Frank Corso

Hey @devansh1995

It’s been a few days since we heard from you so I am closing out this ticket. Feel free to come back to this if you are still experiencing any issues.

Hey @steckscout !

It’s been a few days since we heard from you so I am closing out this ticket. Feel free to come back to this if you are still experiencing any issues.

Hey @moneill

I went to your site and saw this popup auto-open which appears to be made by Popup Maker. Was this the popup you were having trouble with or was it a different one?

https://ibb.co/5GjT15R

If this one, can you try clearing your cookies in your browser for your site? Which browser were you using?

Thanks @moneill

How are your popups triggered?

Have you tested to rule out any conflicts with other plugins or themes? You can review our documentation on finding causes of conflicts here: https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker

Hey @mmazziotti

If you go to our support page: https://wppopupmaker.com/support/

You can click on the “Plugin Support” option to send over links and screenshots.

Hey @mmazziotti

I set up a test site with WordPress 5.6 with the default Twenty Twenty-One theme and only Popup Maker installed.

I create a popup that uses a “Click Open” trigger with the extra CSS selector as “.send-form” as shown in this image:
https://ibb.co/RpMBK6C

I created a new page with the link on it with the class of “send-form” as shown in this image:
https://ibb.co/NWPCHY4

When I click on the link, the test popup correctly opens with no errors shown in the developer tools.

Would you be able to provide a URL for the page where the popup should open so I can debug some more?

Hey @mmazziotti

Thanks for doing some debugging! That is very interesting. I will do some tests with the information you provided and see if I can replicate the issue.

Hey @austinginder @mmazziotti @mitfi @kokicot1994 @119prod and @saltun

Thank you for using Popup Maker. We have tested 1.13.1 on all of our test sites using WordPress 5.6, and the popups have worked for us. We will continue to do more tests to see if we can replicate any errors.

However, with major changes happening to jQuery within WordPress 5.5, WordPress 5.6, and WordPress 5.7, it is possible that these changes are causing errors in other plugins or themes. If an error occurs with other plugins or themes, it is possible this error will prevent popups from loading or opening correctly.

So, to rule out any conflicts with other plugins or themes, please review our documentation on finding causes of conflicts here: https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker

If after testing for conflicts, please provide a URL for where the popup should be opening so that we can take a look to see if we can identify the cause.

Hey @dav74

Thanks for using Popup Maker! It has been a few days since we heard from you so we are going to close this ticket. Feel free to come back to us if you still need assistance

Hey @rovanov

Thanks for using Popup Maker! It has been a few days since we heard from you so we are going to close this ticket. Feel free to come back to us if you still need assistance.

Hey @andrewrowlandggmailcom

Thanks for using Popup Maker! It has been a couple of weeks since we heard from you so we are going to close this ticket. Feel free to come back to us if you still need assistance.

Hey @lydiakurnia

Thanks for using Popup Maker! It has been a couple of weeks since we heard from you so we are going to close this ticket. Feel free to come back to us if you still need assistance.

Hey @phex

Thanks for using Popup Maker! It has been a couple of weeks since we heard from you so we are going to close this ticket. Feel free to come back to us if you still need assistance.

Hey @yvonnemain

Thanks for using Popup Maker! It has been a couple of weeks since we heard from you so we are going to close this ticket. Feel free to come back to us if you still need assistance.

Hey @junkes

Thanks for using Popup Maker. We removed some of the clutter from the all popups page and since the “popmake-{id}” is the recommended CSS class that is the one that is now shown. The “popmake-{slug}” is still supported but we do not recommend that as many people have changed their popup’s slug causing it to no longer show.

Let me know if we can assist with anything else!