futuremanhank

Hi @pehaa,

I did receive the email and have responded there.

Thank you so much! I will work further with you via email!

Hi @pehaa,

Thank you so much! Can you please let me know when you send an email to [email protected]?

Looking forward to getting back on track!

Thanks!

Hi @gaurav,

Thank you for getting back to me. The website in question is web3degree.com and backups were purchased on 12/23/2022.

I believe the email I used for the backup registration was [email protected] but it would appear our Google workspace for the email is currently suspended which I am looking into. Is there any way we could communicate with another email or anything else I can do?

If you could send additional responses to [email protected] that would be great.

Thanks!

Hi @gaurav984 – when I go to that link it asks me to login but I am never able to get logged in successfully. It keeps looping me back to the login page without ever proceeding.

Is there another way we can continue? I really need to get some answers on this.

Thanks!

Can any Jetpack employee please reach out to me?

I had a paid backup plan and can not get in touch with anyone at all.

My login to wordpress is no longer working and I need to get in touch with support for Jetpack backup to check on my backup availability.