fotske

Dear @lorro

Thank you for the information. However I am not a developer and I am not able to do that.

Dear WooCommerce developers : could you please add an option in WooCommerce – Settings – Emails to get rid of those annoying sentences in the next WooCommerce version ?

Thank you very much in advance for your answer.

I was asking if you thought that further investigation was needed or not since it seems to be an isolated issue?

Thank you very much.

Hi,

Thank you for your reply.

Please note that I had new orders paid with PayPal and did not have any issue with the new orders. So it seemed to be an isolated issue.

I also checked the Logs and did not find any fatal error.

So maybe it’s not needed to investigate further?

Thank you very much for your help.

Hello,

It does not work with regular post neither.

However, I tried to copy the website on a staging website and it works on the staging website.
It’s strange. Can it be due to the htaccess file or something like that?

Thank you very much for your help.

Hi @tamirat22,

I managed to solve the “WARNINGS We detected event code but the pixel has not activated for this event” issue with the Facebook Pixel helper on my website.
The issue was caused by a Chrome extension (Bitdefender anti-tracker).

However, I still have this error in the “Diagnostic” section of my pixel in Facebook Business Manager:
“Server Sending Invalid Match Key Parameters for ViewCategory Event
Your server is sending an invalid ip_address parameters value for your ViewCategory event. This may be because there was an error in the parameter value.
This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.” “Check that you’re sending valid and unique values for the ip_address parameters for your ViewCategory event and that the data is normalized correctly.”

How can I solve this issue?

Thank you very much for your help.

Hi,

I confirm that I don’t have any ad blocking extension within the browser (Google Chrome).

Thank you for your help for solving those issues.

Hi,

I don’t get the problems in the “Diagnostic” section of my pixel in Facebook Business Manager.

However, on my website, I checked the Facebook Pixel Helper and I have several warnings:

ViewContent

WARNINGS
We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click.Learn more
EVENT INFO
Setup Method: Manual
Pixel Code: Show
Pixel Location: Show
Frame: Window

PageView

WARNINGS
We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click.Learn more
EVENT INFO
Setup Method: Manual
Pixel Code: Show
Pixel Location: Show
Frame: Window

Also, when I add a product to cart, the pixel does not seem to fire the “Add to cart” event (that’s a very annoying issue).

Could you please help solving those issues?

Here is the system status report:

