Georgi Ganchev

Hello @perrybridgett,

Please open a Helpdesk request under your SiteGround Client Area and we will help you out with what you need. If you decide to activate and set it up manually these are the steps:

1. Activate: After installation, click the “Activate” button to enable the plugin.
2. Connect: Navigate to the plugin Settings page to configure your email marketing service integration and
3. Integrate: While on the Settings page, make sure to customize your existing website with a checkbox allowing website visitors to sign up to your mailing list.
4. Create Custom Forms: Create and customize your lead capture forms. You can add them to your posts, pages, or widgets using shortcodes or widgets.
5. Start Collecting Leads: Once your integrations and forms are set up, you can start collecting leads and growing your email list.

Best regards,
Georgi Ganchev
SIteGround.com

Hello @alvik

Could you please check if the Cloudflare cache is flushed as well? I can confirm the images are converted to .webp and with the activation of our NGINX Direct Delivery the server should be serving their .webp versions.

If purging the Cloudflare cache doesn’t resolve the issue, I would suggest that you open a ticket in our Helpdesk request where we will be able to review the issue in details. It is possible that a theme or plugin is interfering with the way the images are resolved in the browser.

Best regards,
Georgi Ganchev
SiteGround.com

Hello @sriramdev ,

The drop-down list displayed in the plugin contains JS files that have been implemented using standard coding procedures. Files that have been added without adhering to the recommended coding standards will not appear in the drop-down list.

In order to keep the Combine JavaScript Files functionality active but stop the combination only for the affected files, you can use one of our custom exclude filters which you can review here:

https://www.siteground.com/tutorials/wordpress/speed-optimizer/custom-filters/

Detailed explanation on how you can obtain the required snippets can be found on this page:

https://www.ads-software.com/support/topic/how-to-use-sg-optimizers-filters-procedure/

Best regards,
Georgi Ganchev
SiteGround.com

Hello @generosus,

We will kindly ask you to open a Helpdesk request through your SiteGround Client Area so we can investigate the problem further.

If we detect that the behavior is due to a bug we will open a task to our developers so they can review it.

Best regards,
Georgi Ganchev
SiteGround.com

Hello @ilgrizly,

If setting up the proper handles is not working then different handles should be excluded and interact with the files of the Events Shortcodes For The Events Calendar or something else is interfering.

I would suggest that you disable the combination and use the Code Snippets plugin to extract all handles of the scripts loaded on the page and put them under the filter in functions.php of your theme. You can enable the option from the plugin at that point and start commenting out each handle one by one to see when the combination won’t affect the desired script.

Please be advised that in the example you provided you have excluded the handles from getting minified. If you want to exclude them from getting combined you should use:

add_filter( 'sgo_css_combine_exclude', 'css_combine_exclude' ); function css_combine_exclude( $exclude_list ) { // Add the style handle to exclude list.

$exclude_list[] = 'style-handle';

$exclude_list[] = 'style-handle-2';

return $exclude_list; }

And for JS files:

add_filter( 'sgo_javascript_combine_exclude', 'js_combine_exclude' ); function js_combine_exclude( $exclude_list ) {

$exclude_list[] = 'script-handle';

$exclude_list[] = 'script-handle-2';

return $exclude_list; }

All filters can be found on this link:

https://www.siteground.com/tutorials/wordpress/speed-optimizer/custom-filters/

Then you will know the correct handles that should be excluded for the proper work of the plugin.

Best regards,
Georgi Ganchev
SiteGround.com

Hello @borrypsy,

If your issue was not resolved with the guideline provided by Vladimir, please open a new forum topic and describe the problem in details. We will do our best to assist you.

Best regards,
Georgi Ganchev
SiteGround.com

Hello @generosus,

Apologies for the delay in our reply. We thank you for your understanding and patience on the matter. The article was updated and the correction applied.

