gauravpandey

Done that Adam. 5 star for the quick support. Thanks again.

@adamdunnage Thankyou for this quick help. I disabled the ‘Conditionally display featured image on singular pages and posts’ plugin and web stories poster images are coming properly now on my site. I really appreciate this quick support. Thankyou once again ??

1. Your Site Health information or You can share privately if you prefer via this form.
Answer – Site Health is coming as GOOD (Please https://drive.google.com/file/d/16ClMYgcRZ4yChA85kRD28fYGC8eJwQfI/view?usp=sharing)

2. Did you place these on your site using a Web Stories block within the WordPress editor?
Answer – Yes, I have used the Web Stories block within the WordPress editor.

3. Were these originally displaying correctly or have they been like this since you placed them on your site?
Answer – No, the Poster image is not displaying at all. Though it is updating properly in the editor. I created a video of the issue. You can check the same with the below link;

https://www.youtube.com/watch?v=ha2W4_xkIwU

@shetheliving, I have opened a new support ticket as suggested by you. Please help to resolve the issue.

Below given is the new topic link;

https://www.ads-software.com/support/topic/why-poster-image-is-not-coming-in-my-web-stories-in-wordpress/#new-post

why poster image is not coming in my web stories in wordpress?

Here is the link of the live listing page >>https://www.slogover.in/cricket-stories/

I have added two web stories using Web Stories plugin. Everything is working fine only the poster image is not coming for the stories. Is there any problem with the plugin?

• This reply was modified 3 years, 3 months ago by gauravpandey.