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Hi @rossviviano

Thank you very much for your answer.
Ok, I have disabled the PDT as your screenshot shows.
But your screenshot also shows that you disabled the “Auto Return”. However, I would like to bring my buyers back to my website after tha PayPal payment so I left “Auto return” enabled. Is that ok?

Thank you very much in advance for your answer.

Best

Ok thank you for your help.
I’ll now leave the “Send shipping details to PayPal” option on as you suggest.

Thank you for your help!

Hi @antoscarface ,

I had too many issues with the Pixel Caffeine plugin so I deleted it and I installed another plugin.
Sorry.

Thanks for your help.

Hi @rodrigosprimo

The code that I gave you has nothing to do with that, sorry, it is a code concerning the tax behavior.

I made a full conflict test (I deactivated all the plugins except for WooCommerce and I switched to the TwentyTwenty theme) and the problem persists!

I really need your help to solve this problem.

I suspected another code which is in the fucntions.php of My Child Theme to be responsible of the problem.
I use this code to hide the shipping rates from the checkout when free shipping is available. It’s an official code from WooCommerce found here: https://docs.woocommerce.com/document/hide-other-shipping-methods-when-free-shipping-is-available/

The code is:

/**
 * Hide shipping rates when free shipping is available.
 * Updated to support WooCommerce 2.6 Shipping Zones.
 *
 * @param array $rates Array of rates found for the package.
 * @return array
 */
function my_hide_shipping_when_free_is_available( $rates ) {
	$free = array();
	foreach ( $rates as $rate_id => $rate ) {
		if ( 'free_shipping' === $rate->method_id ) {
			$free[ $rate_id ] = $rate;
			break;
		}
	}
	return ! empty( $free ) ? $free : $rates;
}
add_filter( 'woocommerce_package_rates', 'my_hide_shipping_when_free_is_available', 100 );

Can my problem be due to this code?
I don’t think so because I deleted this code from the functions.php file and made another test and the problem persists…

Could you please help me solve this problem? I really need your help.

Thank you very much in advance.

Hi @kosiew ,

Do you mean that I would have to replace my variable product by 2 simple products?
That is not what I want, I want to keep only one product page with the choice of 2 variants (which are 40 gram and 100 gram).

I just would like to sync only the 2 variants and not the parent product (which is logical).
If this option doesn’t exist (which seems very strange to me) could you please add this option in the next version of the plugin?

Thank you very much in advance for your help.

Dear @rodrigosprimo

Can my problem maybe be due to the fact that I have the following code added to the functions.php file of my Child Theme?
add_filter( ‘woocommerce_adjust_non_base_location_prices’, ‘__return_false’ ) ;

Code found here: https://github.com/woocommerce/woocommerce/wiki/How-Taxes-Work-in-WooCommerce
See ? Prices including tax – Experimental Behavior ?.

Thank you again for your help.

Hi @rodrigosprimo,

I have exactly all the same settings as you but it doesn’t work for me.
The only difference that I have is that the “Flat rate” disappears when the amount for the free shipping is reached (which seems logical to me).
But when the 10% coupon is added, the free shipping option disappears and the flat rate appears again.
It is very annoying and I don’t see which plugin could interfere with that?!?

Could you please help?

Thank you very much in advance.

Hi,

Could you please help me asap with this issue?
Why does the parent ID appears as a product into the feed?
How can I do to make it disappear from the product feed and only have the 2 variations?

Thank you in advance for your help with this issue.

Hi,

I confirm that the catalog is well configured and in connection with the only Pixel that I am using on my website (Pixel ID 553546704997012).
I also checked in the business manager and the catalog is creating properly with all the products and it fetches the URL to the XML generated by Pixel Cafeine.

However, when I check my website (matcha-iro dot com) with the Pixel Helper Extension, it seems that there is no Pixel which is strange because when I look into the business manager I see that there are events from the pixel of my website everyday (and it also says that the pixel is working properly).

Could you please check my website with the Pixel helper extension on your side and tell me if it seems to work when you look at it?
If the pixel fires properly, what is then the source of my issue and how to solve it?

Thank you in advance for your help.

