GeoffreyG

Hi Guys,

I solved this problem and wanted to post the solution that worked for me! For this particular site, I was using GoDaddy and although the WP site in the ROOT dir worked fine for both installing Plugins and Themes, when I setup WP in a subfolder, I would get the WordPress Connection Information Page requesting my FTP credentials. Even entering the correct credentials would not work! The problem is the permissions for the sub-folder site were not set correctly. So…

The Solution with GoDaddy (for me):
1. Log into your Godaddy Hosting Account.
2. From the “Hosting Dashboard”, expand the “Content” section and click on the “File Manager” button to open the file manager page.
3. On the “File Manager” page, click the check box next to the sub folder that the broken WP site is in, so that it is selected.
4. At the top of the file list, click the “Permissions” button to open the permissions settings for the folder.
5. Uncheck “Inherit” (if is it selected) and click both the “Read” and “Write” options, then click the “OK”.

And the new permissions will be set and the WP site should be working correctly! Anyway, I hope this helps who ever reads it…this took me nearly a day to figure out, so I hope it takes you considerably less! Good Luck…

GeoffreyG
https://www.ImagineThought.com

Hello,

I’ve finally SOLVED this problem for myself and I wanted to post the solution I used! To make the WP Mail SMTP plugin work with my WordPress site hosted at GoDaddy, I had to use the following settings:

Settings to make the WP Mail SMTP plugin work with GoDaddy Hosting:
- From Email:
    GoDaddy hosting email address (from https://login.secureserver.net/index.php).
- From Name:
    The name you want people to see in their email inbox.
- Mailer:
    Select: "Send all WordPress emails via SMTP."
- SMTP Host:
    smtpout.secureserver.net
- SMTP Port:
    80
- Encryption:
    Select: "No encryption."
- Authentication:
    Select: "Yes: Use SMTP authentication."
- Email:
    GoDaddy hosting email address (from https://login.secureserver.net/index.php).
- Password:
    The password for the Email account above.

And that should solve your problems, at least it solved mine! If you try to send a test mail from the WP Mail SMTP plugin settings page, you should get the message:

Test Message Sent
The result was:
bool(true)
…
… Some debug output
…
250 Accepted message qp 25961 bytes 794
SMTP -> FROM SERVER:
221 Good bye.

History of this problem for me:
When I setup my account at GoDaddy, I did not use the default c-panel WordPress install (but I don’t think that makes a difference after reading other posts), but I actually uploaded the WordPress binaries to my GoDaddy hosting. I already had other WordPress sites through other hosting provides (where the default WordPress e-mail worked perfectly out of the box), but for some reason, the default WordPress e-mail does not work out of the box with GoDaddy hosting.

I searched the problem and found many, many articles with people saying they had the same problem, most of them suggesting to use the WP Mail SMTP plugin. So, I tried that plugin, but alas, my problem was still not solved (mainly because I had the wrong settings for the plugin).

I eventually found this post I saw this post and tried that same, but also had the same result as Spolito. When I tried to send the test mail with the settings that stevec828 provides:

– Use the PHP mail() function to send emails.
– SMTP Host: relay-hosting.secureserver.net
– SMTP Port: 25
– No encryption.
– Yes: Use SMTP authentication.
– Email: (my email for the GoDaddy site at https://login.secureserver.net/index.php)
– Password: (For the above account)

The test would fail and I would see the Debugging output:

The SMTP debugging output is shown below:
...
... A bunch of setting information, the real output is at the bottom
...

SMTP -> FROM SERVER:
220 p3nlsmtp01.shr.prod.phx3.secureserver.net ESMTP
SMTP -> FROM SERVER:
250-p3nlsmtp01.shr.prod.phx3.secureserver.net
250-PIPELINING
250-SIZE 31457280
250 8BITMIME
SMTP -> ERROR: AUTH not accepted from server: 502 unimplemented (#5.5.1)

SMTP -> FROM SERVER:
250 flushed

So, after searching on the 502 error, I was able to find this article:
https://www.ads-software.com/support/topic/godaddy-wordpress-install-w-disabled-mail-function

After trying Vivid’s proposed solution (which is the settings I show at the top of this post), I was able to send WordPress e-mails using the WP Mail SMTP plugin via GoDaddy servers without a problem. I hope this helps you out ?? …