gioconndasw

Still not working. I tried unninstalling multiple times, tried the beta version of woocommerce, EVEN FORMATTED my phone and tried on a clean phone. On iPhones it works well, already tried on 2 different ones. On samsung it isn’t working. Please take a look and don’t just limit yourself to mark this post as solved when it isn’t. This is a really good plugin that I use FOR YEARS. If I’m trying all this options and still giving you the benefit of the doubt don’t you think you should consider to be atleast a bit helpful and actually making me feel like I’m not lost before moving to another plugin?

I already talked with woocommerce support and they told me it has nothing to do with them

“WooCommerce.com Fri Oct 13, 8:18 PM By default, the WooCommerce mobile app and WooCommerce Core doesn’t have the functionality to add a tracking code to an order. However it can be done by using our Tracking extension:https://woocommerce.com/products/shipment-tracking/However, it sounds like in your case, that functionality was being added by the Advanced Shipment Tracking plugin you had installed. So, since we didn’t develop that plugin or support it, you should reach out to their support team for further help about it.”

Hello again, today I found out that my partner has the option on IOS, not having the jetpack installed but I don’t on android 13, one UI 5.1. I tried jetpack, unninstalled, did a clean install of woocommerce again but nothing works. Please help, I really like your plugin and been using it for a long time

I already had it. Reinstalled the app but doesn’t work either.

Hello, thanks for the reply. It seems like I’m not being able to find where to place the tracking code anymore. I tried reinstalling the woocommerce app before and after reinstalling the ast plugin aswell. Here’s the link with 2 printscreens:

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