gekkointernet

Do you have any idea when this might get resolved at all? It would be good to know whether we need to set up an alternative plug in to fulfil the functionality that we’re currently missing!

Many thanks – it does appear to be working now and is a big relief.

Hi Rob,

I’m afraid I’m still experiencing the issue having run all available updates on the site (and clearing the cache) so I’ve had to turn Redis back off again.

Thanks
Donna

Thanks for the response Abz,

I followed up with technical support and we tried Varnish exclusions / clearing and also the permalinks. It turned out to be a known issue with Redis caching on Cloudways. We’ve disabled Redis for now and it’s working as it should. Obviously I would prefer for the caching options to be enabled but it does resolve the immediate issue.

So I’ll leave this topic here incase anyone searching is experiencing the same issue and it helps them!

Just adding a quick note to say that SSL is enforced by WPEngine on the site. We have changed the setting in the general settings to match.

There are no failure logs. I do have the debug logs switched on but they have a lot of sensitive information in them. This is how the log looks for an order that fails. At the bottom I’ve left in their retry attempt five minutes later

2022-04-20T17:28:34+00:00 DEBUG 
====Stripe Version: 4.5.0====
====Start Log====
customers/customer1 request: Array
(
    [email] => [email protected]
    [description] => Name: Customer1, Username: Customer1
    [metadata] => Array
        (
        )

)

====End Log====

2022-04-20T17:28:34+00:00 DEBUG 
====Stripe Version: 4.5.0====
====Start Log====
Error: stdClass Object
(
    [token_id] => 
    [customer] => Customer1
    [source] => 
    [source_object] => 
)

====End Log====

2022-04-20T17:32:30+00:00 DEBUG 
====Stripe Version: 4.5.0====
====Start Log====
customers/Customer1 request: Array
(
    [email] => [email protected]
    [description] => Name: Customer1, Username: Customer1
    [metadata] => Array
        (
        )

)

====End Log====

2022-04-20T17:32:31+00:00 DEBUG 
====Stripe Version: 4.5.0====
====Start Log====
Error: stdClass Object
(
    [token_id] => 
    [customer] => Customer1
    [source] => 
    [source_object] => 
)

====End Log====

2022-04-20T17:33:49+00:00 DEBUG 
====Stripe Version: 4.5.0====
====Start Log====
sources/Customer1
====End Log====

2022-04-20T17:33:50+00:00 DEBUG 
====Stripe Version: 4.5.0====
====Start Log====
customers/Customer1 request: Array
(
    [email] => [email protected]
    [description] => Name: Customer1, Username: Customer1
    [metadata] => Array
        (
        )

)

====End Log====

2022-04-20T17:33:50+00:00 DEBUG 
====Stripe Version: 4.5.0====
====Start Log====
Info: Begin processing payment for order 10807 for the amount of 3.99
====End Log====

2022-04-20T17:33:50+00:00 DEBUG 
====Stripe Version: 4.5.0====
====Start Log====
payment_intents request: Array
(
    [source] => Customer1
    [amount] => 399
    [currency] => gbp
    [description] => The Shop - Order 10807
    [metadata] => Array
        (
            [customer_name] => Customer1
            [customer_email] => Customer1
            [order_id] => 10807
        )

    [capture_method] => automatic
    [payment_method_types] => Array
        (
            [0] => card
        )

    [customer] => Customer1
)

====End Log====

2022-04-20T17:33:51+00:00 DEBUG 
====Stripe Version: 4.5.0====
====Start Log====
Stripe PaymentIntent pi_redacted initiated for order 10807
====End Log====

2022-04-20T17:33:51+00:00 DEBUG 
====Stripe Version: 4.5.0====
====Start Log====
payment_intents/pi_redacted/confirm request: Array
(
    [source] => src_redacted
)

====End Log====

2022-04-20T17:33:53+00:00 DEBUG 
====Stripe Version: 4.5.0====
====Start Log====
Stripe PaymentIntent pi_redacted succeeded for order 10807
====End Log====