Hi,

I verified and I only have 1 feed inside the catalogue associated with my pixel in my business manager.
I checked the product feed created by Pixel Caffeine and the product appears twice:

This is the incorrect entry:

<entry>
<g:id>485</g:id>
<g:title>
<![CDATA[ Matcha bio for Cooking Premium Culinary Grade ]]>
</g:title>
<g:description>
<![CDATA[ 100% bio et 100% japonais, le thé Matcha IRO for Cooking est idéal pour toutes vos préparations culinaires ou pour faire un délicieux Matcha Latte. La saveur riche et la couleur éclatante de notre thé Matcha bio culinaire de qualité supérieure sublimeront vos recettes aussi bien sucrées que salées. Le thé Matcha IRO for Cooking est disponible en sachet de 40g ou de 100g. ]]>
</g:description>
<g:link>https://www.matcha-iro.com/shop/matcha/matcha-bio-for-cooking/</g:link&gt;
<g:brand>IRO</g:brand>
<g:condition>new</g:condition>
<g:availability>in stock</g:availability>
<g:price>18.9 EUR</g:price>
<g:checkout_url>https://www.matcha-iro.com/shop/matcha/matcha-bio-for-cooking/</g:checkout_url&gt;
<g:image_link>https://www.matcha-iro.com/wp-content/uploads/2020/06/Thé-Matcha-bio-IRO-for-Cooking-Premium-Culinary-Grade-100g-recto.jpg</g:image_link&gt;
<g:additional_image_link>https://www.matcha-iro.com/wp-content/uploads/2020/06/Thé-Matcha-bio-IRO-for-Cooking-Premium-Culinary-Grade-40g-recto.jpg</g:additional_image_link&gt;
<g:additional_image_link>https://www.matcha-iro.com/wp-content/uploads/2020/06/Thé-Matcha-bio-IRO-for-Cooking-Premium-Culinary-Grade-40g-verso.jpg</g:additional_image_link&gt;
<g:additional_image_link>https://www.matcha-iro.com/wp-content/uploads/2020/06/Thé-Matcha-bio-IRO-for-Cooking-Premium-Culinary-Grade-40g-et-100g-recto.jpg</g:additional_image_link&gt;
<g:additional_image_link>https://www.matcha-iro.com/wp-content/uploads/2016/12/The-Matcha-IRO-for-Cooking-bio-100g-packshot-biscuit.jpg</g:additional_image_link&gt;
<g:additional_image_link>https://www.matcha-iro.com/wp-content/uploads/2016/12/The-Matcha-IRO-for-Cooking-bio-100g-packshot-arriere-2.jpg</g:additional_image_link&gt;
<g:google_product_category>Food, Beverages & Tobacco > Beverages > Tea & Infusions</g:google_product_category>
</entry>

In this entry you can see that the ID is “485”.
There should not be an ID “485”.
This is the ID of the “parent” product (this is the ID that WooCommerce gives to the “parent product”) but the “parent” product should not appear into the feed. Only the two variations of that product should appear into the feed (the two vairations have ID “MAT002” and “MAT004” and they appear into the feed.
But since the “parent” product ID also appears into the feed, it is “doubled”.
So there is a problem in your plugin who should not show the “parent” product into the feed.
Could you please correct that?

I also noticed that there is a second problem with the variations: for this product, there are 2 variations which are “40g” and “100g”. But those variations do not appear into the title of the products in the Facebook catalogue so in the Facebook I see one product which is “Matcha bio for Cooking Premium Culinary Grade” with the price of 18,90€ and one product which is also “Matcha bio for Cooking Premium Culinary Grade” witeh the price of 39,90€ whereas the first product should be “Matcha bio for Cooking Premium Culinary Grade 40g” (since it is the 40g variation) and the second product should be “Matcha bio for Cooking Premium Culinary Grade 100g” (since it’s the 100g variation).
Could you please also solve this problem into your plugin?

Thank you very much in advance for your answer/help.

Hi,

Could you please give me an answer and help me?

Thank you in advance.

I have another question:

3) How long is the migration to a MySQL database supposed to take? Because I launched a migration more than 30 minutes ago and it’s still not finished and I have this message “Please do not close this window while migrating events.”. I don’t know if it’s normal or if there is a problem with the migration?

Hi,

I found it.
The error was due to the WP Activuty Log plugin.
The problem is fixed in the latest version of the plugin.

Regards

Hi @amandasjackson

Your answer does not help me because I cannot reproduce the issue.

When I place a test order (even without switching to Storefront and without disabling all plugins except WooCoommerce) I don’t have the error and the test order is normal.
So I can’t reproduce the error myself.

However, today I had another order from another customer (which is also a recurring customer) with the same issue (I can’t see the content of the order).

Could you please help me fixing this problem ASAP?

Thank you very much in advance for your help.

I found where the problem was coming from: it was because of the Siteground Optimizer plugin.
When I turn off the “Defer Render-blocking JS” option, it seems to work.
Could you please verify on your side if it works correctly now?
Thank you very much.