Form Maker Support

Hi,

I am happy to inform you, that our development team has resolved the problem on your website. They have replaced the following code in /form-maker/js/main_div_front_end.js file:

jQuery('html').animate({
      scrollTop: form.offset().top - 150
    }, 500);

To this:

jQuery('body,html,document').animate({
      scrollTop: form.offset().top - 300
    }, 500);

Please test the solution and let me know if the issue is fixed.
Cheers!

Hi,

If you need our further assistance, please let us know.

Have a nice day!

Hi,

Could you please mention the URL where you have your form running?

Thank you!

Dear Mike,

Could you please give me a few more details? Please tell me in which field and what text have you put?

Thanks in advance!

Hi!

Please note that in the footer of the page you have a link: https://www.ringalink.ie. Please change it to https://www.ringalink.ie and check whether the problem persists.

Thanks in advance, have a nice day!

Hi,

Thank you for explaining that!
In that case could you please contact our team at [email protected] and allow us to have a closer look at the issue?

Please also indicate the link to this forum topic in your email. We’ll figure out a solution to the issue and share it here as well.

Cheers.

Hey!

Could you please let us know which web browser do you use to test the form? We checked, but the scroll-to-top function worked correctly.

We recorded a screencast while testing. Please have a look at it within this link.

Thanks!

Dear Martin,

Unfortunately, the product does not have the mentioned functionality yet. However, the feature you wish to have would be a great addition. So could you please add your suggestion to our Submit Your Idea page?

Our development team will consider working on this for further updates.
Thanks in advance! Have a wonderful day!

Dear user,

May I ask do you want the form after clicking Previous or Next buttons to scroll up to the top of the form or to the top of the page?

Thanks in advance!

Hi,

The form should scroll up after going to the next or previous page. There could be a JavaScript conflict on your website.

Could we please have a look at the form? Please post the link to the page where you have it published.

Thanks! Have a good day!

Hi Mike,

Please note that we have tested and haven’t received any errors too.

However, it can be a conflict with your theme. Could you please change it and check whether the problem persists?

Thanks in advance, have a nice day!

Hi!

We apologize for the inconvenience you have faced. With a bit detailed information, we can help you resolve this problem. Could I please ask you to send the link to the page where this issue can be seen?

I’ll forward it to our development team and they will suggest a solution as soon as possible.
Thanks! Have a wonderful day!

Hi,

Could you please try to use the following code:
In the form options > JavaScript > in the before_load function instead of 6 please add your form ID.
function before_load() {
jQuery(‘.fm-form-container #fm-popover6’).css(‘display’,’none’);
jQuery(‘.fm-form-container #fm-popover-background6’).css(‘opacity’,’0′);
}

For the button please add the following:
jQuery(‘.fm-form-container #fm-popover6’).css(‘display’,’block’);
jQuery(‘.fm-form-container #fm-popover-background6’).css(‘opacity’,’1′);

Thanks. Have a nice day.

Hi,

Please, note that if you want to create multi-column forms you need to make sure the content area where you insert the form ensures the necessary width.

For multi-column forms: If you want to have a different number of columns for different parts of the form, you need to add section breaks for each set, e.g. you want to have 2-3-2 set, you should add a section break after first two and after following 3 form fields. Afterwards drag and drop the fields to be side by side.

Thanks.

Hi!

Please note that you can use the other pop-up plugin and add the Form Maker’s shortcode as a content.

Thanks, have a nice day!