### WordPress Environment ###

WordPress address (URL): https://www.matcha-iro.com
Site address (URL): https://www.matcha-iro.com
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.4.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 768 Mo
WP Debug Mode: –
WP Cron: –
Language: fr_FR
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 Mo
PHP Time Limit: 120
PHP Max Input Vars: 4000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 Mo
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wpsx_
Taille totale de la base de données: 315.39MB
Taille de la base de données: 197.46MB
Taille de l’index: 117.93MB
wpsx_woocommerce_sessions: Données?: 1.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_woocommerce_api_keys: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_woocommerce_attribute_taxonomies: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_woocommerce_downloadable_product_permissions: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB
wpsx_woocommerce_order_items: Données?: 0.42MB + Index?: 0.16MB + Moteur InnoDB
wpsx_woocommerce_order_itemmeta: Données?: 3.52MB + Index?: 4.03MB + Moteur InnoDB
wpsx_woocommerce_tax_rates: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB
wpsx_woocommerce_tax_rate_locations: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wpsx_woocommerce_shipping_zones: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_woocommerce_shipping_zone_locations: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wpsx_woocommerce_shipping_zone_methods: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_woocommerce_payment_tokens: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_woocommerce_payment_tokenmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_woocommerce_log: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_actionscheduler_actions: Données?: 1.52MB + Index?: 0.86MB + Moteur InnoDB
wpsx_actionscheduler_claims: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_actionscheduler_groups: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_actionscheduler_logs: Données?: 0.52MB + Index?: 0.39MB + Moteur InnoDB
wpsx_aepc_custom_audiences: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_aepc_logs: Données?: 23.52MB + Index?: 0.00MB + Moteur InnoDB
wpsx_commentmeta: Données?: 0.08MB + Index?: 0.03MB + Moteur InnoDB
wpsx_comments: Données?: 1.52MB + Index?: 0.81MB + Moteur InnoDB
wpsx_ee_products_sync_list: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_ee_product_sync_call: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_ee_product_sync_data: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_failed_jobs: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_feedmanager_channel: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_feedmanager_country: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_feedmanager_feed_status: Données?: 0.02MB + Index?: 0.08MB + Moteur InnoDB
wpsx_feedmanager_field_categories: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_feedmanager_product_feed: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_feedmanager_product_feedmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_feedmanager_source: Données?: 0.02MB + Index?: 0.08MB + Moteur InnoDB
wpsx_icl_content_status: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_icl_core_status: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_icl_flags: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_icl_languages: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_icl_languages_translations: Données?: 0.19MB + Index?: 0.11MB + Moteur InnoDB
wpsx_icl_locale_map: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_icl_message_status: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_icl_mo_files_domains: Données?: 0.14MB + Index?: 0.05MB + Moteur InnoDB
wpsx_icl_node: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_icl_reminders: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_icl_strings: Données?: 8.52MB + Index?: 17.09MB + Moteur InnoDB
wpsx_icl_string_batches: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_icl_string_packages: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_icl_string_pages: Données?: 40.58MB + Index?: 57.17MB + Moteur InnoDB
wpsx_icl_string_positions: Données?: 0.08MB + Index?: 0.02MB + Moteur InnoDB
wpsx_icl_string_status: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_icl_string_translations: Données?: 8.52MB + Index?: 5.03MB + Moteur InnoDB
wpsx_icl_string_urls: Données?: 0.05MB + Index?: 0.02MB + Moteur InnoDB
wpsx_icl_translate: Données?: 19.52MB + Index?: 0.52MB + Moteur InnoDB
wpsx_icl_translate_job: Données?: 0.14MB + Index?: 0.08MB + Moteur InnoDB
wpsx_icl_translations: Données?: 0.22MB + Index?: 0.56MB + Moteur InnoDB
wpsx_icl_translation_batches: Données?: 0.05MB + Index?: 0.00MB + Moteur InnoDB
wpsx_icl_translation_downloads: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_icl_translation_status: Données?: 7.52MB + Index?: 0.06MB + Moteur InnoDB
wpsx_links: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_mailchimp_carts: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_mailchimp_jobs: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_optinrev: Données?: 0.03MB + Index?: 0.02MB + Moteur InnoDB
wpsx_options: Données?: 4.28MB + Index?: 0.20MB + Moteur InnoDB
wpsx_popover_ip_cache: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_postmeta: Données?: 13.52MB + Index?: 13.03MB + Moteur InnoDB
wpsx_posts: Données?: 3.52MB + Index?: 0.72MB + Moteur InnoDB
wpsx_queue: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_smush_dir_images: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wpsx_termmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_terms: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_term_relationships: Données?: 0.13MB + Index?: 0.13MB + Moteur InnoDB
wpsx_term_taxonomy: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_tm_taskmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_tm_tasks: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_usermeta: Données?: 2.52MB + Index?: 3.03MB + Moteur InnoDB
wpsx_users: Données?: 0.11MB + Index?: 0.08MB + Moteur InnoDB
wpsx_wc_admin_notes: Données?: 0.08MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wc_admin_note_actions: Données?: 0.05MB + Index?: 0.02MB + Moteur InnoDB
wpsx_wc_category_lookup: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wc_customer_lookup: Données?: 0.14MB + Index?: 0.13MB + Moteur InnoDB
wpsx_wc_download_log: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_wc_order_coupon_lookup: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_wc_order_product_lookup: Données?: 0.28MB + Index?: 0.34MB + Moteur InnoDB
wpsx_wc_order_stats: Données?: 0.17MB + Index?: 0.22MB + Moteur InnoDB
wpsx_wc_order_tax_lookup: Données?: 0.17MB + Index?: 0.16MB + Moteur InnoDB
wpsx_wc_product_attributes_lookup: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_wc_product_download_directories: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_wc_product_meta_lookup: Données?: 0.02MB + Index?: 0.09MB + Moteur InnoDB
wpsx_wc_rate_limits: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_wc_reserved_stock: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wc_tax_rate_classes: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_wc_webhooks: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_wfBlockedIPLog: Données?: 0.05MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wfBlocks7: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wpsx_wfConfig: Données?: 10.47MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wfCrawlers: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wfFileChanges: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wfFileMods: Données?: 15.55MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wfHits: Données?: 2.02MB + Index?: 0.28MB + Moteur InnoDB
wpsx_wfHoover: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_wfIssues: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB
wpsx_wfKnownFileList: Données?: 7.52MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wfLiveTrafficHuman: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_wfLocs: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wfLogins: Données?: 0.45MB + Index?: 0.19MB + Moteur InnoDB
wpsx_wfls_2fa_secrets: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_wfls_settings: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wfNotifications: Données?: 0.09MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wfPendingIssues: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB
wpsx_wfReverseCache: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wfSNIPCache: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wpsx_wfStatus: Données?: 9.02MB + Index?: 3.03MB + Moteur InnoDB
wpsx_wfTrafficRates: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wpsx_wsal_metadata: Données?: 3.52MB + Index?: 6.03MB + Moteur InnoDB
wpsx_wsal_occurrences: Données?: 2.52MB + Index?: 0.52MB + Moteur InnoDB
wpsx_yoast_indexable: Données?: 1.52MB + Index?: 0.80MB + Moteur InnoDB
wpsx_yoast_indexable_hierarchy: Données?: 0.06MB + Index?: 0.05MB + Moteur InnoDB
wpsx_yoast_migrations: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wpsx_yoast_primary_term: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wpsx_yoast_seo_links: Données?: 0.48MB + Index?: 0.34MB + Moteur InnoDB
wpsx_yoast_seo_meta: Données?: 0.08MB + Index?: 0.00MB + Moteur InnoDB

