BackWPup Support

Hi @localnorwegian ,

We’re truly sorry to hear that the recent update has caused such frustration and impacted your trust in BackWPup. We understand how important it is for you to have a reliable backup solution.

We’re actively working to improve the plugin, including removing the two-job limitation and restoring the ability to create, edit, and schedule as many backup jobs as needed, with full control over storage locations and backup frequencies.

While we work on these improvements, you can revert to version 4.1.7 here.

We hope you’ll consider sticking with us a bit longer as we enhance the plugin to better meet your needs.

Thank you for your patience and support.

The BackWPup Team

Hi @pao2 ,

We’re truly sorry for the inconvenience caused by the recent changes. We understand how crucial a reliable backup solution is for you and the importance of features like custom scheduling and file format selection. Restricting functionality was never our intention. Our aim was to simplify the backup process, but we recognize the need for greater flexibility.

As you mentioned in your update, we are committed to addressing these limitations and ensuring that all users, whether on the Free or Pro version, have the features they need.

We’re actively working to restore the ability to create as many backup jobs as you require, with options to select storage locations, frequencies, and file formats. Version 5.0.5 is set to be released in the coming days, reintroducing the ability to select file formats, including .zip files.

In the meantime, if you prefer, you can revert to version 4.1.7 here.

We appreciate your patience and understanding as we make these improvements.

The BackWPup Team

Our duty @brasofilo , and we really appreciate your kind words, they’ve brightened up our day!

And while your experience was rather poor after the first v5 release (we’ve made major improvements since then), we do hope to turn your experience into a 5-star in the near future.

Thanks once more for your kind words,
The BackWPup Team

Hi @erchache2000 ,

Thanks so much for your kind words and for sticking with BackWPup since 2012! It means a lot to us to have loyal users like you.

We are committed to not only maintaining the features you love but also enhancing the plugin with additional functionality and improved usability in upcoming releases.

Thanks again for your continued trust and support. We really appreciate it!

The BackWPup Team

Hi @hyperbrand ,

We’re truly sorry to hear about the difficulties you’ve encountered with the 5.0 update. We understand how frustrating it is to face such changes, especially when managing multiple client sites.

We want to reassure you that all your previous backups remain fully operational, and you can still view your existing jobs in read-only mode from the interface. We’re actively working to restore the ability to edit all parameters and create new backup jobs.

Our intention with the update was to streamline the backup process, but we recognize that it has caused disruptions for many users. We’re committed to restoring key functionalities and improving the user interface and experience, including addressing font readability and usability concerns.

If you prefer, you can revert to version 4.1.7 while we work on these fixes. You may download 4.1.7 through here.

We appreciate your patience and understanding as we work to make BackWPup better.

The BackWPup Team

Hi @superkev2k9 ,

We’re really sorry that version 5.0 has made BackWPup unusable for you. We understand the frustration, especially after having relied on the plugin for so many years.

Our team is actively working on fixes and improvements based on user feedback. If you’d prefer to continue using the previous version while we work on updates, you can roll back to 4.1.7 here.

We appreciate your patience and support as we work to resolve these issues. Our goal is to earn back your trust and deliver a version of BackWPup that you can rate 5 stars once again.

The BackWPup Team

Hello @vwsung18t ,

We’re sorry to hear about the issues you’ve encountered with the latest version of BackWPup.

We want to reassure you that all your previous backups remain fully operational, and you can still view your existing jobs in read-only mode from the interface.
Our team is actively working to restore the ability to edit all parameters and create new backup jobs. Overlooking our loyal users was never our intention, and we’re dedicated to restoring the flexibility and functionality you expect.

If you’d prefer to continue using the previous version while we work on updates, you can roll back to 4.1.7 here.

We hope to regain your trust with our future updates. Thank you for your continued support.

The BackWPup Team

Hi @caban13 ,

We are truly sorry to hear that version 5 has been a disappointment and has complicated your workflow. We understand how important it is to have a user-friendly and reliable backup solution, especially for managing multiple client projects.

Our intention was to streamline the backup process, but we recognize that the changes have not met the needs of many of our users. We’re actively working on restoring the simplicity and key functionalities that you enjoyed in version 4.1.7.

Regarding the one-click database download, while it’s not immediately available, you can still back up your database by navigating to the Settings page and using the dropdown in the backup history section. We acknowledge this isn’t the exact experience you were used to, but we are working on making improvements in this area.

