gailr

Bottom line – duplicating a gallery if there is an apostrophe in a title will not work.

I can’t believe that my web site hosted by one of the largest hosts godaddy, is the only site that has that issue. Additionally, since I see that your plugin turned ampersands into the HTML code for ampersand, you obviously have something in place to make sure titles and descriptions don’t mess up your code, just not for apostrophes.

Oh, and I paid for the plugin – so your support does not come under the heading of “community of volunteers”.

The issue was not as you say “a missing feature that you thought have to be in the plugin for some reason”. The plug in has a feature to duplicate a gallery, yet when I duplicated my gallery it duplicated empty. This IS an issue with the plug in.

The girl I was chatting with thought that perhaps it was because I had apostrophes in the video title (I did). She first admitted having the same issue. She then suggested that I go through ALL my videos (68 of them) and replace all the apostrophes with the HTML code for apostrophe. When I told her it was too time consuming and I wasn’t going to be able to do that and why that wasn’t in the documentation, she told me that apostrophes in titles and descriptions are an issue in almost all plug ins. Huh?! I then asked her to please test it with an apostrophe in the title and see if it worked for her. She said she tested it with an apostrophe (NOT using HTML code) and it worked, so it must be my problem.
I kept asking her over and over again if she was sure she used the apostrophe and not the HTML apostrophe and she wouldn’t answer. I’m sorry if pressing her for an answer is what upset her, but finally she admitted, no, that the test that worked was with the HTML code for apostrophe.

The person who took over my screen with TeamViewer looked at the issue and apologized saying that the apostrophe worked with a “previous version” of the gallery and that he/she would send me the fix within the hour. I then asked what was the problem with my site that it was not working and again I got no answer.

All I did was press for answers so I could get the plug in to work. Your support team would not reply to my direct questions so I kept asking the same question over and over again. If that is what upsets you, then perhaps you should just answer the question the first time and not try to hide the truth.

Unfortunately, since you disconnected my chat I cannot copy and paste what transpired and show what happened.

Huge-IT you are liars. The apostrophe is an issue and you know it based on the two hours of mine you just wasted. Rather than admit it was a bug, you were going to send me a new zip file with the fix “just for me”. When I continued to press you, you disconnected me and won’t send me the bug fix. At least you sent me a refund…
All I can say now is that I extra upset since you obviously knew about this issue 3 months ago.