### Post Type Counts ###

amn_mi-lite: 2
attachment: 1183
boxzilla-box: 1
custom_css: 1
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
mc4wp-form: 4
nav_menu_item: 105
oembed_cache: 20
page: 113
portfolio: 60
product: 43
product_variation: 10
revision: 3
sg_optimizer_jobs: 27
shop_coupon: 120
shop_order: 1380
shop_order_refund: 4
wp_global_styles: 1
wprm_recipe: 1
wpsl_stores: 1021

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (41) ###

WPML Multilingual CMS: par OnTheGoSystems – 4.5.8
WPML SEO: par OnTheGoSystems – 2.0.1
AddToAny Share Buttons: par AddToAny – 1.8.5
Akismet Anti-Spam: par Automattic – 5.0
BackWPup: par Inpsyde GmbH – 3.10.0
Boxzilla: par ibericode – 3.2.25
Classic Editor: par Contributeurs et contributrices WordPress – 1.6.2
Conversios.io – Google Analytics and Google Shopping plugin for WooCommerce: par Conversios – 4.8.9
Envato Market: par Envato – 2.0.7
Facebook for WooCommerce: par Facebook – 2.6.21
Heartbeat Control par WP Rocket: par WP Rocket – 2.0
HookMeUp – Additional Content for WooCommerce: par GetBowtied – 1.3.5
Jetpack: par Automattic – 11.2
éditeur de page: par Michael M – WPBakery.com – 6.8.0
Loco Translate: par Tim Whitlock – 2.6.2
Mailchimp for WooCommerce: par Mailchimp – 2.7.3
MC4WP: Mailchimp for WordPress: par ibericode – 4.8.8
MC4WP: WPML compatibility: par ibericode – 1.0.3
Regenerate Thumbnails: par Alex Mills (Viper007Bond) – 3.1.5
SiteGround Optimizer: par SiteGround – 7.2.1
Shopkeeper Deprecated Features: par GetBowtied – 1.1.6
Shopkeeper Extender: par GetBowtied – 1.6.9
Shopkeeper Portfolio Addon: par GetBowtied – 1.3.5
WC MyParcel Belgium: par Richard Perdaan – 4.5.1
WooCommerce Blocks: par Automattic – 8.4.0
WooCommerce Stripe Gateway: par WooCommerce – 6.6.0
WooCommerce Multilingual & Multicurrency: par OnTheGoSystems – 5.0.2
Advanced Order Export Pour WooCommerce (Pro): par AlgolPlus – 3.3.2
WooCommerce: par Automattic – 6.8.2
Wordfence Security: par Wordfence – 7.6.0
Yoast SEO: par L’équipe Yoast – 19.6
WP Activity Log for WooCommerce: par WP White Security – 1.4.4
WP Product Feed Manager: par Michel Jongbloed – 1.43.0
WP Activity Log: par WP White Security – 4.4.2.1
Smush: par WPMU DEV – 3.11.1
WP Store Locator: par Tijmen Smit – 2.2.235
MailChimp for WordPress Multilingual: par OnTheGoSystems – 0.0.3
WPML Media: par OnTheGoSystems – 2.7.0
WPML Sticky Links: par OnTheGoSystems – 1.5.4
WPML String Translation: par OnTheGoSystems – 3.2.1
WPS Hide Login: par WPServeur
NicolasKulka
wpformation – 1.9.6

