Frederik Nagels

Hi,

Thanks for reaching out.

We are sorry for the late response.

We have looked over the Domain, and are not able to see that Cookiebot is implemented anywhere in the source code.

We would recommend that you have a look at our WordPress implementation article.
Should you require further assistance after following the above article, we recommend that you contact our support team in order to get the best possible solution to any problems.

Please don’t hesitate to let us know if there is anything we can help you with.

Hi,

Thanks for reaching out.
We are sorry for the late response on this matter.

We would very much appreciate if you could create a support ticket with our support team.
This way they will be able to have a better look at your complete setup and provide the best possible solution for the problem.

Hi,

Thanks for reaching out.

We are sorry for the late response.

We would very much appreciate if you could create a ticket with our support team.
This way we can have a further look into the problem, troubleshoot the website, check the scan logs etc.

To avoid further waiting time, please feel free to let me know in this thread when the ticket is created – Then i will pick it up.

Hi,

If you could please create a ticket with our support team for further assistance.
This way we will be able to go in greater detail and provide you with more personalized information.

Hi,

Thanks for reaching out.

We appreciate the insight of this feature is affecting our users.
The concern have been noted down and will be discussed further internally to see if this change should be released.

Hi,

Thanks for reaching out.

I can see that you are currently using a different CMP that Cookiebot.
By looking at your last scan result from us, I can see that our scanner found 19 Cookies on your Domain.
Unfortunately Cookiebot is not able to block/control cookies on a Domain when it’s not implemented.

We would recommend that you try and remove the current CMP and implement Cookiebot via our WordPress plugin.
If you need any further assistance, please feel free to contact our support team.

Hi,

Thanks for reaching out.

When implementing Google Tag Manager with Cookiebot, it is important to know that Cookiebot is not able to block tags being fired from within Google Tag Manager.
We would therefore recommend that you configure additional consent check on your tags in Google Tag Manager.

If more information or guidance should be needed, we would kindly ask you to raise a ticket with our support team.

Hi,

Thanks for reaching out.

I would agree with you, that the buttons are a bit confusing.
When the slider is blue and on the right – The plugin or feature should be enabled.

We will work on a better UI solution for this to avoid confusion in the future.

Hi,

Thanks for reaching out.

We have seen customers mention that they see a drop in GA traffic.
This can be caused by multiple things. We mainly see this happen because wrongly configured gtag or tags in GTM.
We would recommend that you have a look at the following article – For mor information on this topic.

If the above article does not resolve the problem, please reach out to our support for further assistance.

Hi @heikohinz & @michaelsmartmove,

Thanks for reaching out.

We are currently working on getting this implementation approved by our Dev team – Hopefully we will have this feature in the next release of our Plugin.

We will keep you informed in case this does not make it into the next release.

Hi,

Thanks for flagging this issue.

We would greatly appreciate if you could create a support case with us.
As this would be a better place for further troubleshooting on this matter.

Looking forward to hear from you.

Hi @regvdfregv ,

Thanks for reaching out.
We are sorry for the late reply.

If you have implemented Cookiebot via GTM, we would not recommend also using the WordPress Plugin.

We would recommend that you create a support ticket directly with us for further assistance with your Google Tag Manager implementation.

Kind regards,
Frederik Nagels

Hi @haeki1 & @ecclescake

Thank you both for bringing this to our attention.
We are currently working on a new release for the Plugin that should resolve this problem and correct the load order of GTM,GCM and Cookiebot.

We will let u know when we have further information or a potential release date.

Hi,

Thanks for reaching out.

We have already forwarded the information to our WordPress Development Team.

We would very much like some more information and i would therefore kindly request that you create a ticket here.
This way we have the best possibility to resolve the problem – Please feel free to address the ticket to: Frederik

Looking forward to hear from you!

Hi,

We would love to investigate this and are in need of some more information. We would therefore love it if you could reach out to us via our support system:

https://support.cookiebot.com/hc/en-us/requests/new

We try to get back to you within 48 hours.

Best regards,
Frederik
Cookiebot support