ilGhera

Hi @vanesalp2021
I think this is not the right forum for you!

Please try with this ??
https://www.ads-software.com/support/plugin/woocommerce/

Hi @2buy,
the user must be logged in to be able to insert images in the ticket messages.
The Add media button will appear in the top left corner of the editor.

Hope this helps.

Hi,
there is a typo in the css code, flex-direction must be set to column.

Also, add an 100% width to the single widget.

Here the full code:

@media screen and (max-width: 992px) {
    .below-content .col-full, footer .col-full {
        flex-direction: column;
    }
    .below-content .widget, footer .widget {
        width: 100%;
        padding-bottom: 2rem;
    }
}

• This reply was modified 3 years, 6 months ago by ilGhera.

Hi @2buy,
you can simply add a media query like this in you child-theme css file:

@media screen and (max-width: 992px) {
    .below-content .col-full, footer .col-full {
        flex-direction: columns;
    }
    .below-content .widget, footer .widget {
        padding-bottom: 2rem;
    }
}

Hope this helps!

Hi Alex,
there is nothing new in your video.
I’m not saying that you’re not having the problem on your side, the support page is breaking your site’s footer.
What I said in the email is that I tried to reproduce the bug using 4, 5 different themes and I was not able to do that, even with the theme you gave me.

I suggested you several times to make a test with:

• StoreFront theme
• Your theme [parent]

Did you do that?
My idea is that the problem is in your child theme, the one with your custom code and the only one I didn’t try.

Please do some tests and let me have more details or I will be not able to help.

Kind regards.

@gionatan buongiorno,
credo si possa procedere in italiano.
Danea Easyfatt richiede il path dell’immagine nella macchina locale, mentre le immagini dei prodotti WooCommerce sono posizionate sul server.
Per questo questa funzionalità al momento non è stata implementata, verificherò se sarà possibile portare una soluzione con la prossima release.
Grazie.

Ok thanks, let’s continue by email.

Hi @sholtosler,
please let me have the media URL you’re trying to play.
Thanks.

Sure, here it is:
[email protected]

Thanks.

Hi,
I made a test using the Store Front theme and everything seems to work as expected.

You can do the same by adding an element to every one of the four widget areas available in the footer, something like this:
screenshot.png

I’m getting the same result with all the themes, it would be useful to try with the one you’re using, please let me have it if you can, I will make a test with it.

Thanks.

Hi @2buy
thanks for using WC Support System plugin and sorry for the problem you’re having.
Inspecting the page https://www.2buy.xyz/support/ I’m not able to see any css rule coming from this plugin, especially about the four columns in the footer, please have a look here:
https://www.ilghera.com/wp-content/uploads/2021/08/Schermata-da-2021-08-30-08-16-59.png
Can you try to disable any other plugin except this and WooCommerce? Did you try a different theme for a second, just to see if everything works as expected?
Please let me have any other useful information, if a bug will be confirmed I will release an update asap.
Thanks.

Hi,
please use the online tester as said: if your content works there, it will work even with the plugin.
Thanks.

Hi @siliconhippy
I am happy to help you if you have any doubts or problems regarding the functionalities of this plugin.
For any other technical question concerning the player, please contact the JW Player support.
Thank you.

Hi @siliconhippy,
thanks for your interest in this plugin.

1. M3u8 playlists are supported
2. No YouTube videos

I never tried to convert YouTube links with VLC but you can use this tester and see if it works:
https://developer-tools.jwplayer.com/stream-tester/

For more detailed information about the file formats supported, please contact the official JW Player support.

Thanks.

No problem @mirelaiepurela ??