fretello

Nope, we haven’t been able to resolve this issue with the plugin, we implemented a solution ourselves. Since W3 and AO is disabled, I am a bit lost and wonder what else can cause the issue. Do you think it could be theme related?

I excluded your plugin from CDN and Autoptimize, I even tried disabling both plugins it still does not work. Any other ideas?

Cheers,
Florian

Hi Chris,

first of all thanks for your support. I’ve now completely disabled the W3 Total Cache plugin. I also saw that others in that support forum have the same issue that the slider JS code is not loaded and it seems that the same happens to me as well. Could you have a look at the theme for me?

Unfortunately I cannot register on your site, I always get an ‘Invalid Username’ error but there’s no field to enter a user name when I register.

• This reply was modified 7 years, 6 months ago by fretello. Reason: Added more details

Hey Chris,

it is not W3 cache. I deactivated the complete plugin, still the slider.js file is not loaded, other .js files are loaded though. Are there any known constraints with other plugins or themes that could avoid that the JS files are loaded properly?

Yes they are in the ignore box. I’m using Auto minification and the default options. I also tried to turn minification off completely. What else could trigger the issue?

It’s located on the main page (https://www.fretello.com/). The fifth block from top to bottom (either Herman Li or Magnus Karlsson testimonial).

Debug mode is enabled, thank you!

Unfortunately that didn’t change anything. Just to make sure I disabled the W3 Total Cache plugin completely and the slider still does not load.

• This reply was modified 7 years, 6 months ago by fretello. Reason: Added more details