David Robinson

Thank you Alexander. I consider this issue now closed. Your product is great, your customer service is appalling (And I hear that you are addressing the latter).

David

Are you now going back to ignoring messages from paying customers?

• This reply was modified 2 months ago by David Robinson.

Hi Alexander,

I would like a response to this. You failed to provide a service for a considerable amount of time that I paid money for. You have a duty to offer compensation for this.

David

Hi Alexander,

I can confirm that the premium server and therefore WebP is now working. What compensation will you be offering given that I paid for a service and received nothing for that payment for months?

David

Do whatever you can to get your money back and switch to an alternative image optimisation system (Although the free server is still working but does not support WebP which is important for me)

I have contacted both Freemius, Creative Motion, and Webcraftic without any reply so it seems they are all in it together. Reviews for Freemius are terrible: https://www.trustpilot.com/review/freemius.com

David

Yes, that fixes the issue, thank you Malihu.

Thank you for the reply.

Ah, just noticed there hasn’t been a reply on here for 7 months and I just paid to renew my subscription. I need to speak to my bank to get my money back.

That’s bonkers that you don’t have iCal support in a booking calendar.

Hi Carly,

Thanks for the reply. I switched to another cart system to avoid the slideout issue so this is now resolved.

David

Ah yes, perfect, thank you. The site is fully bespoke so I was able to fix it easily. Thank you for your help and the speed at which you replied is great.

Hi Kim,

Yes it was a plugin called ‘User Rgeistration’. Deactivating it fixed the issue.

David

Brilliant, that works, thank you.

And how do I then remove that?

Can it be done using the premium version? If so is it easy to do?