### WordPress Environment ###

WordPress address (URL): Hidden
Site address (URL): Hidden
WC Version: 4.2.5
REST API Version: ? 1.0.8
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? Inactive 1.2.5
Log Directory Writable: ?
WP Version: ? 5.2.15 - There is a newer version of WordPress available (5.9.3)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.36-39-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.2.5
WC Database Prefix: wp_
Total Database Size: 115.97MB
Database Data Size: 63.70MB
Database Index Size: 52.27MB
wp_woocommerce_sessions: Data: 2.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 6.52MB + Index: 6.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_comments: Data: 5.52MB + Index: 7.05MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_optins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_optin_meta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_options: Data: 4.17MB + Index: 0.09MB + Engine InnoDB
wp_popover_ip_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_postmeta: Data: 20.55MB + Index: 25.09MB + Engine InnoDB
wp_posts: Data: 3.52MB + Index: 1.19MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 8.52MB + Index: 11.03MB + Engine InnoDB
wp_users: Data: 0.45MB + Index: 0.42MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_per_product_shipping_rules: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 3.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 10
acf-field-group: 2
attachment: 202
custom_css: 1
inc_popup: 1
nav_menu_item: 6
page: 22
post: 17
product: 123
revision: 1
shop_coupon: 913
shop_order: 5565
shop_order_refund: 90
shop_subscription: 352

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (14) ###

hubspot gdpr combo: by  – 0.1.0
Advanced Custom Fields PRO: by Delicious Brains – 5.12.2
PublishPress Capabilities: by PublishPress – 2.3.2
WooCommerce Coupon Generator: by Jeroen Sormani – 1.2.0 – Installed version not tested with active version of WooCommerce 4.2.5
cvs2Coupons: by Nathan Lucking / MN Digital – 2.2.3
Flexible Shipping: by WP Desk – 3.9.21
Maintenance Mode: by Lukas Juhas – 2.4.3
MNDM GDPR: by Nathan Lucking / Tom Royal – 1.2
WooCommerce AvaTax: by SkyVerge – 1.16.0
WooCommerce Customer/Order CSV Export: by SkyVerge – 4.2.1 (update to version 5.3.3 is available) – Installed version not tested with active version of WooCommerce 4.2.5
WooCommerce Stripe Gateway: by WooCommerce – 4.5.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.22
WooCommerce Subscriptions: by WooCommerce – 3.0.5 (update to version 4.1.0 is available)
WooCommerce: by Automattic – 4.2.5

### Inactive Plugins (5) ###

HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 7.34.4
WooCommerce Helper: by WooCommerce – 1.7.2 – Installed version not tested with active version of WooCommerce 4.2.5 – Network enabled
WooCommerce Shipping Per Product v2: by WooThemes – 2.2.7 – Installed version not tested with active version of WooCommerce 4.2.5
WooCommerce Subscriptions CSV Importer and Exporter: by Prospress Inc – 2.1.0
WP Mail Logging: by MailPoet – 1.9.7

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (6) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0
WP Engine Cache Plugin: by WP Engine – 1.0.8
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-1 (rated-1-2)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Weta
Version: 1.1.0
Author URL: https://www.elmastudio.de/en/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://www.thebjpshop.com
Subscription Statuses: wc-cancelled: 352
WooCommerce Account Connected: ? Yes
Active Product Key: ? No
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United Kingdom (UK)

### Subscriptions by Payment Gateway ###

other: wc-cancelled: 20
Stripe: wc-cancelled: 332

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
pre-orders

### Customer/Order CSV Export ###

Order Export Format: default_one_row_per_item
Customer Export Format: default
Automatically Export Orders: disabled
Automatically Export Customers: disabled

### Action Scheduler ###

Complete: 132
Oldest: 2022-03-22 09:35:15 +0000
Newest: 2022-04-22 02:00:37 +0000

Failed: 14
Oldest: 2016-07-21 15:01:10 +0000
Newest: 2019-08-31 14:30:08 +0000

Thanks, it works on the new version

Thanks for the tip! Have rolled back and disabled auto updates for now!