Freshy

Thank you. I’ve reconnected the plugin. Will I still be able to paste logs here if the ticket is closed due to inactivity?

The version is 2.3.10

Hi @madalinaruzsa ,

I believe I’m using the free version on my website. Is there a reason in particular you think I’m using the paid version?

What I can see here is that the folder is present on tag 2.0.8 but not in the trunk:
https://plugins.trac.www.ads-software.com/browser/mwb-zendesk-woo-order-sync/tags/2.0.8#emails

https://plugins.trac.www.ads-software.com/browser/mwb-zendesk-woo-order-sync/trunk


I’ve downloaded from the WordPress plugin page and I didn’t see the emails directory

• This reply was modified 11 months, 1 week ago by Freshy.

I apologize for the misunderstanding. The actual error is:

[14-Dec-2023 21:42:08 UTC] PHP Warning:? require_once(/srv/htdocs/wp-content/plugins/mwb-zendesk-woo-order-sync/emails/class-mwb-zendesk-email-for-ticket.php): Failed to open stream: No such file or directory in /srv/htdocs/wp-content/plugins/mwb-zendesk-woo-order-sync/Library/class-mwb-zendesk-manager.php on line 577

waiting a week for this to be fixed in the PRO version, your devs are aware of the issue, can you provide a fix for this?

I’ve now purchased the pro plugin, and my workaround doesn’t work anymore – the tags are stripped when I include them in Prefix or Suffix. In fact, anything I put in is being stripped out of the prefix and suffix area, when looking at the xml. I am using a custom field, perhaps this is why – but it worked fine in in the free version. This appears to be a bug in the PRO plugin

Hello,

The issue isn’t resolved – I’m trying to explain that since the feed the plugin generates is in XML format, “US:::6.49” is not valid, it needs to be structured with individual <g:tags> within <g:shipping> like I laid out in the original post (as per google’s instructions). My workaround is not ideal. The plugin needs to be able to nestle <g:country> and <g:tags> etc within the [shipping] attribute

Include the optional sub-attributes if you need them. To specify a shipping cost for different delivery locations, submit the shipping 
[shipping]
 attribute multiple times including the relevant sub-attributes for each.


<g:shipping>


  <g:country>US</g:country>


  <g:region>MA</g:region>


  <g:service>Express</g:service>


  <g:price>15.99 USD</g:price>


  <g:min_handling_time>1</g:min_handling_time>


  <g:max_handling_time>3</g:max_handling_time>


  <g:min_transit_time>2</g:min_transit_time>


  <g:max_transit_time>5</g:max_transit_time>


</g:shipping>

This is not solved, but I wanted to update that I was able to get around this by wedging the tags in like so:
Prefix: <g:country>US<g:price>
Suffix: USD</g:price>

Not ideal but working for now.

Thanks for your reply, @embedplus!

We actually did open a Pro Support ticket and were waiting for a reply, but didn’t receive one in our mailbox. We appreciate you updating us here with your findings!

Hey @tomaszwp, thanks for the reply!

Noted. We’re pushing the request to HubSpot support to see if they can provide a solution.

Thank you for your time!

@tomaszwp The issue on our end was indeed the shortcode being missing! We had set up the page useing Divi modules rather than the shortcode, so we replaced those individual modules with just the shortcode instead and now the Gift Message field displays in all the places we expect.

Thanks for your assistance!

@tomaszwp , thanks for your reply! Apologies, our client asked for the field to be disabled after-the-fact so as to not cause confusion with their customers. We’ve created a clone of the site with the field enabled so you can see it there: https://spiedies-031423-acc.mystagingwebsite.com/

So now, the field is enabled, shown on the appropriate pages, and has no conditional logic.

Having the same issue – Show More button is not showing additional reviews when clicked

We’re experiencing the same issue on our side. While troubleshooting what plugin might be causing the form to be stuck upon submit, we narrowed it down to this Event Tracking addon.