FS Code

Hi there!

Please contact us via email at [email protected] and provide screenshots of the error. Our support team will help you as soon as possible.

As we mentioned, the issue is not related to FS Poster that can be fixed by us. It is a website-specific issue and needs to be fixed by your developer. You can try the plugin on other websites to see the result.

Best Regards,
FS Poster.

We refund according to the Envato refund policy: https://codecanyon.net/page/customer_refund_policy

Best Regards,
FS Poster.

The image is not the point here. The text is necessary and here is the video demonstrates that we shared a post with an image: https://www.screencast.com/t/NxzOGGHia

The characters are as they should be, not coded. Please provide these links to the developer so that they can fix the issue on your website.
Post link: https://lite.itahir.com/2022/02/09/ie-wont-ie-play-ie-this-issue/
Shared Twitter post link: \https://twitter.com/Mark85339074/status/1491391837378162695

It is not only plugins that can cause the issue. It might be a theme or Website security configuration. Some themes, plugins, or website developers decode those characters. It does not happen only on your website, many people have the issue and you need to contact your hosting provider or website developer to fix it: https://stackoverflow.com/questions/4086717/why-do-symbols-like-apostrophes-and-hyphens-get-replaced-with-black-diamonds-on

Our website is a test website so Twitter cannot fetch the image from the post but the image is there.

The issue happened to a few customers so far and is all caused by another plugin or website configuration. FS Poster does not have such kind of issue as shown in the video: https://www.screencast.com/t/CVFWnj4Bjx

VK provides those two methods for developers and we use only the second method to add accounts to the plugin. We do not use the 1st method and we do not provide this method to users as it is boring to add accounts every hour.

I shared a post with a comma using the FS Poster lite version and it shared the comma as a comma, note as a code. Screenshots:
https://prntscr.com/26qz58i
https://prntscr.com/26qz7m7

New post with a comma,https://t.co/PogThCZFsf

— Mark (@Mark85339074) February 8, 2022

Video:
https://www.screencast.com/t/tgK4YVETzfn

Hi there!

1) FS Poster uses the official VK API to add accounts to the plugin and the API provides 2 methods. In the 1st method, that message does not appear, the API gives access, and can automatically fetch access_token. The 1st method of VK allows you to get a short-term token, a few hours. If we did that, you would have to delete and re-add your account every 1 hour. That is why we use the 2nd method. The implicit method is developed by VK and is a completely official method. The alert says that you should not copy this URL to another third-party site you don’t know, yes it is true. Because if you copy it to other websites, they will have your lifetime access token. In this case, you copy the URL and add it to your personal site. That URL is stored in your database, not ours. Some other auto-posting services ask you to copy the URL to their services. This is actually insecure for your account because your access token is on their server; your data is in their hands. On the other hand, our plugin works independently from your server. All data is stored on your own server, in your database. We do not have access to your data and do not collect your data.

2) The subreddit issue will be fixed shortly.

3) It seems that you have a plugin or theme that converts commas to the code on your server or your server configuration has this option to convert them. FS Poster shares them correctly.

Could you deactivate all plugins on your website, except FS Poster, and re-try this issue? If your issue is solved, please activate the plugin one by one and try at each of them. In this way, you can clarify which plugin you have caused this problem.

Best Regards,
FS Poster.

Hi there!

We’re sorry you had an unpleasant experience. We try our best to satisfy every single one of our customers.

The issue has been fixed and we have updated your support ticket. Please continue the discussion on the support system for the FS Poster Pro version.

This forum is for FS Poster lite and as we checked, you are not using this version.

Best Regards,
FS Poster.

Hi there!

Thank you so much for taking the time to leave us this amazing review. We’re so glad you had a good experience.

Best Regards,
FS Poster.

Hi there!

The issue is fixed and a new update is released. Please update the plugin if you encounter the issue again.

Best Regards,
FS Poster.

Hi there!

We are looking at it and we will provide a solution shortly.

Best Regards,
FS Poster.

The issue was that Social Networks could not fetch the post image from the post and the cause screenshot provided by email.

https://www.fs-poster.com/documentation/commonly-encountered-issues#issue9

Websites can be debugged from their official debugging page:

https://developers.facebook.com/tools/debug/sharing/

https://www.linkedin.com/post-inspector/

https://cards-dev.twitter.com/validator

https://www.reddit.com/r/inspectelement/submit

Thanks.

Thanks for your suggestion. We will consider it.

Could you record a video using any screen recorder like https://www.screencast.com/ when you publish a post and send us the video link so that we can investigate the issue easily?

After a few minutes, please refresh the page and record the FS Poster section in the post after you publish the post: https://prntscr.com/ueoiwy

We are checking the 400 error.

Best regards,
Fs Poster