giverphy

Inspecting the field I found the error is the placeholder:

<input autocomplete="address-level2" name="dk-speakout-city" id="dk-speakout-city-5" maxlength="200" type="text" placeholder="Postal Code" required="required">

In the meantime, I was able to download version 2.14.18.1 from the bottom of this page and downgrade which fixed everything: https://www.ads-software.com/plugins/speakout/advanced/

Unfortunately I lost roughly 200-400 signatures at the peak of a 2 day campaign that weren’t captured during about 24 hours of downtime until I downgraded

For anyone else who may have this issue in the future, in my case, my theme included custom woocommerce files which had priority over the default woo files, including outdated email files which didn’t have the proper WP hooks. loushou and OpenTickets support were very helpful in helping me diagnose this and updating the necessary theme file (\woocommernce\emails\email-order-items.php), which solved this problem. Overall, some of the best and most extensive online support I’ve ever received. Thanks again loushou!

Thanks. Credentials sent. The GAMP order was Order #3578.

I resent the “Order completed” email as you suggested, and the new email was no different, still no ticket link, other than my temporary custom message with a link to the “My Account” page.

Also, as I mentioned, I just bought GAMP, but it’s been about 20 minutes and I have not yet received an email with the license or receipt.

Sure, I’ll make you an admin account, I just need an email address for you. Thanks for your support. I just bought GAMP, btw.

To solve this for now, I added the following message to “Custom Completed Order Message (Above Order Items)” in the OpenTickets “WooCommerce Emails” settings:

You can print your ticket(s) by visiting the “My Account” page (https://<<domain>>/shop/my-account/) and clicking on your ticket order under the “Upcoming Tickets” section.

It wouldn’t save a hyperlink, however, so I had to just display the URL in plain text like that.

Also, on an unrelated note, I just updated OpenTickets to v1.13.0 and for some reason, whenever I viewed a ticket, it was inserting the entire “qsot-event-area-ticket-selection” element including the full size event photo, event description, and the “Reserve some tickets” form—and from a completely different event than that of the ticket I was viewing no less—in under the venue address under the ticket to the left of the map, pushing the map off the right side of the page. Really odd; I couldn’t figure out why. I sniffed the CSS and it seemed to be adding it into venue-notes, yet I had venue notes turned off in the OpenTickets settings. Finally I just ended up adding the following to hide it in opentickets-community-edition/templates/tickets/basic-style.css

.qsot-event-area-ticket-selection { display: none; }
.venue-notes { display: none; }

For the benefit of others in the future who may find this thread, I moved my request here: https://www.ads-software.com/support/topic/no-link-to-print-ticket-included-in-customer-email

Someone had mentioned that they got the ticket link if they used a coupon but not otherwise, so to test this, I applied a 100% discount to a ticket so I didn’t even have to process anything through PayPal, went straight to “order complete”, but still no ticket link in that confirmation email either…

I’m having this exact same issue and nothing above seemed to apply to my situation.

OpenTickets 1.12.10, WooCommerce 2.4.7, WordPress 4.3.1

Went through installation and setup videos carefully several times to make sure I didn’t miss anything. Everything works perfect, except that there is no ticket link in the customer “Your order is complete” email, just the order number, receipt, customer details, and billing address. The order status is complete, and the ticket is generated, which I can access through the WooCommerce Orders Admin Console by viewing the individual order and clicking the “View ticket” link there, but there is no link to view or print the ticket in any of the customer emails. Checked spam folder, etc. We even tried a live ticket sale to ourself (not sandbox) and again everything worked fine, payment processed, ticket generated, but no link to ticket in customer email…

Please advise. Thank you for your time and assistance.