using a special plugin for that? Were the English products created automatically by duplicating the ones on the Dutch site?

That might give us a few clues about what is wrong with those products.

Additionally, you might test whether the same issue occurs when manually creating a brand new product from scratch, on the English site. Do you see the same thing when creating a product manually?

@nkosir There are two things I suggest testing:

First, I’d disable the Discount Rules plugin you mentioned. Once disabled, try setting a sale price on a regular product that isn’t using functionality added by a third party plugin. Does it work then, without the discount rules?

If that doesn’t help, while keeping the same setup, please switch the theme of your site to the free Storefront theme. Does that change things at all?

We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/

This plugin lets you copy and redeploy a WordPress site with minimal work.

I hope this helps!

@mirandapoth Issues like the one you describe are most often related to your theme. Since it is your theme that largely controls the styling of elements on your website, that is what would be determining the colors of different elements on your shop.

Having said that, I visited your site and was unable to reproduce the issue. Viewing a product page on a Mac, using Chrome, it displayed correctly:

It sounds like you are seeing something different? Would you be able to share a screenshot of how that looks on your end? You can use a service like https://snipboard.io/ to take and upload a screenshot.

Once you upload it there, please copy the image’s URL and paste it on your next reply.

@bronwynfrancis I visited your site and tried to add this product to my cart. I was able to reproduce the issue you mentioned. The page reloaded, the product wasn’t added to my cart, and the following error appeared:

Please choose product options by visiting Nettle Soap - Gentle for sensitive skin.

Issues like this are usually caused by conflicts with other plugins or your theme. That’s where I recommend to start troubleshooting.

You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/

This plugin lets you copy and redeploy a WordPress site with minimal work.

Ah, that’s strange. I’m not sure what that “verification secrets” issue might be, but I’m glad it seems to be resolved by now.

If you ever encounter it again, make sure to report it to the Jetpack team in the corresponding forum:

https://www.ads-software.com/support/plugin/jetpack/

Ah, I’m glad the issue is fixed now. Thanks for confirming.

So far I have been unable to reproduce this on a site of my own. It might have been a conflict with your theme that caused those issues with the footer, or like you said, a one off issue. If you notice it happening again, please don’t hesitate to report it.

I’m going to close this thread now since the original issue has been resolved.

@stacey10thst I’d recommend the Jetpack plugin for this. Jetpack has many many features, and among them are sharing options.

You can choose between a number of mediums to share, and a variety of different icons. You also get to choose which post types the buttons appear on, including products:

This is how it looks on the product page:

The only caveat is that email doesn’t seem to be one of the options available for sharing. However, there are 11 other options.

@roterooutlet I have been unable to reproduce this issue on a site of my own, after uploading to the latest version of WooCommerce. That leads me to believe this isn’t a widespread bug in the plugin, but rather something specific to your site’s setup.

It’s possible that other software installed on your site isn’t yet compatible with the latest version of Woo and is causing this problem. I’d recommend testing for conflcits.

You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/

This plugin lets you copy and redeploy a WordPress site with minimal work.

Can you confirm if these are the same settings you have configured for the Product Catalog display? https://d.pr/i/vx6d2V

If that’s the case but the subcategories are still not showing, I’d recommend running a conflict test.

You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/

This plugin lets you copy and redeploy a WordPress site with minimal work.

Extensions like Product Add-Ons allow you to add extra fields and checkboxes to your product page. Each add-on can have an additional cost that will be attached to the total product price.

The formatting of add-ons is far from the example site you shared. An extension like Composite Products offers more robust layout options, which would allow you to create a more visual display of the different options. However, that is still different from the website you linked to.

If you are looking for something very similar to that example, I think you’ll need extensive custom code work to get your site to look and function similar to that. If you’d like to explore that option and you need any coding help, you can reach out to one of our customization partners:

https://woocommerce.com/customizations

They’d be able to give you a clearer idea about the scope of the project and quote you for their services.