Gabriel - Imagely

Hi Jack ??!

Thanks for clarifying.

I would like to let you know that that banner isn’t coming from NextGEN Gallery plugin, it is coming from your Fusion Builder plugin.

You can confirm this by changing to a WordPress default theme and disabling all plugin except for NextGEN Galllery.

Cheers!

Hi there,

Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Cheers! ??

Hi Ryan ??

This kind of problem is usually caused by either a conflict with another plugin. The best way to determine this is to:

1. Disable all plugins except for NexGEN Gallery.
2. Temporarily switch your theme to a WordPress default one like Twenty-Twenty.
3. Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

Before you start

First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.

Second, I would suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

Let us know?how it goes!

That’s wonderful news! I’m glad to hear that my colleague workaround helped ??

Now, let’s check why the other sorting method isn’t working for you. Could you please share a direct link to the specific page or post that is having this issue to check what might be happening?

Thanks!

Hi there ??

As you have already contacted us at our help desk and you received a reply from us, I will mark this thread as resolved.

Best,

Hi there ??

Oh! That’s strange.

As a first step, could you please let us know how you are sorting the gallery images? I mean, do you do it under NextGEN Gallery → Manage Gallery → Gallery or directly into the gallery you have inserted into a page or post?

Thanks!

Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Cheers! ??

Hi @dennisclaesfotografie ??

Thank you for the report. As you have already reported the issue and received a reply from us, I’m going to mark this thread as resolved.

Cheers!

That’s wonderful! Thank you for letting us know! ??

Great! I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Cheers.

Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Cheers!

HI there ??

Could you please let us know which PHP version is your site currently using?

Also please provide us with a full-screen uncropped screenshot in order to understand where the issue is located and provide you with guidance.

I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL here. It works with Chrome, Firefox, Safari, and Edge.

Thanks!

Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Cheers! ??

Hi there ??

I’m sorry to hear that you are experiencing issues with the latest update.

Could you please provide us with a full-screen uncropped screenshot in order to understand where the issue is located and provide you with guidance?

I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL here. It works with Chrome, Firefox, Safari, and Edge.

Thanks!

Hi there ??

Well, that’s intended behavior, but I’ll love to create the corresponding feature request on your behalf on our internal board. ??

Also, if you would like to, please feel free to submit your vote here.

However, as a workaround, you can go into where you have that gallery inserted and sort the images manually for that specific gallery by clicking Sort or Exclude images option and drag and drop them from there. Here is a screenshot:

https://www.screencast.com/t/MwXtAGWB

Hope that helps!

Hi there ??

Thank you very for the video!

That’s strange! Could you please share a link to the specific page or post that is having this issue so that I can check what might be happening?

Thanks ??