Victoria - a11n

Hi!

With a manual order, you generate the email to the customer manually too, using the drop down on the right hand side of the order. You can see instructions and a screenshot here: https://docs.woocommerce.com/document/managing-orders/#section-16

If those emails aren’t being sent, our page here has some suggestions for troubleshooting email sending issues: https://docs.woocommerce.com/document/email-faq/

If you download the plugin WP Mail Logging, you’ll be able to see whether emails are actually being generated in the first place.

I hope that’s helpful!

Hi!

I can’t advise on the custom code you’ve provided, but have you considered a plugin solution?

You could use Product Add-Ons if you want the customer to send specific instructions or messages to you along with their order, or give custom personalisation information.

Or you could look at Product Enquiry Form if you want customers to be able to correspond with you before they purchase.

Hi! Happy to help.

There are indeed API based rate calculation extensions that you can use. Here’s the Fedex extension, and here is UPS.

Both of these extensions will pull live rates automatically for these carriers, based on the weight and dimensions of the products that you’ve configured.

Here’s information on configuring the weights and dimensions: https://docs.woocommerce.com/document/adding-dimensions-and-weights-to-products-for-shipping/

I hope that’s helpful!

Hi!

The generated URL is a unique string that is that long for security reasons, so that it makes it more difficult to guess. You can choose whether or not WooCommerce appends extra text to the filename. Here is information on how to change this setting: https://docs.woocommerce.com/document/digital-downloadable-product-handling/#unique-string

If you wish, you can store your downloaded files externally, and provide the URL yourself: https://docs.woocommerce.com/document/digital-downloadable-product-handling/#section-16

You can select “Redirect only” for this option if you wish. Although you may see a security warning if you select “Redirect Only”, this method is still supported. The warning is there to make sure you’re aware of the risks of hosting your files somewhere other than within your site. Here is information on the settings: https://docs.woocommerce.com/document/digital-downloadable-product-handling/#section-1

I hope that’s helpful!

Hi!

Can you give us an example of a product, and the category it should appear under?

You could check visibility settings by viewing all products, select all using the top check box, and under Bulk actions choose edit. Make sure your visibility setting is set to “catalog” or “search & catalog” for all products.

I wonder also if this may be a plugin conflict.
?
The best way to determine this is to:

• Disable all plugins except for WooCommerce
• Test to see whether the problem still exists

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Before you make changes such as disabling your plugins, you may want to consider taking a backup, or cloning your site to a staging environment so that you can perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking with them. It’s also possible to do it using the free WP Staging plugin. Link: https://www.ads-software.com/plugins/wp-staging/

I hope that’s helpful – let us know how you get on!

Hi!

I can see from the first screenshot you gave that you don’t have the box ticked that says

“Autoriser les clients à créer un compte au cours de la validation de commande”.

This option will allow customers to create their account during the order process.

If I understand you correctly, when you said “when the customer proceeds to checkout, they are prompted to login to an existing account, but they cannot register”, it’s this option that you need.

Here’s our documentation on this configuration: https://docs.woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings

I hope this is helpful! Please let us know if you have other questions.

Hi!

You can remove shipping from a downloadable product by marking it as virtual as well as downloadable. Here’s more info: https://docs.woocommerce.com/document/managing-products/#section-14

Does that answer your question?

You can also control shipping on a by-product basis using shipping classes: https://docs.woocommerce.com/document/product-shipping-classes/ But in your case, the situation is simpler as you can just mark the product as virtual which removes the shipping options for the customer.

I hope that’s helpful!

Thanks!

I see that you’re using Divi, so to use WooCommerce blocks on a certain page, you would need to deactivate the Divi visual editor on that page and use the default block editor that comes with WordPress instead.

If you want to use Divi, you’d need to approach Elegant Themes to see whether it is possible to display a category list using the Divi shop module or how to combine a Divi page with using a WooCommerce block.

I hope that’s helpful!

I can certainly see that it would be useful for you to have a ready made integration.

It would be great to have you add your suggestion to the Ideas Board, which is where developers go to look for future plugin features and improvements.

We don’t currently have an extension here at WooCommerce.com that will allow you to integrate a scale’s measurement(s) into a WooCommerce product or order out of the box, so you’d need to look for a 3rd party extension or get custom-development to have your needs met.

We aren’t able to help with customization services here at WooCommerce.com (please see our Support Policy for more information), but if you’re looking for someone to help you with custom-development, we do have some suggestions here: https://woocommerce.com/customizations/

Hi Rick,

I’m glad to see that it did work when using a default WordPress theme!

Yes, it certainly seems to be something not working as it should in the way that theme or module is affecting the core function of variations selection in WooCommerce, so I’d recommend contacting Elegant Themes.

Best of luck! I’ll mark this thread as resolved, but don’t hesitate to start a new thread if you have other questions.

Thanks, it may be that your search plugin is overriding the Customizer here. Don’t hesitate to give the Product Search plugin in our marketplace a try – we offer a 30 day refund if it doesn’t work out for you. I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Here’s some guidance about using blocks: https://www.ads-software.com/support/article/blocks/

And here is how to add a new block (look for the + symbol): https://www.ads-software.com/support/article/adding-a-new-block/

Are you using Blocks elsewhere in your site, or are you using a page builder to build your site?

It might help us if you share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi! I’d suggest asking your question in that plugin’s own support forum, here:

https://www.ads-software.com/support/plugin/repeat-order-for-woocommerce/

On our own marketplace, we have Save Cart Later: https://woocommerce.com/products/save-cart-later/ that you could have a look at. We have a 30 day refund policy if you’d like to try it out with no commitment.

Hi! You could try using the WooCommerce Block called “Product Category List”.

Here’s some documentation: https://docs.woocommerce.com/document/woocommerce-blocks/

WooCommerce Blocks is included in WooCommerce core. Let us know if you have any questions!