furtherfoundation

Hi,

Starting with the developer console, it is showing JS errors; screen capture is here: https://texaslandtrustcouncil.org/wp-content/uploads/2019/12/Screen-Shot-2019-12-11-at-12.28.34-PM.png

this is video of what the error looks like in the visualizer library…all chart previews are missing except one. if i click the edit button(s), it shows the spinning blue “working” icon indefinitely. The only way to exit that pop-up is to click on the right side, outside of it. video here: https://texaslandtrustcouncil.org/wp-content/uploads/2019/12/Screen-Recording-2019-12-11-at-12.29.50-PM.mov

i turned off all plugins except the ones that appear to be connected with the7 theme, the error still occurs, even in a private window: https://texaslandtrustcouncil.org/wp-content/uploads/2019/12/Screen-Recording-2019-12-11-at-12.40.11-PM.mov

i HAVE NOT reverted to the basic theme because i am VERY HESITANT that that could wreck the entire site if I do so. can you confirm that that isn’t a possibility before I do so? This is a live site and it’s quite large. I can’t risk something like that happening. I could likely create a back-up if necessary, to be safe, but need to know how to proceed.

BTW all plugins, the7 theme, and WP version itself are all up to date and current. This was happening before the last round of updates, which i just did yesterday.

Hello.

Not sure if this is what you need, but here’s a screenshot of what I think is the developer console on one of the stuck library items.

https://drive.google.com/open?id=1F7FLzHxd-f__GENtnbV1RBDnrErEs9Oe

I’m not sure if more plugins were added after the charts were added to the site. It was one of the final elements during the build, but everything was completed nearly a year ago. I do know that I personally made updates to these charts before the site finally launched and I never ran into any of these issues during that time frame. The end-user of the site has probably NOT added any plug-ins on her own, nor have I added any since the site launch, although plenty of them have had updates.

On the other issue with the newly added table overflowing into the footer area, for some reason that has been remedied as of this morning. I made no changes to anything since the video was recorded, so I’m not sure what happened to fix the issue.
But, to answer the question, there were no settings made on that item. I had uploaded the CSV and then went back in to adjust the vertical size but couldn’t do so because the footer panel was blocked. So other than uploading the CSV, everything was still in its default state.

Thanks again.

Hi!

Sorry I’m just getting back to this.

Here’s a link of a screen capture. https://drive.google.com/open?id=1sS3fA_-sJUoDBeTUhlJPCqhuUd-ix6Nc

It doesn’t show my clicks, but on a lot of the items in the library, I’m just not able to click the edit button. Nothing happens when I do so. Sometimes you’ll see that nearby type is highlighting.

On the newly uploaded table, the spreadsheet is actually overlapping the options.

Then, on the items I CAN click to edit, they get stuck in a perpetual loading loop. I can’t Cancel or back back out to the library. The only option is to use my browser’s Back button.

Thanks for your help with this.

C.