Cactus

Forum Replies Created

Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter Cactus

    (@furfuraceus)

    No, I have not gotten a reply to my last message when I followed up with @babylon1999.

    Issue continues to persist.

    Thread Starter Cactus

    (@furfuraceus)

    Some patterns observed.

    It only happens with USA customers. – (I have not been able to replicate this issue at checkout)

    It only that one specific shipping where this happens.

    Here is an example which just happened.

    Customer address:

    2230 n 23rd pl
    Phoenix, AZ 85006
    United States (US)

    Somehow they were able to select “CANADA | FLAT RATE | XPRESS” which is set up for these specific domestic postal codes only. (See above)

    H1A…H9Z
    K1A…K9Z
    L1A…L9Z
    N1A…N9Z

    I believe the payment methods are always the same but thats most likely because that type is the most popular with all orders.

    Thread Starter Cactus

    (@furfuraceus)

    If I understand correctly you are asking if I have added the domestic options described above to my “All other zones” ?

    No, I have not. All other zones has its own distinct options as seen in the screen shot.

    Thank you.

    Thread Starter Cactus

    (@furfuraceus)

    Hi Xue28,

    Thank you for the reply.

    I have attached the requested images below.

    https://snipboard.io/Vx5fPb.jpg

    https://snipboard.io/dIvCaM.jpg

    https://snipboard.io/qva4D2.jpg

    WordPress Environment

WordPress address (URL):
Site address (URL)
WC Version: 7.8.2
REST API Version: ? 7.8.2
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_CA
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 512 MB
PHP Time Limit: 30
PHP Max Input Vars: 4000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.3.37-MariaDB-log-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.8.2
WC Database Prefix: wpf0_
Total Database Size: 156.82MB
Database Data Size: 119.34MB
Database Index Size: 37.48MB
wpf0_woocommerce_sessions: Data: 1.51MB + Index: 0.05MB + Engine MyISAM
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wpf0_yoast_seo_meta: Data: 0.06MB + Index: 0.07MB + Engine MyISAM

Post Type Counts

attachment: 2169
custom_css: 4
customize_changeset: 1
cwginstocknotifier: 2640
elementor_font: 1
elementor_library: 45
elementor-hf: 2
nav_menu_item: 41
oembed_cache: 8
page: 14
post: 13
product: 594
product_variation: 1386
revision: 1369
shop_coupon: 12
shop_order: 6544
shop_order_refund: 1
testimonials: 2
wc_afrsm_zone: 2
wcccf: 18
wcp_ruleset: 3
wcs_ruleset: 3
wp_global_styles: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (20)

Query Monitor: by John Blackbourn – 3.13.0
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 4.0.0
Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.10.3
COD Default Status for WooCommerce: by WooFx – 1.0.1
Code Snippets: by Code Snippets Pro – 3.4.2
Conditional Payments for WooCommerce: by Lauri Karisola / WP Trio – 3.0.0
Conditional Shipping for WooCommerce: by Lauri Karisola / WP Trio – 3.0.0
Elementor Pro: by Elementor.com – 3.14.1
Elementor: by Elementor.com – 3.14.1
Icon Element: by Webangon – 2.0.2
Mailchimp for WooCommerce: by Mailchimp – 2.8.3
WC Minimum Order Amount: by Hannah Swain – 1.1
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.5.4
Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.3
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.24
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.15.2
BLAZING Email Transfer Payment Gateway: by Massoud Shakeri
BlazingSpider – 2.6.0

WooCommerce: by Automattic – 7.8.2
Yoast SEO: by Team Yoast – 20.11
Smush: by WPMU DEV – 3.13.2

Inactive Plugins (21)

All-in-One WP Migration: by ServMask – 7.76
All-in-One WP Migration Dropbox Extension: by ServMask – 3.55
Booster for WooCommerce: by Pluggabl LLC – 6.0.6
Elementor Beta (Developer Edition): by Elementor.com – 1.1.1
Facebook for WooCommerce: by Facebook – 3.0.27
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.17
GoUrl Bitcoin Payment Gateway & Paid Downloads & Membership: by GoUrl.io – 1.6.5
GTranslate: by Translate AI Multilingual Solutions – 3.0.3
LiteSpeed Cache: by LiteSpeed Technologies – 5.5
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.6
RafflePress Lite: by RafflePress – 1.11.3
Tidio Chat: by Tidio Ltd. – 6.0.8
Trustpilot-reviews: by Trustpilot – 2.5.914
WC Multiple Email Recipients: by Con Schneider – 1.4.1
Widget Disable: by required – 3.0.0
WooCommerce Admin: by WooCommerce – 3.3.2
WooCommerce Payments: by Automattic – 6.1.1
WooCommerce Wholesale Prices: by Rymera Web Co – 2.1.7
Wordfence Security: by Wordfence – 7.10.0
WP File Manager: by mndpsingh287 – 7.1.9
WP Rocket | VestaThemes.com: by WP Media – 3.4.2.1

