Flytrap

Unfortunately the problem is not addressed by the suggested remedy.

With regards to the reviewer name being Anonymous and 0, the site (database, files, etc.) was migrated from an older server to a new more powerful server. All the users were migrated across with the rest of the data… and all the reviews show up correctly with the details of the reviewers on the web site. I can see the reviews and the individual ratings (including review dates, names of reviewers, etc.) in my Google search console, so the data is clearly there and is being pulled through to Google. The problem is that Google Merchant centre requires its own feed for the reviews to show in the shopping search results.

Thanks for the heads-up on WPCode – Insert Headers and Footers + Custom Code Snippets – WordPress Code Manager. We did briefly look into it, but we had already purchased a license for Code Snippets Pro, so it would only have been worth it if there was a serious defect in Code Snippets that we could not get around.

I think that we will also look into moving over to WPCode just before the annual license renewal kicks in… Please let me know what the user support is like.

Sadly this is not fixed… and it does not appear that the developers care enough to try to fix it.

I guess there comes a point in the life of some popular plugins when one or two more 1-star ratings are not going to make a material difference in the overall ratings/pupularity of the plugin… so the developers become apathetic about issues that do not affect their bottom line.

The only suggestion that I can make is to fall back to a version before 2.14.4, do the snippet import, and then update to the latest version again.

Sadly this is not fixed… and it does not appear that the developers care enough to try to fix it.

I guess there comes a point in the life of some popular plugins when one or two more 1-star ratings are not going to make a material difference in the overall ratings/pupularity of the plugin… so the developers become apathetic about issues that do not affect their bottom line.

The only suggestion that I can make is to fall back to a version before 2.14.4, do the snippet import, and then update to the latest version again.

Thank you for responding so quickly… I actually can’t wait for the pro (or elite, or premium, or plus) version of this plugin. I believe that it will be very successful because this plugin fulfils a real need for better shipping method descriptions and delivery estimations without being bloated with loads of other functionality.

I think that you are wrong that WC can only natively handle one shipment per order. I actually wrote the code snippet to enable the multiple shipments/deliveries, and it was only a few lines of code (about 2hr of research and less than 1hr of coding). I simply hooked into the woocommerce_cart_shipping_packages filter and realised that the packages parameter is actually an array. It just so happens that there is always only one element in the array. So all that I did was I grouped the items by shipping class and created new package elements for the items in each class and WC does the rest without a single line of code from me. I am assuming that WC already knew how to handle the multiple elements in the packages array because I certainly did not write any code for WC to display the multiple shipments/deliveries – that has always been built into WC… Even the naming (shipping, shipping 2, shipping 3, etc) is not done by my snippet (I wouldn’t even know how to). All of that is being automatically handled by WC.

So, if WC already knows how to handle multiple package elements in the packages array, then I think that your code is only adding the delivery estimates to the shipping methods applicable to the first element in the packages array, but WC is still processing the rest of the array and displaying the shipping methods applicable to the items in the other packages as separate shipping/deliveries.

If it took me (a very rusty and inexperienced developer) about 3 hours to get WC to support multiple shipments/deliveries for a single order (functionality that has always been in WC, I might add – all that I did was enable the existing functionality) I imagine it could take you (an experienced WC developer) even less to find the appropriate WC hook to use to add the delivery estimate each time WC loops through the array to display each shipping method.

Anyway, thanks for looking into this… I am looking forward to the pro version of this plugin.

Disabling using WooCommerce to send the gift card seems to have worked. I am now receiving the gift card. It’s a pity that we cannot use the WooCommerce templates, but it will have to do.

Thanks… much appreciated.

Hi @alainmelsens, @bungeshea, is there any update on getting thjis fixed…? My WIMP stack is similar to @alainmelsens’s and I have exactly the same issue with importing snippets.

Here is my support request which has been completely ignored so far.

I have a similar configuration to @alainmelsens, so I wonder if the plugin has platform specific defects. My stack is also a WIMP stack with the latest versions of WordPress and WooCommerce:

• Windows Server 2019
• IIS 10
• MySQL 8.0.25
• PHP 7.4.21

This problem is definitely not fixed… I am still unable to import a fresh export (exporting from production to staging) using version 3.2.2.

Given the experience of others, it looks like I need to find a copy of version 2.1.14 to import – hoping ???? that the old version can import a file exported from the new version.

Unfortunately we had to switch to another commercial SMTP plugin. Our site is a busy online store and we simply couldn’t take the chance that order emails and customer emails were not going out reliably.

We’d still like to explore a return to Post SMTP as it has reliably served us for many years – and the log diagnostics is best in class. But, that will be something that will have to wait until after the BFCM, X-Mas holiday shopping season.

Oh… it gets worse. I just installed the latest update and now I can’t get past the “…opt in to our security & feature updates notifications, and non-sensitive diagnostic tracking with freemius.com.” screen. I does not matter whether I press the “Skip” button or the “Allow & Continue” button… it just loops back to the same screen over and over again.

I just hope that it is still sending emails. I have been using this plugin for years, I would hate to part ways with a trusted old friend [plugin] if I can’t get this to work again.

I see that there has been an update to the plugin since I reported this issue. Unfortunately, I have not been able to try the plugin again after the massive impact it had on site performance. I will try it again on our staging environment and report back on whether the issue has been resolved.

We uninstalled and reinstalled the plugin, and now it seems to be working.

Not sure why it was not working before.

Like I said, we have tens of thousands of registered customers on our ecommerce platform. The reason I want to use Import and export users and customers plugin is because it says that it also exports all the user meta-data associated with the customer. The other plugin we have been evaluating is able to export all the WordPress and WooCommerce data for all the customers, but it does not export the additional meta-data which we need.

So, if you can help me figure out why your plugin does not export any WooCommerce data (but other plugin does), I would really appreciate it because we really need the additional user meta-data.

Thank you in advance.

When I go to users I can see thousands of customers. Our website does not permit guest checkout… so, there are no guest customers. I have also tested the plugin here https://demo.tastewp.com/import-users-from-csv-with-meta. I installed WooCommerce and Import Export WordPress Users and WooCommerce Customers plugin. I can export the WooCommerce data using Import Export WordPress Users and WooCommerce Customers plugin, but Import and export users and customers plugin does not even export the WooCommerce fields, let alone the data.