gaurav1092

Thank you for bringing this to our attention.

We will investigate the cause of this notice and address it in the next version of the plugin to ensure compatibility with WordPress 6.7.

In the meantime, if you encounter any further issues, feel free to reach out.

In the Shipment Tracking API settings, set the date format to MM/DD/YYYY, and in your WordPress settings, configure the date format to DD/MM/YYYY. After making these changes, please test again to see if the issue is resolved.

Hi @whirlpool,

I reviewed the screenshots, and I see the issue. You’re passing the date_shipped parameter in the format that includes a time zone (e.g., 2024-11-20T00:00:00+01:00). This additional information could be causing the date to display incorrectly due to the timezone offset.

Modify the date_shipped field in your API request to use only the date in the format YYYY-MM-DD. For example:

"date_shipped": "2024-11-20"

This should resolve the issue with the date format displaying incorrectly. Let me know if this resolves the issue!

Best Regards,
Gaurav

Hi @jacksoncb,

We’ve updated the NZ Couriers tracking URL in AST’s shipping carriers list. To reflect these changes in your store, you’ll need to synchronize the shipping carriers list.

Here’s how to do it:

1. Go to your WordPress Dashboard.
2. Navigate to WooCommerce > Shipment Tracking > Shipping Carriers.
3. In the top-right corner, you’ll find a drop-down menu. Click on “Sync Carriers” to update the list.

For detailed guidance, our documentation on Sync Carriers can be found here. It provides step-by-step instructions and additional information.

Best Regards,
Gaurav

Hi @whirlpool,

Thank you for your detailed response. To investigate this further, could you please install the REST API Log plugin on your site? After installation, follow these steps:

• Navigate to Tools > REST API Log.
• Search for the API log entries related to "shipment-trackings".
• Check how the shipped_date is passed in the API body.
• Share the details or a screenshot of the specific API log entry with me so I can test it on our development store.

This information will help us pinpoint the issue and provide a solution promptly. Let me know if you need assistance with these steps!

Best Regards,
Gaurav

Hi @whirlpool,

Could you please let me know how you are currently adding the tracking information to your orders? Understanding your process will help us pinpoint the issue more effectively.

Best Regards,
Gaurav

Hi @imrit450,

Hi Wordpress Support

We’ve updated the Mauritius post tracking URL in AST’s shipping carriers list. To reflect these changes in your store, you’ll need to synchronize the shipping carriers list.

Here’s how to do it:

1. Go to your WordPress Dashboard.
2. Navigate to WooCommerce > Shipment Tracking > Shipping Carriers.
3. In the top-right corner, you’ll find a drop-down menu. Click on “Sync Carriers” to update the list.

For detailed guidance, our documentation on Sync Carriers can be found here. It provides step-by-step instructions and additional information.

Thanks,

Hi @1000camels,

Thank you for providing the details and code correction. We will address this deprecation warning and include a fix in the next version of the plugin.

Best Regards,
Gaurav

To resolve the issue, please select a real order from the “Mockup Order” dropdown and try again. This should help avoid the fatal error you’re experiencing.

Hi @theonlinesommelier,

To better assist you, could you please confirm how you are currently adding tracking information to your orders?

Best Regards,
Gaurav

Hi @esquipulas,

Yes, once you add the tracking information to an order and change the order status to “Completed,” the WooCommerce “Completed Order” email will be automatically sent to the customer with the tracking details included.

Best Regards,
Gaurav

Hi @esquipulas,

Please refer to this documentation for detailed steps on adding tracking information and setting up email notifications:

Documentation

Best Regards,
Gaurav

Hi @lunacer,

The “Tracking Information” heading can be translated directly through our customizer:

• Navigate to WooCommerce > Shipment Tracking > Settings.
• Open the Order Statuses & Notifications panel.
• Click on the settings tab.
• From there, you can modify or translate the “Tracking Information” text as needed.

Best Regards,
Gaurav

Hi @koolpal007,

The carrier names we use are provided by TrackShip. To ensure consistency and avoid confusion, we recommend submitting this change request directly on their shipping carrier suggestions board. You can suggest the update to rename “Amazon IN” to “Amazon Shipping” there.

Best Regards,
Gaurav

Hi @tuomonurkkala,

Please update your WordPress to version 6.7 and also update AST to version 3.7.1. This should resolve the translation issue. Let me know if you still face any problems after updating both.

Best Regards,
Gaurav