gabyimagely

Hi @karks88,

If you haven’t done this already, please, we′d like to take a closer look. Send us a bug report here: https://www.imagely.com/report-bug, refer back to this forum thread, and let them know Gaby referred you.

Do not forget to add the link to this forum thread.

Many Thanks.

Hello @imarkinteractive,

Apologies, but we don’t have recent reports on this issue.
Could you please validate if the problem is maybe part of a conflict with another plugin as well (sometimes there’s more than one plugin causing the problem).

Let’s check if it is an existing conflict:
– Temporarily deactivate all your plugins except NextGen Gallery.
– Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
– If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

Note: a full website backup is encouraged before checking for conflicts.

Hello @wandelclubbeernem,

We have some reports, but it has not been consistent.
Sometimes is linked with a particular setting.

Please, if you have some time, we′d like to take a closer look. If so, please send us a bug report here: https://www.imagely.com/report-bug, refer back to this forum thread and let them know Gaby referred you.

Do not forget to add the link to this forum thread.

Many Thanks.

Hi @tomrehor,

Let’s check if it is an existing conflict:
– Temporarily deactivate all your plugins except NextGen Gallery.
– Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
– If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

Note: a full website backup is encouraged before checking for conflicts.

Hello @danilpistoletov,

Thank you for letting us know.
Apologies, but we have really difficult days getting the plugin ready for WordPress 5.6 release. Have a great day!

Hi @sandalsand,

We don’t have any records of that particular issue.
Please, if you have some time, we′d like to take a closer look. If so, please send us a bug report here: https://www.imagely.com/report-bug, refer back to this forum thread and let them know Gaby referred you.

Do not forget to add the link to this forum thread.

Many Thanks.

Hello @wilsonwatergroup,

Let’s check if it is an existing conflict:
– Temporarily deactivate all your plugins except NextGen Gallery.
– Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
– If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

Note: a full website backup is encouraged before checking for conflicts.

Thank you @dimsal,

Yes! we already got the report.

Hello @francoc30,

We are happy to help!
Please, check this documentation.
Copy to / Move to https://www.imagely.com/docs/copy-to-move-to/

When you copy the gallery the images are copied as well.
Yes, double storage at the time being.

We hope that this helps.
Please, keep us posted.

Hello @pkverma99,

At this moment, we don’t have a workaround.
We will have a conversation with the development team tomorrow, and we hope we can address this particular issue. We will keep you posted.

Hello @georg1971,

Apologies for all the inconvenience.
That problem is an existing issue and it has been reported to the developers.
Our team is planning to improve our wizard in the future.

We truly appreciate the community informing of any existing issues.
Many thanks!

Please, feel free to write us back.
We are happy to help!

Hello @davdue,

Please, if you have some time, we′d like to take a closer look. If so, please send us a bug report here: https://www.imagely.com/report-bug, refer back to this forum thread and let them know Gaby referred you.

Do not forget to add the link to this forum thread.

Many Thanks.

Hello @dimsal,

This is an existing issue and was already reported by another client. I’ll add a note to the bug report making reference to this forum thread.

We received a support ticket and answered back, but the email never reached the destination.

Since the email doesn’t seem to be working correctly, we should adjust your account information. Unfortunately, www.ads-software.com doesn’t allow us to address pro support questions here in the free forum. We can only address NextGEN Gallery [Free] questions only.

Please submit a support request through our bug contact form so we can check your account information https://www.imagely.com/report-bug

Try using a different email address just in case or mention another email we can use to contact you back.

Refer back to this forum thread and let them know Gaby referred you.
Do not forget to add the link to this forum thread.

Many thanks!

Hi @nobutyanmikanwp,

We are happy to help!
Please, if you have some time, we′d like to take a closer look. If so, please send us a bug report here: https://www.imagely.com/report-bug, refer back to this forum thread and let them know Gaby referred you.

Do not forget to add the link to this forum thread.
Please, include a step by step guide to reproducing the problem so we can replicate that in a testing environment.

ありがとう！

Hello @francoc30,

You can translate your titles and descriptions into another language if you “copy” the gallery, adjust the text, and use that Gallery instead for the page in another language.

WPML includes an option to translate our titles and descriptions but is a paid plugin: https://wpml.org/documentation/wpml-core-and-add-on-plugins/translating-nextgen-gallery-using-wpml/

We hope that this helps!