We appreciate your decision to roll back to version 4.1.7 while we work on these improvements. You can continue to use this version for stability and functionality until our updates are ready.

Thank you for your patience and understanding as we work to enhance BackWPup.

The BackWPup Team

Hi @rmpnet ,

Thank you for sharing your feedback with us. We’re sorry to hear that the latest version has not met your expectations and has caused frustration.

Our intention was to simplify the interface. However, we understand that this has caused major disruption with the removal or limitation of some key features and functionality.

Existing tasks will continue to run, and we are committed to bringing back full functionality in upcoming updates. We’re focused on restoring the ability to add and edit jobs and improving overall usability to make navigation more intuitive.

In the meantime, if you prefer the previous version while we work on these fixes, you can revert to 4.1.7 here.

We thank you for your patience and hope to regain your trust with future updates.

The BackWPup Team

Hi @petergierakgmxde ,

We’re truly sorry to hear that the update to version 5 has made the plugin unusable for you. Our goal was to improve the interface and functionality, but we recognize that the changes have not met expectations.

We want to assure you that we’re actively working to address these issues and improve the product from the ground up. We’ve already added custom scheduling options and backup history, and backup file formats are coming in the next few days.

We’re also planning to remove the two-job limitation, allowing you to create and edit unlimited backups. These changes aim to enhance the plugin and restore the value and reliability you expect.

We appreciate your patience as we work on these improvements. In the meantime, you can revert to version 4.1.7 here.

Thank you for your feedback. We aim to make this right.

The BackWPup Team

Hi @escwebs ,

We’re truly sorry to hear that version 5 has added complexity and impacted your experience with BackWPup.

Our intention was to improve the interface and streamline the backup process. However, we recognize that the update hasn’t met expectations.

We want to reassure you that all your previous backups remain fully operational, and you can still view your existing jobs in read-only mode from the interface.
Our team is actively working on restoring functionality and improving the usability of the plugin by removing the two-job limitation. This will allow you to create and edit as many backup jobs as you wish.

We appreciate your decision to roll back to version 4.1.7 while we work on these improvements. You can continue to rely on this version for stability and functionality until our updates are ready.

We appreciate your patience and honest input—it helps us make BackWPup better. We’ll share updates as improvements are made to make this right.

The BackWPup Team

Hi @kohlermedia ,

We sincerely apologise for the inconvenience we have caused you with the latest update.

Our intention with the new version was to streamline and modernize the plugin, but we recognize that it has resulted in instability and has not met the standards expected by our users.

We are actively working to address these issues, focusing on restoring stability and the key features that made BackWPup reliable and effective. Our team is committed to making improvements based on user feedback to ensure the plugin meets your needs.

In the meantime, you can roll back to version 4.1.7 which is available here.

Thanks for your patience and support while we make this right.

The BackWPup team

Hi @sgpark ,

We’re really sorry to hear that the latest update has made BackWPup unusable for your needs. Our intention was to simplify the interface. However, we understand how important having full control over backup jobs and schedules is, and we recognize that these changes have caused major disruption for you.

Our team is actively working on improvements and reintroducing functionality, including reversing the two-job limit to bring back more flexibility in scheduling and customization. We truly appreciate your patience as we continue to make this right.

In the meantime, if version 4.1.7 better suits your workflow, you can roll back to it here.

We truly appreciate your feedback and patience as we work to restore key functionalities. Thank you for sharing your experience.

The BackWPup Team

Hi @bshams ,

We’re sorry to hear that you’re experiencing issues with the new version of BackWPup.

We’re pleased to inform you that the FTP connection issue was addressed in version 5.0.3. Please ensure that you’re using the latest version to benefit from this fix. If you’re still encountering problems, could you please reach out and share the steps we can follow to reproduce it?

Our team is actively working on improvements to bring back features and functionality, including addressing the “”Backup Now”” issue. We appreciate your patience as we work on these improvements. In the meantime, you can revert to version 4.1.7 here.

Thank you for your understanding and support.

The BackWPup Team

Hi TimDesain,

We appreciate your long-time support and recommendations, and we’re truly sorry that version 5.0 hasn’t met your expectations. Our intention was to simplify the interface. However, we understand the frustration with the limitations, UI/UX changes, and functionality issues and we sincerely apologise for that.

Our team is actively working on improvements to bring back features and functionality. In the meantime, you can revert to version 4.1.7 here.

We appreciate your patience as we work to refine BackWPup and make this right. Thank you for sharing your honest feedback

The BackWPup Team