flyingstartmedia

Help!

Did you ever resolve this issue?

I have the exact same error happening and people are purchasing items 2 and even 3 times thinking their order didn’t go through. If anyone knows of a solution PLEASE share.

Hi Hmistler, I figured it out.

You have to go to the “mail” section. And scroll down to where it says “message body”. There it shows what information from the form it will send you, by default it only has the name, email, subject and message tags.

You need to manually add whatever additional fields you already added to the form.

Use the tags it gives you on the top right under where it says Mail. It will look something like this (this is what mine looked like):

Mail
In the following fields, you can use these mail-tags:
[your-name][your-email][Howdidyouhearaboutus][Other][datetime-155][datetime-824][text-33][your-subject][your-message]

Hope this works.