gbneto

Hello @anastas10s

Thank you for taking your time to help me with this issue.

Yes, i have tried deactivating all my plugins, instaling storefront and disabling cache (which was done by Wp Rocket), and sadly the error persists.

Can you explain what would be a link to the test instalation and how i could provide it?

And of course! i will post the reports below!

/////////////Start report//////////////////

 WordPress Environment

WordPress address (URL): https://homologacao.vinicolabarbaraeliodora.com.br
Site address (URL): https://homologacao.vinicolabarbaraeliodora.com.br
WC Version: 8.0.2
REST API Version: ? 8.0.2
WC Blocks Version: ? 10.6.5
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.3
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: ?
Language: pt_BR
External object cache: – Server Environment

Server Info: Apache/2.4.56 (Debian)
PHP Version: 7.4.33
PHP Post Max Size: 50 MB
PHP Time Limit: 240
PHP Max Input Vars: 10000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 8.0.30
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.0.2
WC Database Prefix: homologacao_vinicola
Total Database Size: 119.12MB
Database Data Size: 112.76MB
Database Index Size: 6.36MB
homologacao_vinicolawoocommerce_sessions: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolawoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolawoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolawoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
homologacao_vinicolawoocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolawoocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolawoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
homologacao_vinicolawoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolawoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolawoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolawoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolawoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolawoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolawoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolaactionscheduler_actions: Data: 0.13MB + Index: 0.17MB + Engine InnoDB
homologacao_vinicolaactionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolaactionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolaactionscheduler_logs: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
homologacao_vinicolacky_banners: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolacky_cookie_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolacky_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolacommentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolacomments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
homologacao_vinicolacorreios_postcodes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolae_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolae_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
homologacao_vinicolae_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
homologacao_vinicolae_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolafbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolagla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolagla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
homologacao_vinicolagla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolagla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolagla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolajet_appointments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolajet_appointments_excluded: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolajet_appointments_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolajet_fb_migrations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolajet_fb_records: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolajet_fb_records_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolajet_fb_records_errors: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolajet_fb_records_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolajet_post_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolajet_review_comments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolajet_review_guests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolajet_review_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolajet_review_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolajet_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolajet_search_suggestions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolajet_smart_filters_indexer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolajet_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolajet_widgets_styles: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolalinks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolalitespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
homologacao_vinicolaoptions: Data: 7.42MB + Index: 0.14MB + Engine InnoDB
homologacao_vinicolapagarme_module_core_charge: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolapagarme_module_core_configuration: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolapagarme_module_core_customer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolapagarme_module_core_hub_install_token: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolapagarme_module_core_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolapagarme_module_core_saved_card: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolapagarme_module_core_transaction: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolapostmeta: Data: 68.09MB + Index: 3.03MB + Engine InnoDB
homologacao_vinicolaposts: Data: 34.02MB + Index: 0.13MB + Engine InnoDB
homologacao_vinicolashortpixel_folders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolashortpixel_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolashortpixel_postmeta: Data: 0.50MB + Index: 0.31MB + Engine InnoDB
homologacao_vinicolashortpixel_queue: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
homologacao_vinicolasmush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolaterm_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolaterm_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolatermmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolaterms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolausermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolausers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
homologacao_vinicolawc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolawc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolawc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolawc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolawc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolawc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
homologacao_vinicolawc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolawc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolawc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
homologacao_vinicolawc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
homologacao_vinicolawc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolawc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
homologacao_vinicolawc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
homologacao_vinicolawc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolawc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolawc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
homologacao_vinicolawc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolawc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
homologacao_vinicolawc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolawc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
homologacao_vinicolawpr_rocket_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
homologacao_vinicolawpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB Post Type Counts

attachment: 219
cartflows_flow: 2
cartflows_step: 4
custom_css: 3
elementor_icons: 1
elementor_library: 56
jet-form-builder: 1
jet-menu: 15
jet-popup: 5
jet-woo-builder: 6
nav_menu_item: 5
page: 13
post: 2
product: 3
revision: 284
shop_order: 5
wp_global_styles: 2
wp_navigation: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (34)

