gmoney9

This should be standard procedure to send cancellation email to customer. Why is this not a toggle or default behaviour? Seems a bit silly.

Are the critical error emails being logged in your Email Log plugin?

They are not, no.

We suspect it depends on where the critical error is originating from. If it’s in a plugin that loads before WP Mail SMTP, then WP Mail SMTP would not load and authenticate that email.

That sounds very plausible actually.

We recommend enabling?WordPress debug logging, triggering the fatal error, then please share the error message from the log with us and also let us know how you triggered the error, so we can try to reproduce and debug this on our end.

I’m not really all to tech savvy to be able to do this without messing something up. Is this something that you guys can test on your end?

1. By experiencing a critical error and the msg saying that an email has been sent to me (but obviously not being received)

2.

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WP Mail SMTP – 3.7.0 By WPForms

3. Nope

4. None reported there

• This reply was modified 1 year, 10 months ago by gmoney9.