formos

I believe that the plugin WP Staging works by merging the entire staging database into the production database and as far as I know we aren’t able to push individual posts/pages. I have a question posted about that to WP Staging support here on www.ads-software.com and I will post here what they reply.

Unfortunately I can’t share a login.

Also, I believe that testing pushing using the WP Staging plugin is only possible with the PRO version.

Thanks again.

Hello @searchiq

We were finally able to perform a push to the production site (we use WP Staging) and unfortunately it broke SearchIQ functionality.

All search results on the production site (example.com) were pointing to the staging site (staging.example.com) which is obviously not going to work. The bottom line seems to be that SearchIQ is not compatible with the plugin WP Staging.

I think there may be one possible workaround which would be to not have installed the SearchIQ plugin before creating the staging site using WP Staging. After creating the staging site, install SearchIQ plugin on production only. That way there would not be any references to the SearchIQ plugin on staging. Pushing from staging to production might simply ignore plugins that are installed on production but not on staging. It might merge with what already exists on production, without overwriting the production version of the SearchIQ plugin with references to the staging domain (staging.example.com), which seems to be where the issue lies.

Unfortunately, it’s too late to go that route on our site.

Thanks again for your assistance. Let me know if you have any other ideas.

• This reply was modified 4 years, 6 months ago by formos.

Hello @onpointplugins

Thank you for directing us to the support portal. Unfortunately, we haven’t been able to successfully get logged in there. We have tried the reset password function, but no email was received to reset it.

Can you please advise how we should get logged in?

Thanks!

@searchiq

Thanks for the instructions. I have done all the steps outlined in your last answer.

The one question remains at this point: On our next push will all the search results on the production site be pointing to the staging site?

I’m worried they will be. I’ll let you know what we observe after this.

Thanks again!

Hello @searchiq

The production site is: https://www.realwear.com/

The staging site is the same but “staging” instead of “www” – however, you will not be able to access this site, it is password protected.

We definitely experienced search result links pointing to staging on the production site after a push. This occured after resetting the plugin configuration and re-indexing posts/pages on both domains (the plugin is installed on both).

Lastly, we are not using the staging site search results page on production. In fact, after seeing staging results on production, I tried changing the staging site to use the production domain search results page. But this didn’t seem to do anything except possibly contribute to search being broken after the next push.

Thanks again for your help.

Hello @searchiq

Thanks for continuing to help us with this integration.

I’m not sure that having both domains on our dashboard (https://pub.searchiq.co/puser.html) is correct. That was how we ended up with links on the production domain pointing to search result links on the staging domain. Which is, of course, not ok on the production site.

Can you please advise how to definitively avoid ever having staging links appear as search results on production?

Thank you again for your help.

Hello @searchiq

We did a push to production, but that actually broke the search results. All results on the production site were pointing to the staging site URLs.

We don’t need to add the staging domain to the dashboard – we only ever need one active domain. We need to have all the results always be linked to the production domain. But for testing and continuity purposes we need to have the plugin installed on both domains.

How can we achieve this?

Thanks very much!

Hello @searchiq

Resetting the configuration has done the trick – the search box is functioning as expected. Thank you for the support.

We have just one more thing to figure out: SearchIQ is running on our production site and we use the plugin WP Staging to run a staging site. SearchIQ is not running on the staging site. For testing purposes, how can we have both working? When we try configuring it on staging, there is the error about too many search engines.

Thanks again!

Excellent, that’s great to hear.

Will update once we finish the reset.

Thanks again!

Hello @searchiq

Sorry, we needed to wait for some other things to get completed first and we will be testing this solution over the weekend to avoid disrupting website users.

While we reset the configuration, do you know approximately how long re-indexing will take for about 600 posts/pages?

Thanks again.

Thank you for your response.

I see from the screenshot that the problem seems to be that the category “Question Answer” is not properly or fully indexed for some reason.

We still do not have any ability to resyncronize. Please advise how we can force a resync of posts/pages in order to get everything properly indexed.

Thanks again.

@searchiq

Hello again,

Making any progress on this? We’re eager to have this awesome plugin working again! Let me know if we can do anything to help.

Thank you!

Ok, thanks again. We will await further instructions.

Hello,

Thank you for the support. We would prefer to do a screenshare call. Do you have an email address we can send a meeting link to, referencing this specific support ticket?

Thanks again.

Hello,

We are indexing one site. Please see this screenshot: https://prnt.sc/tj1yfh

It is strange that other SearchIQ widgets we have implemented on the site seem to be working as expected. Also, as I mentioned, the number of indexed documents (502) is not accurate according to the number of documents available (592).

Let me know what to do to get the widget working and also how to “Resyncronize Posts”.

Thanks a lot!