flashremapping

all sorted

thank you all for your help

long gone I’m afraid
have an it company I have used before who I have just called
they need access to the FTP server – I presume I ask Fasthosts for that ?

thank you for clarifying that Andrew I really don’t understand this system only that my website – therefore my business is down right now

I’m sure this isn’t only me this is affecting hopefully there is a solution soon

I really would appreciate any help

does anyone have a number or contact at wordpress
the problem is obviously with this auto update
my website is down and I am loosing business – I am an engine tuner not website guy so I really need some help on this – thank you .

this is the email I just received from fasthosts

Dear David,
Further to your enquiry (151218-000225),
As promised, below is the recent security_health_check.log file that specifies the files causing your website to be compromised.

[linweb38] [2015/12/18 01:07:53] [baegeuxl] [ HIT (Hexeg) (4) ] /home/linweb38/f/flashremapping.co.uk/user/htdocs/wp-content/themes/twentyeleven/xsec3.php

[linweb38] [2015/12/18 01:07:53] [baegeuxl] [ HIT (Gabriel) (5) ] /home/linweb38/f/flashremapping.co.uk/user/htdocs/wp-content/themes/twentyeleven/404.php

If you can access FTP and remove the specified files then reply to this email with the actions took on your end to fix it, so that I can re-escalate it back to our engineers for them to re-scan the web space and put your website back online once it is clean.

I have requested for an email to be sent to you by our engineers about this case as well.

In the meantime, if you experience any further issues, please reply to this email.

Best regards,

Fasthosts Customer Support