Best regards,
Georgi Ganchev
SiteGround.com

Hello @raxvegasaenz,

Thank you for reaching out and providing a detailed description of the issue you’re experiencing. I understand how important it is to maintain both the security and functionality of your website, and I appreciate the steps you’ve already taken to investigate the problem.

I want to assure you that the Security Optimizer plugin is widely used and trusted by many users. We monitor the performance of our plugin closely and, to date, we have not received widespread reports of similar issues that would indicate a systemic problem with the plugin itself.

Given that the issue seems to be isolated and not widely reported by other users, it is likely that the problem may stem from a specific conflict with another plugin, your theme, or a server-side limitation or restriction. Such conflicts can sometimes occur due to the unique combinations of plugins and themes that different WordPress sites use, or due to specific server configurations.

To help us pinpoint the exact cause of the issue, we would need more detailed information. Error messages from the browser’s console, application error logs, or server error logs would be particularly helpful. These logs often contain clues that can lead us to a solution.

If you could provide us with any of these details, it would greatly assist us in diagnosing the problem:

1. Console errors: Please check your browser’s developer console for any JavaScript errors that occur when the login issue happens.
2. Application error logs: If your WordPress installation has debugging enabled, there may be relevant entries in the debug log.
3. Server error logs: Your hosting provider, should be able to help you access the server error logs, which can indicate if there are server-level issues at play.

Once we have this information, we’ll be in a much better position to understand what’s happening and to provide you with a solution. Your security is our top priority, and we want to ensure that all features of our plugin, including 2FA, are working seamlessly with your site.

Best regards,
Georgi Ganchev
SiteGround.com

Hello @generosus,

The filter you provided is working as intended. Please be advised that the Maximum Image Width applies only to newly uploaded images after the option was enabled or the filter created. It will not resize already existing images.

In case you do not see newly images uploaded within the defined width then something is conflicting with the code applied in functions.php and preventing it from being applied. You are welcome to test on vanilla installation with the Speed Optimizer to confirm the filter will work as intended.

Best regards,
Georgi Ganchev
SiteGround.com

Hello @ioka92kfa,

The handler responsible for this behavior should be excluded from minification and you can continue using this option on your website.

You can exclude scripts from being minified using the filter we’ve designed for that purpose. Here’s an example of the code you can add to your functions.php file:

add_filter( 'sgo_js_minify_exclude', 'js_minify_exclude' );
function js_minify_exclude( $exclude_list ) {
  $exclude_list[] = 'script-handle';
  $exclude_list[] = 'script-handle-2';

  return $exclude_list;
}

More information and a full list of filters that can be used are found here:

https://www.siteground.com/tutorials/wordpress/speed-optimizer/custom-filters/

Best regards,
Georgi Ganchev
SiteGround.com

Hello @rajmataj,

If you have faced issues with 2FA authentication saying:

Error: The username field is empty. Error: The password field is empty.

You can update to the newest version and make sure the browser cookies are cleared once the update has been completed and the issue should be resolved.

Best regards,
Georgi Ganchev
SiteGround.com

Hello @jairoochoa,

The exec()?functionality is mandatory for the proper usage of the plugin. You can contact the remote host and ask them to enable it or consider alternative plugin for securing your administration panel.

Best regards,
Georgi Ganchev
SiteGround.com

Hello @jedinite,

This is not an usual behavior when the plugin is activated. Unfortunately without access to the backend or the server we cannot tell exactly what happened. If you are a SiteGround client please open a HelpDesk request form your Client Area. In case you are using a remote host, it would be best to check the Apache error log or contact the support of the remote host to investigate what could have caused the error.

Best regards,
Georgi Ganchev
SiteGround.com

Hello @psykonevro,

Our developers are still working on this solution. Once we have more information we will update this topic.

Best regards,
Georgi Ganchev

Hello @regalimirati,

Please open a HelpDesk request through your SiteGround Client area and we will gladly investigate the issue.

It would be helpful if you provide the steps to replicate the issue also please include what information was provided by Yoast developers so we can work with it.

Best regards,
Georgi Ganchev
SiteGround.com