Gennifer1

I used the contact link above and submitted a request for help. Thank you.

The plugin is NOT impacting the performance of the live site, but navigating the business directory setting and listings in the back end is painfully slow.

Hello. I tried a test listing from the front-end using the shortcode as you suggested. I received the “Pending” email at the listing email address, but after approving/publishing the listing from the back-end, did NOT receive an email. I have those settings set to receive an email for both. Is there another way to approve/publish the listing that will result in a sent email to the listing address?

We don’t allow our organization members to add themselves to the directory on the front-end. We manage the online directory, and only add listings/members from the back-end once they have paid their membership dues.

This email feature used to work fine. It only stopped emailing the listing email address recently, within the last 3-4 months.

I don’t think you understand. I am the only one creating listings for our membership directory. The “listing owner” does not have access to the back end of the directory——they are not a user.

When I try to change the Author field, the only options are the WordPress Users, which are myself and another admin person.

Thank you. That setting is correct.
I am managing the listings in the directory—meaning I am adding and removing based on their membership. So I am the user and the author.
Please advise.

Thank you!!

Thank you. I will watch for updates.

On the tickets-checkout page, where can I adjust settings so content is centered on page (or at least not flush against the left side).

Site is live now. See here:
https://www.smithcustomframing.com/tickets-checkout/?tec-tc-cookie=HXGGxAZkI8YW

Not using Skeleton. Already have Tribe Events Style selected with Standard page layout. Cannot attach screen capture—no upload button.

I apologize. My ngrok session timed out. Here is a fresh link:

https://a8260452d277.ngrok.io/events/

Thank you!

The only other issue I am having is with the header on the Events page. In the upper left, the page logo is displaying as the dark logo, when it should be displaying the light logo like the other pages. When the user scrolls, the dark logo is correct. Any help fixing would be appreciated.

I understand that I need to change the page source code to match the other pages, but I cannot locate the Events page/source code. Where can I find it?

The event page <header> tag has a data-header-color=”dark-header”, but should be: data-header-color=”light-header”.

When I switch the theme, the Subscribe button doesn’t even show.

I cannot change the theme of this website. Can you provide a solution to simply remove the Subscribe button?

Where can I find the Events page/source code so that I can update the header? It is auto generated by the plugin.

Here is a new link:
https://a4fec4668235.ngrok.io/events/

Thank you!

Yes, I’ve tried all three of those settings and they result in the same.