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)

Must Use Plugins (3)

WHC.CA: by WHC.CA – 1.0.0
WHC.CA: by WHC.CA – 1.0.0
WHC.CA: by WHC.CA – 1.0.0

Settings

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #2618 - /cactus-shop/
Cart: ? Page ID is set
but the page does not exist

Checkout: ? Page ID is set
but the page does not exist

My account: ? Page ID is set
but the page does not exist

Terms and conditions: #2674 - /terms-of-service/

Theme

Name: Hello Elementor
Version: 2.8.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-15 04:29:46 -04:00
Options: ?
Notes: 64
Onboarding: completed

Action Scheduler

Complete: 14,204
Oldest: 2023-06-13 12:21:34 -0400
Newest: 2023-07-14 12:16:25 -0400

Failed: 191
Oldest: 2022-11-03 14:49:46 -0400
Newest: 2023-07-12 16:04:57 -0400

Pending: 4
Oldest: 2023-07-14 12:21:25 -0400
Newest: 2023-07-14 22:36:06 -0400

Status report information

Generated at: 2023-07-14 12:16:51 -04:00
`
    Thread Starter Cactus

    (@furfuraceus)

    Yes, good point. Thank you for your guidance.

    Thread Starter Cactus

    (@furfuraceus)

    @zorem

    Hi,
    Seems to have been the Facebook for Woo. It wasn’t even activated.
    Useless plugin anyways.
    Problem solved.
    Thanks for a great plugin!!!

    Thread Starter Cactus

    (@furfuraceus)

    Got it fixed.
    Thank you to everyone for the help,
    https://www.cactuskingdom.ca
    CK

    Thread Starter Cactus

    (@furfuraceus)

    Problem solved.
    Thanks to all for the help,
    CK
    https://www.cactuskingdom.ca

    Thread Starter Cactus

    (@furfuraceus)

    Ok, so after much frustration the problem seems to have been solved. I thank @3sonsdevelopment for trying to help sort it out.

    I wanted to post this update to try and help any other users that may encounter this problem.

    The biggest mystery with the issue was the mystery surrounding how it just started randomly after working without missing a beat for a number of months. I hadn’t changed any settings so never thought to once delve this deep into the weight based settings simply because they had never been touched since the day the site was set up.

    The lesson here is CHECK AND RECHECK even when you think you are sure.

    This issue was buried deep within the weight based shipping rule settings.
    See pic below.

    https://snipboard.io/9Tlq1Q.jpg

    Because the “or equal” box wasn’t checked, orders that landed on exactly the amount set were not displaying the shipping options available. (In this case 0.01)
    Makes sure you have accounted for the above and below sections if using weights, because in rare instances orders can fall directly on parameter set within the weight limits.

    Simply checking this box solved the problem.

    This also allowed for the opportunity to add a level of uniformity to all the shipping options as some had boxes checked while others didn’t.

    All the best,
    CK
    https://www.cactuskingdom.ca

    Thread Starter Cactus

    (@furfuraceus)

    @3sonsdevelopment

    Yes there is a match between rules and weight if I understand correctly. Its viewable in the second screenshot. Its currently set to all of Canada. So the province shouldn’t make a difference as its set to country.

    Here is the zone in any case – https://snipboard.io/JtaEvH.jpg

    I have reached out to [email protected] but they are unwilling to help because I am not a premium member.

    : (

    Thread Starter Cactus

    (@furfuraceus)

    Hi @3sonsdevelopment Three Sons,

    Sorry didn’t do images correctly first time – here it is again.

    Thank you for the reply. I currently have all my plugins deactivated while I try and sort this out, but the problem still persists.

    I have no shipping classes set up, just 1 flat rate and weight based shipping.
    https://snipboard.io/TdGXgY.jpg– zones
    https://snipboard.io/i4f9ds.jpg – weight based shipping

    Error encountered for identical item – it seems to only be occurring with items that are set as 0.01 in weight. when multiples are added it resolves itself.
    https://snipboard.io/YBmkfe.jpg – BC – no options available
    https://snipboard.io/PclJIa.jpg – ON – two options are omitted.

