Luigi Teschio

Did you check your cache configuration? It’s possible that clearing the caches might help. You can find more details in the?Coming Soon mode documentation.

Thanks for letting us know. I’m glad that you were able to fix the issue!

It seems to be ignoring the Thumbnail Cropping setting of 1:1 but maybe these are overridden by what’s setup in the block Editor template(s). Anyway that’s not a problem for me I only need the sharp images and that’s fixed!

We are aware of this issue. For this reason, we kicked-off a discussion about WooCommerce Customizer settings and block themes. You are welcome to drop any comments if you like!

@ldecher what does it happen if you click on change visibility settings ? (you can see in the send image at the bottom). Can you upload a screenshot? Thanks!

Hi @ldecher, I couldn’t replicate the issue with the default settings. Could you please open the page in the editor and share a screenshot? I’d like to double-check the link and template settings:

Furthermore, do you have any cache configurations in place? It’s possible that clearing the caches might help. You can find more details in the Coming Soon mode documentation.

Hello @ldecher, you can try to enable the Coming Soon mode only for the stores page.

@techsoldd, please follow these steps:

1. Visit: /wp-admin/customize.php?return=/wp-admin/themes.php
2. Navigate to: WooCommerce > Product Images.
3. Ensure that the input fields are empty.
4. If not, remove any value.
5. Save.
6. Visit the frontend.
7. Check the image URL.

I noticed that the Customizer settings are still applied even if a block theme is enabled.

@telesante, @xiabao, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Thanks!

@telesante thanks for the reply! Checking the code, it looks like that this issue doesn’t depend on WooCommerce: can you share the plugins that you have installed?

Thanks, @xiabao for reporting this error. I can confirm that this log isn’t generated by WooCommerce.

@maplestory mentioned that another plugin causes this error:

I have encountered an issue with my WooCommerce plugin related to the layout configuration for my merchant store. The log file consistently shows the following alert message:

2024-09-21T05:48:28+00:00 – Alert – PTK – Layout configuration for merchant store failed to load empty white layout configuration.

Can you share the plugins that you have installed?

Hi @demoddesignworkshop,

This is likely caused by a conflict with your theme or with another plugin. Read more about plugin and theme conflicts in our Self-Service Guide. 

How to test for conflicts

The best way to determine if the issue is being caused by a theme and/or plugin is to:

1. Temporarily switch your theme to Twenty Twenty-Five theme.
2. Try to reproduce the problem: If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict. 

For more detailed instructions, check out How to test for plugin and theme conflicts. 

Tools to help with troubleshooting

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

Additionally, check the configuration of your cache plugin if it is enabled. There is dedicated documentation on how to configure caching plugins for WooCommerce.

Hi,

The fix has been shipped with WooCommerce 9.4.1 release. Do you still have the issue?

Hi @techsoldd,

To adjust the image settings, you can follow these steps:

1. Edit the Product Collection Template.
2. Select an image.
3. Use the right sidebar to modify the settings to your preference.

Thanks @johannesj1 for the update! I’m glad that you fixed it!

Hello @freespirit2,

Thank you for providing the screenshot.

The issue might be caused by a caching plugin, as it appears, you have one enabled. Could you try disabling it to see if the problem persists?

Thanks!

Hi @naturalclinic,

I’m able to replicate your issue. It looks like that this issue is caused because some pages should not be cached. I suggest running a test for conflict You can read more about plugin and theme conflicts in our Self-Service Guide.?

How to test for conflicts

The best way to determine if the issue is being caused by a theme and/or plugin is to:

1. Temporarily switch your theme to Twenty Twenty-Three theme.
2. Try to reproduce the problem:?If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.?

For more detailed instructions, check out How to test for plugin and theme conflicts.