BackWPup Support

Hello @irgendlink ,

We’re sorry to hear about the difficulties you’ve encountered with the latest update. Our intention was never to eliminate the free version or limit its functionality to this extent. We aimed to simplify the interface, but we understand that it led to major disruptions with the removal or limitation of some key features and functionalities.

We want to assure you that we’re actively working to address these issues and improve the product from the ground up. We’ve already reintroduced custom scheduling options and backup history, and backup file formats are being restored in the next few days.

We’re also working on removing the two-job limitation, which will allow you to create and edit unlimited backups, including existing jobs. These changes aim to restore the flexibility and control you expect from BackWPup.

While we work on improving the current version and bringing back functionality, you can roll back to a previous version to restore functionality. Version 4.1.7 is available here as @wordpressdennis pointed out.

Thank you for your patience and understanding as we work to make things right.

The BackWPup Team

Hello @josch87 ,

Thank you for taking the time to provide such a detailed review. We genuinely appreciate feedback from long-time users like yourself, and we apologize for the disruption caused by version 5.0.

Our intention was to simplify the interface, but we understand that it led to major disruptions with the removal or limitation of some key features and functionalities.

We want to assure you that we’re actively working to address these issues and improve the product from the ground up. We’ve already reintroduced custom scheduling options and backup history, and backup file formats are being restored in the next few days.

We’re also working on removing the two-job limitation, allowing you to create and edit unlimited backups. These changes aim to restore the flexibility and control you expect from BackWPup.

For now, if version 4.1.7 better meets your needs, you can revert to it here.

We understand that trust is critical for a backup solution, and we’re committed to earning it back. We will be sharing updates as we work to address these issues, and we truly appreciate your patience and insights as we make this right.

The BackWPup Team

Hi @dinowp ,

We’re sincerely sorry that version 5 hasn’t met your expectations and has caused disruptions. We are actively working on bringing back all functionality and improving usability of the product.

If you prefer the previous version while we work on improvements, you can revert to 4.1.7 here.

We appreciate your patience and support, and we’ll share updates as soon as fixes are in place.

The BackWPup Team

Hi @sybena ,

We’re sorry to hear that the recent update to version 5.0 has negatively impacted your experience with BackWPup.

Our goal was to streamline the backup process, but we understand that it has affected usability for many users. We know how crucial it is to have a user-friendly experience, so in addition to enhancing the plugin’s features, we will also be improving usability based on feedback like yours.

In the meantime, if you prefer the previous version while we work on improvements, you can revert to 4.1.7 here.

We appreciate your patience and understanding as we work to make the plugin better for everyone. Thank you for your continued support.

The BackWPup Team

Hello @wp-administratorde ,
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We are very sorry to hear that the upgrade to version 5 has caused inconvenience in your production environment. We understand the importance of predictability and security in a backup solution and your feedback is very important to us.?

Our intention was to simplify the interface, but we recognize that it did not meet expectations, and we understand that the removal or modification of features without notice has caused frustration.?

In terms of existing tasks, they will continue to run, but we are looking at how we can improve task management in future updates. We also note your comments about the opacity of the daily schedule and will work to make this information more accessible and clearer.?

Our team is actively working to restore key features and fix reported bugs. In the meantime, if you prefer the previous version while we work on improvements, you can revert to 4.1.7 here.

We thank you for your patience as we make this right.

The BackWPup Team

Hello @matthiaspabst ,

We appreciate your honesty and understand your frustration. Our intention was to simplify the interface, but we recognize that it did not meet expectations.

Our team is actively working on refining v5. If you’d like, you can roll back to the earlier version while we make improvements. The version 4.1.7 is available here.

The BackWPup team

Hi John Heubner,

We’re really sorry to hear that the latest update has impacted the features you relied on for your backup needs. We understand how crucial those features are, especially for managing backups effectively across different setups, including multisite installations.

Our team is actively working on restoring functionality and improving the usability of the plugin by removing the two-job limitation. This will allow you to create and edit as many backup jobs as you wish, enabling you to select files, storage locations, backup frequency, and other settings so that it precisely meets your needs.

In the meantime, if version 4.1.7 better suits your needs, you can roll back to it here.

We truly appreciate your feedback and patience as we work to bring back the flexibility and control you need. We’ll share updates once improvements are made.

The BackWPup Team

Hi @folken59 ,

We hear your frustration, and we’re truly sorry that the update has negatively impacted your experience. While our goal was to simplify the interface, we understand that the changes have caused issues that we need to fix.