    System Report
    ### WordPress Environment ###

    WordPress address (URL): https://cactuskingdom.ca
    Site address (URL): https://cactuskingdom.ca
    WC Version: 3.9.2
    REST API Version: ? 1.0.7
    Log Directory Writable: ?
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 7.2.27
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 10.1.44-MariaDB-cll-lve
    Max Upload Size: 8 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 3.9.2
    WC Database Prefix: wpf0_
    Total Database Size: 19.48MB
    Database Data Size: 16.64MB
    Database Index Size: 2.84MB
    wpf0_woocommerce_sessions: Data: 0.14MB + Index: 0.00MB + Engine MyISAM
    wpf0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_woocommerce_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wpf0_woocommerce_order_itemmeta: Data: 0.16MB + Index: 0.12MB + Engine MyISAM
    wpf0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpf0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_actionscheduler_actions: Data: 0.40MB + Index: 0.14MB + Engine MyISAM
    wpf0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpf0_actionscheduler_logs: Data: 0.31MB + Index: 0.20MB + Engine MyISAM
    wpf0_blc_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_blc_instances: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wpf0_blc_links: Data: 0.12MB + Index: 0.02MB + Engine MyISAM
    wpf0_blc_synch: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
    wpf0_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpf0_comments: Data: 0.37MB + Index: 0.29MB + Engine MyISAM
    wpf0_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_fm_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpf0_hfcm_scripts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_mailchimp_carts: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wpf0_mailchimp_jobs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpf0_options: Data: 3.56MB + Index: 0.20MB + Engine MyISAM
    wpf0_postmeta: Data: 9.07MB + Index: 1.05MB + Engine MyISAM
    wpf0_posts: Data: 1.97MB + Index: 0.41MB + Engine MyISAM
    wpf0_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
    wpf0_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpf0_revslider_slides: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
    wpf0_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_shipment_batch_process: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpf0_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpf0_term_relationships: Data: 0.04MB + Index: 0.08MB + Engine MyISAM
    wpf0_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpf0_usermeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wpf0_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpf0_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_wc_customer_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpf0_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_wc_order_product_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wpf0_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpf0_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpf0_wc_product_meta_lookup: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
    wpf0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpf0_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_woo_shippment_provider: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpf0_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpf0_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpf0_yoast_seo_meta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM

    ### Post Type Counts ###

    attachment: 526
    custom_css: 3
    elementor_font: 1
    elementor_library: 12
    nav_menu_item: 6
    page: 13
    post: 9
    product: 210
    product_variation: 324
    revision: 389
    scheduled-action: 86
    shop_order: 97
    testimonials: 2

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (6) ###

    Elementor Pro: by Elementor.com – 2.8.4
    Elementor: by Elementor.com – 2.9.2
    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.3.1
    WooCommerce Admin: by WooCommerce – 0.25.1
    WooCommerce ‘Email Money Transfer’ Gateway: by Massoud Shakeri
    BlazingSpider – 2.3.3 – Not tested with the active version of WooCommerce

    WooCommerce: by Automattic – 3.9.2

    ### Inactive Plugins (17) ###

    Advanced Shipment Tracking for WooCommerce: by zorem – 2.8.5
    All-in-One WP Migration: by ServMask – 7.17
    All-in-One WP Migration Dropbox Extension: by ServMask – 3.54
    Authorize.net Payment Gateway For WooCommerce: by Eshan Varma – 5.2.2 – Not tested with the active version of WooCommerce
    Broken Link Checker: by ManageWP – 1.11.11
    Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce
    File Manager: by Aftabul Islam – 5.1.9
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.4
    Header Footer Code Manager: by 99robots – 1.1.6
    Jetpack by WordPress.com: by Automattic – 8.2.1
    Mailchimp for WooCommerce: by Mailchimp – 2.3.2
    Robots.txt Editor: by Processby – 1.1.2
    Smush: by WPMU DEV – 3.4.2
    Trustpilot-reviews: by Trustpilot – 2.5.800 – Not tested with the active version of WooCommerce
    WPBakery Page Builder: by Michael M – WPBakery.com – 5.6
    WP File Manager: by mndpsingh287 – 5.7
    Yoast SEO: by Team Yoast – 13.1

    ### Must Use Plugins (3) ###

    WHC.CA: by WHC.CA – 1.0.0
    WHC.CA: by WHC.CA – 1.0.0
    WHC.CA: by WHC.CA – 1.0.0

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: CAD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #2618 – /shop/
    Cart: #8 – /cart/
    Checkout: #9 – /checkout/
    My account: #10 – /my-account/
    Terms and conditions: #2674 – /terms-of-service/

    ### Theme ###

    Name: Astra
    Version: 2.3.1
    Author URL: https://wpastra.com/about/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 83
    Oldest: 2020-02-18 22:40:50 +0000
    Newest: 2020-02-20 17:58:02 +0000

    Pending: 2
    Oldest: 2020-02-20 18:58:02 +0000
    Newest: 2020-02-20 18:58:02 +0000

    Canceled: 1
    Oldest: 2020-02-18 23:40:50 +0000
    Newest: 2020-02-18 23:40:50 +0000

    In-progress: 0
    Oldest: –
    Newest: –

    Failed: 0
    Oldest: –
    Newest: –

    Thank You!

    Thread Starter Cactus

    (@furfuraceus)

    THIS WAS A TYPO

    • This reply was modified 4 years, 9 months ago by Cactus. Reason: TYPO
    Thread Starter Cactus

    (@furfuraceus)

    Thank You

Viewing 13 replies - 1 through 13 (of 13 total)