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@droolinc
Sorry for the confusion. It’s free to switch operating systems. Here’s how to switch: https://help.godaddy.com/article/1285

Thanks for the update. Let me know if I can help in any other way.

kendoori,

I see a lot of great advice here. I also wanted to pipe in and let you know that we can take a look to see if we can identify the source of the issue you’re experiencing. If you provide the domain name, I will follow up on the support ticket you submitted.

You’re on the right track with the deluxe account. Go Daddy does have a help article that provides detailed steps on how to set this up. You can see these steps here: https://help.godaddy.com/article/5072

@ laurustech
Looks like you have two conflicting redirects.The first redirect goes to the www subdomain version of your site. The second one is a separate redirect that goes to the non www subdomain.

This can be changed in the admin area under settings. You can also change that manually through phpMyAdmin.

@ jgunel
Thanks for the feedback. We’ll take a look at the instructions.

@msleeth2
You could try the lost your password button. Also, if you installed via GoDaddy.com Hosting Connection you can find login info in the Content section of the Hosting Control Center. Just click on the ‘See all of my applications’ and then the ‘Installation Details’ link.

@jgunel
Try checking out this thread for the resolution: https://www.ads-software.com/support/topic/201663?replies=15

Let me know if you still need some help with this.

I want to clarify that using GoDaddy Hosting Connection, WordPress can be installed in the root directory. This is done by leaving your install directory blank during installation.

@ Nemiard
I’d be happy to check it out. We’ll need approximate times that the 500 errors occur so that we can review the server logs. You’re welcome to send an email with the domain name and the any other details.

GoDaddy also has a WordPress Getting Started Guide that will provide you with more details on installation. It also includes how to get started beyond installation.
https://help.godaddy.com/article/5140

@ samboll
I’m interested to learn about your experience with Windows servers at GoDaddy. Any details you provide will help us out! Please email the information to [email protected].

blog-girl,

All great advice. You also may find the following documentation on themes and uploading files to your website helpful.

https://codex.www.ads-software.com/Using_Themes
https://help.godaddy.com/article/96

Appreciate the details. We will take a look and get in touch. If you can email a traceroute to [email protected], that would also be helpful.

Go Daddy Hosting

You should be able to confirm that all the data is there before you cancel the account. If you do run into any issues after canceling, please contact the GoDaddy.com support team at 480-505-8877 or [email protected]