All-in-One WP Migration: by ServMask – 7.77
CartFlows: by CartFlows Inc – 1.11.15
CookieYes | GDPR Cookie Consent: by CookieYes – 3.1.2
Crocoblock Wizard: by Crocoblock – 1.2.8
Elementor Pro: by Elementor.com – 3.15.1
Elementor: by Elementor.com – 3.15.3
Folders: by Premio – 2.9.2
Google Listings and Ads: by WooCommerce – 2.5.3
Health Check & Troubleshooting: by The www.ads-software.com community – 1.7.0
JetBlocks For Elementor: by Crocoblock – 1.3.7
JetCompareWishlist For Elementor: by Crocoblock – 1.5.5
JetElements For Elementor: by Crocoblock – 2.6.12.1
JetEngine - dynamic tables builder: by Crocoblock – 1.0.7
JetEngine: by Crocoblock – 3.2.4
JetMenu: by Crocoblock – 2.4.0
JetPopup: by Crocoblock – 2.0.1
JetReviews For Elementor: by Crocoblock – 2.3.1
JetSmartFilters: by Crocoblock – 3.2.0
JetStyleManager: by Crocoblock – 1.3.6
JetTabs For Elementor: by Crocoblock – 2.1.24
JetThemeCore: by Crocoblock – 2.1.1
JetTricks: by Crocoblock – 1.4.4
JetWooBuilder For Elementor: by Crocoblock – 2.1.6.1
JetProductGallery: by Crocoblock – 2.1.13
Melhor Envio: by Melhor Envio – 2.14.0
Pagar.me module for Woocommerce: by Pagar.me – 3.1.4
Really Simple SSL: by Really Simple Plugins – 7.0.8
ShortPixel Image Optimizer: by ShortPixel - Convert WebP/AVIF & Optimize Images – 5.4.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.9.0
Claudio Sanches - Correios for WooCommerce: by Claudio Sanches – 3.8.0
Brazilian Market on WooCommerce: by Claudio Sanches – 3.8.2
WooCommerce: by Automattic – 8.0.2
WooCommerce: by Automattic – 8.0.2
WP Rocket: by WP Media – 3.14.4.2 Inactive Plugins (0) Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Settings

API Enabled: –
Force SSL: –
Currency: BRL (R$)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #4983 - /loja/
Cart: #4984 - /carrinho/
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #4986 - /minha-conta/
Terms and conditions: ? Page not set Theme

Name: Hello Elementor
Version: 2.8.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-08-23 15:44:45 -03:00
Options: ?
Notes: 72
Onboarding: completed Action Scheduler

Complete: 407
Oldest: 2023-07-22 15:27:05 -0300
Newest: 2023-08-22 13:42:05 -0300

Failed: 4
Oldest: 2023-08-09 12:54:40 -0300
Newest: 2023-08-22 13:11:36 -0300

Pending: 47
Oldest: 2023-08-22 13:41:07 -0300
Newest: 2023-08-30 21:00:00 -0300 Status report information

Generated at: 2023-08-22 13:43:08 -03:00</strong>


/////////////End report//////////////////

I was able to find a "fatal error" report, i will paste it below!

/////////////Start report//////////////////

2023-08-12T15:55:39+00:00 CRITICAL Uncaught Error: Call to a member function is_built_with_elementor() on bool in /var/www/homologacao.vinicolabarbaraeliodora.com.br/wp-content/plugins/elementor/core/documents-manager.php:511
Stack trace: 0 [internal function]: Elementor\Core\Documents_Manager->ajax_save() 1 /var/www/homologacao.vinicolabarbaraeliodora.com.br/wp-content/plugins/elementor/core/common/modules/ajax/module.php(175): call_user_func() 2 /var/www/homologacao.vinicolabarbaraeliodora.com.br/wp-includes/class-wp-hook.php(310): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request() 3 /var/www/homologacao.vinicolabarbaraeliodora.com.br/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() 4 /var/www/homologacao.vinicolabarbaraeliodora.com.br/wp-includes/plugin.php(517): WP_Hook->do_action() 5 /var/www/homologacao.vinicolabarbaraeliodora.com.br/wp-admin/admin-ajax.php(188): do_action() 6 {main}

thrown in /var/www/homologacao.vinicolabarbaraeliodora.com.br/wp-content/plugins/elementor/core/documents-manager.php on line 511

/////////////End report//////////////////

Again, thank you in advance for the help
Guilherme

Hello @macmanx

Thank you for the suggestion, I attempted to contact WooCommerce support, but I do not have any paid products from them. But I will follow your suggestion to open a thread on the forums under WooCommerce,

Thank you once again!

Hello @ravindra107

Firstly, thank you for trying to help.

The issue is that, as previously stated, “(Yes, the AJAX add to cart configuration in WooCommerce is turned on)”. In my tests I turned it off, cleared cache and then turned it on again but the issue persists…

If you have any other ideas, please let me know!

Cheers