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

object-cache.php: Memcached

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: left_space
Thousand Separator:
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5-nl)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la boutique: #5 – /shop/
Panier: #26018 – /panier-2/
Commander: #26019 – /commander/
Mon compte: #26020 – /mon-compte-2/
Conditions générales de vente et d’utilisation: #578 – /conditions-generales-de-vente/

### Theme ###

Name: Shopkeeper Child
Version: 1.0
Author URL: http:%20//www.getbowtied.com/
Child Theme: ?
Parent Theme Name: Shopkeeper
Parent Theme Version: 2.9.91
Parent Theme Author URL: https://www.getbowtied.com/
WooCommerce Support: ?

### Templates ###

Overrides: shopkeeper/woocommerce/archive-product.php
shopkeeper/woocommerce/checkout/form-coupon.php
shopkeeper/woocommerce/checkout/form-login.php
shopkeeper/woocommerce/content-product.php
shopkeeper/woocommerce/content-single-product.php
shopkeeper/woocommerce/global/quantity-input.php
shopkeeper/woocommerce/global/sidebar.php
shopkeeper/woocommerce/global/wrapper-end.php
shopkeeper/woocommerce/global/wrapper-start.php
shopkeeper/woocommerce/myaccount/form-login.php
shopkeeper/woocommerce/single-product/add-to-cart/simple.php
shopkeeper/woocommerce/single-product/product-image.php
shopkeeper/woocommerce/single-product/product-thumbnails.php
shopkeeper/woocommerce/single-product/tabs/tabs.php
shopkeeper/woocommerce/single-product.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-03 06:28:02 +02:00
Options: ?
Notes: 98
Onboarding: completed

### Action Scheduler ###

Complete: 1?056
Oldest: 2022-08-02 13:30:03 +0200
Newest: 2022-09-02 12:03:12 +0200

Failed: 4
Oldest: 2019-11-03 14:54:40 +0100
Newest: 2022-03-11 10:47:07 +0100

Pending: 3
Oldest: 2022-09-02 14:30:05 +0200
Newest: 2022-09-04 11:02:33 +0200

### Status report information ###

Generated at: 2022-09-02 12:33:13 +02:00
`

Hi,

I checked and applied the solutions shared in the thread that you sent me.
How can I verify if it works?

And how can I send you my system status in a secure way?

Thank you very much for your help.

Hey @danndumia,

How can I provide you my website URL and my site’s System Status in a secure way?
Would it be possible to send you this information by email?

Concerning the conflict test, I don’t want to disable all plugins on my live website.
Does it work if I do it on a staging website (www.staging.mywebsite.com)?

Thank you very much for your help.

Hi,

I added a product to the cart on the website and here is the Facebook log:

07-18-2022 @ 08:02:37 - Request
method: GET
uri: https://graph.facebook.com/v13.0/321206179057611?fields=name
user-agent: Facebook-for-WooCommerce/2.6.17 (WooCommerce/6.7.0; WordPress/6.0.1)
body:
duration: 0.07023s

07-18-2022 @ 08:02:37 - Response
code: 200
message: OK
body: {"name":"IRO - Catalogue plugin Facebook for WooCommerce","id":"321206179057611"}