In addition to reintroducing full functionality, we are also addressing and improving the usability of the plugin.

If you prefer the previous version while we continue making improvements, you can roll back to 4.1.7 here.

Your feedback is important, and we appreciate your patience as we work on making this right.

The BackWPup Team

Hi @brasofilo ,

We understand how disruption the update has been, and we’re sorry for the confusion and frustration it has caused. Our intention was to simplify the interface, but we recognize that it removed key functionalities that many users relied on.

We are actively working on improvements based on user feedback to restore essential features and enhance usability. In the meantime, if you prefer the previous version, you can roll back to 4.1.7 here.

We truly appreciate your feedback and patience. We’ll be sharing updates as soon as improvements are made.

The BackWPup Team

Hi @minion08 ,

We’re sorry to hear that version 5 hasn’t met your expectations. While our goal was to simplify the interface, we recognize that it impacted key functionalities that many users relied on, and we sincerely apologize for the disruption.

We’ve already brought back custom scheduling, backup history, and ZIP compression support (with a helper plugin for now, soon to be fully integrated). Additionally, we’re actively working on removing the two-job limit and restoring greater customization for backups.

If 4.1.7 works better for your workflow, you can continue using it while we roll out more improvements: https://www.ads-software.com/plugins/backwpup/advanced/

We truly appreciate your feedback and patience as we bring back full functionality and improve the experience.

The BackWPup Team

Hi @harriman ,

We hear your frustration, and we truly appreciate you taking the time to share your thoughts. We sincerely apologize for the disruption the update has caused.

We are actively working to make this right. We’ve already brought back custom scheduling, backup history, and the ability to use ZIP compression via a helper plugin (soon to be integrated fully). We’re also actively working on removing the two-job limit, bringing back better job customization, and improving usability. We will also address all bugs identified.

We’re committed to improving the user experience and ensuring BackWPup works the way you need it to. If you’d prefer to roll back while we continue refining the plugin, you can do so here.

Thank you for your patience while we make this right.

The BackWPup Team

Hi @gawinsteiner ,

We’re really sorry for the frustration this update has caused. We understand how important it is to have full control over your backups, including retention settings, and we appreciate your honest feedback.

We’re actively working on reversing the two-job limit, allowing for more flexibility in managing backups. Additionally, we’ve brought back custom scheduling and compression options, and we’re continuing to restore full functionality based on user input. We will also iron out any bugs.

If you’d prefer the previous version while we work on these improvements, you can roll back to 4.1.7 here.

We appreciate your patience and hope to earn back your trust with future updates.

The BackWPup Team

Hi @studiomondiale

We’re very sorry for the challenges this update has caused. Our goal was to streamline the backup process, but we understand that features like compression and scheduling were essential for many users.

We’ve already brought back custom scheduling, though we’re still working on adding more options. Additionally, compression options, including ZIP and TAR.GZ, have been reintroduced and will be fully available without the helper plugin in an upcoming update in the next few days.

If you prefer the previous version while we continue making improvements, you can roll back to 4.1.7 here.

We appreciate your patience and your feedback while we make this right.

The BackWPup Team

Hi @daveshine

We completely understand your frustration, and we’re truly sorry for the disruption this update has caused. Our goal was to simplify the backup process, but we recognize that many users relied on the flexibility and customization options in the previous version.

While existing jobs remain in read-only mode, we know that not being able to fully edit them has been a major issue. We’re actively working on restoring all key functionality, including removing the two-job limitation, improving job customization, and bringing back more control over backup settings.

We truly appreciate the years you’ve spent using BackWPup, and we’re working hard to make it a tool you can rely on again. If you’d prefer to continue using version 4.1.7 while we make these improvements, you can roll back here.

Thank you for your feedback.

The BackWPup Team

Hi @josch-2 ,

We’re really sorry to hear that the update has not met expectations. Our goal was to streamline the backup process, but we recognize that in doing so, flexibility was removed that many users relied on.

We’ve already brought back custom scheduling and backup history, and we’re actively working on restoring more functionality—including bringing back multiple backup jobs and improving job customization. Functionality will be 100% again shortly. Usability improvements are also a priority based on feedback like yours.

If you’d rather stick with the previous version while we work on these improvements, you can roll back to 4.1.7 here.

We truly appreciate your feedback—it’s shaping the improvements we’re making.

The BackWPup Team