ftahumour

You are in the wrong forum buddy, this is the .ORG forum. You need to ask for support via the .COM side, which is where paid for services such as your case will be handled.

you should first verify how emails are configured to be sent in your instance.

Do you know if you are using the “mail” function (PHP) built within WordPress, or you have a dedicated SMTP solution to manage your “transactional emails” (all emails relating to the various stages of processing orders).

If you are using the built-in “mail” function, then your setup is wrong. It is well documented that this solution was not designed to handle transactional email content. Google search will return many articles on how to configure SMTP mail services via plugins, or otherwise for your site. If you are already using SMTP, then you should be able to test if your SMTP configuration is working or not.

If its, working then you move onto the next step of identifying if the email account you are using for the SMTP function is suitable for this purpose. Most general use mailboxes are limited to a maximum number of “X” emails per 24hrs. You should establish if you are hitting this limit, in which case you need to look into dedicated SMTP service providers for transactional emails. Once again Google is your friend, you will find many articles and options on transactional SMTP solutions, just be aware most will want to get paid something for their service, but many offer free services up to a number of emails per day to help a start-up business get established.

Been there, had to do allot of reading, sounds like you need to do so too ??

@customk9 would you care to share which alternative plugin you are using which is also free?

Hi Gerroald,

already done this earlier in the day whilst troubleshooting. Both tests were successful.

Sorry to bear bad news on this one.

Hi Gerroald,

Thanks for the response.

The WF IP identification has now been resolved. It took a while to figure out that the hosting provider has migrated hosts as part of an upgrade and had then created forwarders to redirect to the new host. This in fact was the route cause as it was reporting the old host IP for ALL login attempts in the Firewall. Once I changed the A records in my registrar and allowed this to propagate then that issue was resolved. I did have to switch from Recommended to CDN and save, then revert the configuration and save again to reflect this in WF, but that may have been co-incidental.

The issue with emailing during the 503 event still stands. I was able to verify after I created a second Administrator account and then attempted to login from the same geo location (login with 2 different accounts from the same IP), my primary account was then locked and when I requested for an email to be sent to me to unlock, nothing happened. No emails in spam/junk etc. I have separately tested sending the WF report to my email account and that works fine, so unsure as to why the recovery part isnt working. I’m using the WP Mail SMTP plugin so I can use use a domain managed service account that is O365 licensed for SMTP purpose, not sure if this is relevant or not, but its working for all other functions relying on SMTP for reporting/notifications, etc.

Hi @kelly

credit where credit is due! I’m not a web developer and I don’t have time to learn the hard way to clean up after my colleagues, thus given the help this tool has provided in achieving the required result it would have been rude not to acknowledge this.

Regards

Actually, quote the opposite in my experience.

There is a 500MB site limit to the free version of the plugin, therefore I surmise that in your case you have a production website exceeding this limit, hence the need to pay.

In my experience, I had to migrate a dev website into the root of my webhost to put into production. This tool allowed me to do so with relative ease, as it copies not only file structure, installed plugins, templates, configurations, but also the mySQL DB instance in full! and it does so with allot of flexibility in how you wish to export/import or backup your data.

Great job by the developers and I for one will be buying the paid version just to be able to maintain a full backup state capability beyond 500MB in size.