07-18-2022 @ 08:02:55 - Request
method: POST
uri: https://graph.facebook.com/v13.0/553546704997012/events
user-agent: Facebook-for-WooCommerce/2.6.17 (WooCommerce/6.7.0; WordPress/6.0.1)
body: {"data":[{"action_source":"website","event_time":1658124175,"event_id":"867adc1e-7199-4de9-8730-23bb740e3e2d","event_source_url":"https:\/\/www.matcha-iro.com\/shop\/matcha\/matcha-bio-premium-ceremonial-grade\/","custom_data":{"content_name":"Matcha bio Premium Ceremonial Grade 30g","content_ids":"[\"MAT001_469\"]","content_type":"product","contents":"[{\"id\":\"MAT001_469\",\"quantity\":1}]","content_category":"Matcha","value":"29.90","currency":"EUR"},"user_data":{"client_ip_address":"2a02:a03f:625b:5200:2078:55b7:1c8a:35","client_user_agent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/103.0.0.0 Safari\/537.36","em":"120cb9683f84ad43868daf57b06061039aa2362b3977c465ece6668c655de34b","fn":"b23ab94e88f39d6a75ef12e39ac890b02668dba698bde6073f8f2efff282b0e3","ln":"8c6976e5b5410415bde908bd4dee15dfb167a9c873fc4bb8a81f6f2ab448a918","external_id":"d4735e3a265e16eee03f59718b9b5d03019c07d8b6c51f90da3a666eec13ab35","ct":"e48263d1881d0ae6887e0d8c06a0d117dc4e37c9ac475aa29b8709a3428533cc","zp":"2c58b3a68ac99f845a207a613ce245b3fd2dd839320355a9778e9319f96363b2","ph":"994efffdf85fc650ce411881f63fcd5fb4f3a0ddb844224ed3acf18a264fee42","country":"46599c5bb5c33101f80cea8438e2228085513dbbb19b2f5ce97bd68494d3344d","fbc":"","fbp":""},"event_name":"ViewContent"}],"partner_agent":"woocommerce-6.7.0-2.6.17"}
duration: 0.10628s

07-18-2022 @ 08:02:55 - Response
code: 200
message: OK
body: {"events_received":1,"messages":[],"fbtrace_id":"AeHeGLQGt9m45dlMCqw34Rc"}

07-18-2022 @ 08:03:03 - Request
method: POST
uri: https://graph.facebook.com/v13.0/553546704997012/events
user-agent: Facebook-for-WooCommerce/2.6.17 (WooCommerce/6.7.0; WordPress/6.0.1)
body: {"data":[{"action_source":"website","event_time":1658124183,"event_id":"0f6ea029-047b-421a-844e-7a907f0d751f","event_source_url":"https:\/\/www.matcha-iro.com\/shop\/matcha\/matcha-bio-premium-ceremonial-grade\/","custom_data":{"content_ids":"[\"MAT001_469\"]","content_name":"Matcha bio Premium Ceremonial Grade 30g","content_type":"product","contents":"[{\"id\":\"MAT001_469\",\"quantity\":1}]","value":29.89999999999999857891452847979962825775146484375,"currency":"EUR"},"user_data":{"client_ip_address":"2a02:a03f:625b:5200:2078:55b7:1c8a:35","client_user_agent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/103.0.0.0 Safari\/537.36","em":"120cb9683f84ad43868daf57b06061039aa2362b3977c465ece6668c655de34b","fn":"b23ab94e88f39d6a75ef12e39ac890b02668dba698bde6073f8f2efff282b0e3","ln":"8c6976e5b5410415bde908bd4dee15dfb167a9c873fc4bb8a81f6f2ab448a918","external_id":"d4735e3a265e16eee03f59718b9b5d03019c07d8b6c51f90da3a666eec13ab35","ct":"e48263d1881d0ae6887e0d8c06a0d117dc4e37c9ac475aa29b8709a3428533cc","zp":"2c58b3a68ac99f845a207a613ce245b3fd2dd839320355a9778e9319f96363b2","ph":"994efffdf85fc650ce411881f63fcd5fb4f3a0ddb844224ed3acf18a264fee42","country":"46599c5bb5c33101f80cea8438e2228085513dbbb19b2f5ce97bd68494d3344d","fbc":"","fbp":""},"event_name":"AddToCart"}],"partner_agent":"woocommerce-6.7.0-2.6.17"}
duration: 0.10439s

07-18-2022 @ 08:03:03 - Response
code: 200
message: OK
body: {"events_received":1,"messages":[],"fbtrace_id":"AmOp8V0HD2U_XuBjOzphWg7"}

