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Hi Roicecz,

You can use the following snippet as an MU Plugin (place it in a .php file and upload it to the folder /wp-content/mu-plugins/, or remove the first <?php tag and then put it in functions.php of your active theme) to prevent this behaviour. It will prevent the Complianz resolution from being added. However, note that in themes like Twenty Twenty-Four, other image sizes may still be added (which are not controlled by Complianz).

<?php
function remove_cmplz_banner_image()
{
remove_image_size('cmplz_banner_image');
}
add_action('admin_init', 'remove_cmplz_banner_image', 20);

I hope this helps!

Hi Mdk22,

Could you check whether disabling Site Kit from the Complianz -> Integrations menu solves this issue? If it doesn’t, please provide us with a link where we can inspect this issue.

Hi Baboehm,

I’m sorry to hear of your issues. Usually these kind of issues shouldn’t happen. Today, about an hour ago we performed an update that might’ve temporarily messed with the syncing function so I’d ask you to try again in a few hours.

My apologies for the inconvenience.

Hello Gemedj89,

As Consent Mode is a Premium Complianz feature we are unable to provide you with assistance here to respect WordPress their forum guidelines.

Please reach out to us directly to provide further support with your issue. Further details here:**PLEASE READ BEFORE YOU POST AN ISSUE**

Thank you for understanding.

Hi Pierre,

This kind of error is easily caused by caching or cookies. Please see if logging out and in again resolves the issue, otherwise please try from an incognito browser to see if your cookies are the issue, and lastly you could try disabling any plugin/optimization/security plugins to see if those are interfering. In the case of the latter you could try and whitelist Complianz in said plugin(s).

I hope this helps!

Hello Flexpavilion,

Please refer to this guide for translation made with PolyLang: https://complianz.io/translate-legal-documents-to-multiple-languages-with-polylang/

You only need to worry about translation strings for the cookie banner itself, for the pages you can follow the earlier steps of the guide and have the legal documents translated.

I hope this helps!

Hi Nickfol,

When checking your page from Safari on mobile I do not see the letters squished together so perhaps it is a caching issue. Please see if disabling other plugins helps with the issue, if it does, try and whitelist Complianz in those plugins.

Perhaps you’ve already made some changes as also LinkedIn cookies do not show anymore in that overview.

In general, you can adjust the looks of these documents with Custom CSS. We have some general CSS guidelines that can be found here: https://complianz.io/?s=css I’m afraid that other than that we do not provide explicit support for Custom CSS solutions.

I hope this helps!

Hello Wolf,

It is rather difficult to say what could cause this as I have no access to your settings or domain. However, I’d ask you to check the settings in the Wizard -> General, and also Wizard -> Finish menu’s.

Alternatively, check if you use some sort of caching/security/optimization plugin and whether this is interfering by temporarily disabling it. If there is an interference, see if you manage to whitelist Complianz in said plugin. Perhaps this guide helps: https://complianz.io/javascript-delay-in-wp-rocket-and-other-caching-and-optimization-plugins/

Hopefully this helps you resolve the issue!

Hi Roliaz,

Thank you for your message, I’m sorry to hear of your issues.

In order to help you find a swift resolution, we kindly ask you to enable Debugging on WordPress?https://developer.www.ads-software.com/advanced-administration/debug/debug-wordpress/#example-wp-config-php-for-debugging), by adding: define( ‘WP_DEBUG’, true ); in the wp-config.php file, and re-triggering the error once more.

This will provide us with additional information regarding the exact error message. Kindly share this with us so that we can try and accurately diagnose the root cause of the error.

We are limited in our communication due to the general forum guidelines, but we’ll do our best to help you of course.

We look forward to hearing from you.

Hi Dav74,

Thank you for your message.

Without providing you with any type of legal advice, yes, technically its possible to change the category of a service for your Cookie Policy. In the Wizard -> Consent -> Cookiedatabase.org menu you can select a cookie and deselect the ‘Sync with Cookiedatabase.org’ option, allowing you to change the purpose.

Listing all separate cookies directly within your cookie banner is not a feature of Complianz and is thus impossible as of this moment.

I hope this helps!

Hello Samuel49,

Thank you for your message.

Please provide us with an URL where we can see this behaviour and troubleshoot for ourselves.

I’m only able to provide you with some general suggestions right now:
1) Please check if the behaviour persists if you turn off any ‘Elementor’ integrations in the Complianz -> Integrations menu;
2) See if disabling any caching/security/optimization plugins fixes the issue, if it does, consider whitelisting Complianz in said plugin: https://complianz.io/javascript-delay-in-wp-rocket-and-other-caching-and-optimization-plugins/

I hope this helps!

Hi Xesuspaniagua,

Thank you for your message.

The way Complianz works is that it generates your banner and legal documents in the language that is set in your general WordPress account settings. Subsequently, we have no feature that translates or switches languages based on the location of your visitors, but this could be done with another plugin like WPML and PolyLang. Here you can find various guides on how to translate your Complianz legal documents: https://complianz.io/?s=translate

So, either you use a third party plugin to create a second set of legal documents in the desired language, or you change the WordPress settings and thus Complianz will generate one set of legal documents in the required language.

Please keep in mind that documents generated for the US and UK will always remain in English as that is their target audience.

Hello Lang74,

Thank you for your message.

I’m afraid we’re limited in providing you with a exact answer as we can provide absolutely zero legal advice. If the cookies are actually released from your domain I’d suggest you not to delete the cookies or to not have them show in the Cookie Policy.

The best advice I could give is to research which services these cookies belong to, and to set a cookie purpose (category) based on your understanding of that specific service. You could even reach out to those service providers asking them for guidance on the cookies that their services use.

If you then manually add these purposes to said cookies, they should show under those categories in your Cookie Policy and thus you won’t see ‘Pending’ cookies anymore.

I hope this helps!

Hi CJ,

This is where you could find all elements: https://complianz.io/legal/cookie-policy-demo/

It should be this one:

#cmplz-document, #cmplz-document p, #cmplz-document span, #cmplz-document li {
    color: white;
}

I hope this helps!

Hi CJ,

Thank you for your message.

I’m afraid that we do not provide support for Custom CSS solutions. You might want to take a look at some of our CSS guides however: https://complianz.io/?s=css

Unfortunately, if the above doesn’t help you, we’ll have to refer you to a web professional in order to help you with your CSS.

Have a great remainder of your day!