07-18-2022 @ 08:05:19 - Request
method: POST
uri: https://graph.facebook.com/v13.0/553546704997012/events
user-agent: Facebook-for-WooCommerce/2.6.17 (WooCommerce/6.7.0; WordPress/6.0.1)
body: {"data":[{"action_source":"website","event_time":1658124319,"event_id":"c7639324-380a-42c6-922c-80db89e13b63","event_source_url":"https:\/\/www.matcha-iro.com\/shop\/matcha\/matcha-bio-premium-ceremonial-grade\/","custom_data":{"content_ids":"[\"MAT001_469\"]","content_name":"Matcha bio Premium Ceremonial Grade 30g","content_type":"product","contents":"[{\"id\":\"MAT001_469\",\"quantity\":1}]","value":29.89999999999999857891452847979962825775146484375,"currency":"EUR"},"user_data":{"client_ip_address":"2a02:a03f:625b:5200:2078:55b7:1c8a:35","client_user_agent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/103.0.0.0 Safari\/537.36","em":"120cb9683f84ad43868daf57b06061039aa2362b3977c465ece6668c655de34b","fn":"b23ab94e88f39d6a75ef12e39ac890b02668dba698bde6073f8f2efff282b0e3","ln":"8c6976e5b5410415bde908bd4dee15dfb167a9c873fc4bb8a81f6f2ab448a918","external_id":"d4735e3a265e16eee03f59718b9b5d03019c07d8b6c51f90da3a666eec13ab35","ct":"e48263d1881d0ae6887e0d8c06a0d117dc4e37c9ac475aa29b8709a3428533cc","zp":"2c58b3a68ac99f845a207a613ce245b3fd2dd839320355a9778e9319f96363b2","ph":"994efffdf85fc650ce411881f63fcd5fb4f3a0ddb844224ed3acf18a264fee42","country":"46599c5bb5c33101f80cea8438e2228085513dbbb19b2f5ce97bd68494d3344d","fbc":"","fbp":""},"event_name":"AddToCart"}],"partner_agent":"woocommerce-6.7.0-2.6.17"}
duration: 0.10261s

07-18-2022 @ 08:05:19 - Response
code: 200
message: OK
body: {"events_received":1,"messages":[],"fbtrace_id":"Arkh9RKB6zb63BDUx00H9i_"}

Thank you very much for your help.

Hey @danndumia

I did not install the Facebook pixel manually, I installed it from the plugin.

I don’t have any other plugin that may be connected to Facebook (except for WooCommerce maybe but I cannot test the “add to cart” without the WooCommerce plugin…).
I deactivate another plugin called “Conversios.io – Google Analytics and Google Shopping plugin for WooCommerce” but it did not solve the issue.

Can you maybe check the Facebook pixel code on my website to check if there is a problem?

Thank you very much in advance for your help.

Hey @danndumia,

I checked with the Pixel Helper extension and I get a warning for the “Page View”, “View content” and “Add to cart” events:

“We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click.Learn more”.

Also, it seems that the “Add to cart” event does not fire each time I make an add to cart (for some products the event doesn’t fire).

Thank you very much in advance for your help.

Hi,

Indeed there seems to be a problem with the sync of this product because the ID is not the same in Facebook as it is in WooCommerce.

Parent ID in WooCommerce = 3592391064208874 (and I don’t find a parent ID in the Facebook catalogue, I only see the 2 variations).
Variations ID in WooComerce:
24715: 3564691906977670 (= 100g bag)
24712: 5169846779699973 (= 40g bag)
In the Facebook catalogue, it seems to be a “group of articles” (I don’t know the exact name in English, “ID du groupe d’articles = wc_post_id_485” in French).
Content ID MAT002_24715 (FYI “MAT002” is the product code of the 100g bag in WooCommerce) : ID 3188663681237714
Content ID MAT004_24712 (FYI “MAT004” is the product code of the 40g bag in WooCommerce) : ID = 3575821509177786

How is it possible that the ID of the product is different in the Facebook catalogue and in WooCommerce? And how to solve this?
I only have this problem with this specific product which is a product with variations. I don’t have this problem with the simple products (with no variations).

Thank you very much for your help.

Hi,

The problem is the same.
The problem is that (for a product with variations) your plugin takes the “Description” of the variation instead of the “Short Description” of the WooCommerce product.

Please correct this in your plugin.

Thank you in advance.

Hi,

I see the Facebook ID into the “Facebook product sync” section (it’s the ID of the “parent” product which has 2 variations).
I see exactly this:

Facebook ID: 3592391064208874
ID des variantes :
24715: 3564691906977670
24712: 5169846779699973

However, when I click on “3592391064208874”, it opens this page (https://www.facebook.com/3592391064208874) which does not have anything but I think that this URL is strange. It looks like something is missing in the URL, isnt’it?

However, when I check in my Facebook catalogue, the product is there.