somosflow.digital

Nada por aqui ??
Una pena.

Hi @shameemreza thanks for your comments!

Yes i’m using a child theme, so that’s covered ??

I still have the doubt if this “issue” is the expected functionality of WooCommerce (or a bug), meaning if an order stays at “pending” and doesn’t changes status to On Hold, Processing or Completed it doesn’t increase stock by default when it is Cancelled.

Even though I was able to make it work, I just want to understand what happened ??

I’ve googled for documentation on the matter but didn’t find anything. Maybe you have a link that explains the different statuses and their expected behaviours when passing from one to the other?

Thanks!

@juampacamarda no, no encontré aún una solución ??

Sería genial tener una respuesta de parte de MercadoPago, seria una lástima tener que cambiar el método de pago por este tema.

De nuestro lado decidimos esperar un tiempo más antes de ponernos a probar otros plugins de tarjetas de regalo, o evaluar otros métodos de pago.

Si llegamos a encontrar otro plugin en algún momento, vuelvo acá y lo comento. Te pido lo mismo si lo hacen también.

Gracias!

Hello,

I’ve managed to add some code to functions.php and it is working now, as it seems this is not default behaviour on WooCommerce orders:

add_action( 'woocommerce_order_status_pending_to_cancelled', 'wc_increase_stock_levels' );

Here’s the thread on Stackoverflow:
https://stackoverflow.com/questions/76886068/woocommerce-inventory-re-stock-when-a-pending-order-is-cancelled/76887091#76887091

Not sure if this is wrong at some level, please let me know your thoughts! Thanks!

Hello @shameemreza thanks for your reply.

I’ve tried the options you recommended, but I can’t emulate the “Pending” status. When I choose Bank Transfer or Cash on Delivery, the order goes ON HOLD status (not pending payment). At this point, the order is fully processed showing the summary on the site, and I get a new order email, as well as the customer.

While in orders staying on pending payment (only generated while using some payment plugin) the emails are not sent, and also stock is not restablished when they are cancelled.

Pending status to Cancelled -> not restoring stock (whether manual or automatically)
On Hold / Processing / Completed to Cancelled -> working fine

Also:
– Hold stock (minutes) is set to 5 (this is working just fine, it cancels the order but not restoring stock, same as cancelling manualy)
– Switched to StoreFront Theme

I attach some screenshots:

It only happens with Pending Payment status, other status after being cancelled are working fine (with or without the gateway payment plugin installed)

This screenshoots are from a clean installation.

Any other ideas what might be going on? Do you have screenshots replicating the issue not happening?

`
### WordPress Environment ###

WordPress address (URL): https://sd-3360821-h00102.ferozo.net
Site address (URL): https://sd-3360821-h00102.ferozo.net
WC Version: 8.0.1
REST API Version: ? 8.0.1
WC Blocks Version: ? 10.6.5
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.7.36
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.0.1
WC Database Prefix: wp_
Tama?o total de la base de datos: 4.65MB
Tama?o de los datos de la base de datos: 2.97MB
Tama?o del índice de la base de datos: 1.68MB
wp_woocommerce_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_actions: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_logs: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
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wp_icl_string_translations: Datos: 0.23MB + índice: 0.08MB + Motor MyISAM
wp_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_litespeed_url: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_litespeed_url_file: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
wp_options: Datos: 1.64MB + índice: 0.06MB + Motor MyISAM
wp_postmeta: Datos: 0.02MB + índice: 0.02MB + Motor MyISAM
wp_posts: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_terms: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_term_relationships: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_term_taxonomy: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_usermeta: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_users: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_admin_notes: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_note_actions: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_orders: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
wp_wc_orders_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_addresses: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_operational_data: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB

### Post Type Counts ###

attachment: 1
page: 6
post: 3
product: 1
shop_order: 6
wp_template: 2

### Security ###

Secure connection (HTTPS): ?
					Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL.
Hide errors from visitors: ?

### Active Plugins (3) ###

Health Check & Troubleshooting: por La comunidad de www.ads-software.com – 1.7.0
Getnet Argentina para Woocommerce: por Getnet Argentina – 0.0.8
WooCommerce: por Automattic – 8.0.1 (la actualización a la versión 8.0.2 está disponible)

### Inactive Plugins (5) ###

Disable XML-RPC: por Philip Erb – 1.0.1
LiteSpeed Cache: por LiteSpeed Technologies – 5.5
Sucuri Security - Auditing, Malware Scanner and Hardening: por Sucuri Inc. – 1.8.39
Woo Payment Discounts: por WPCodelibrary – 1.3.0
WPVulnerability: por Javier Casares – 2.0.2

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: por  – 1.9.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: ARS ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Base de la tienda: #5 - /tienda/
Carrito: #6 - /carrito/
Finalizar compra: #7 - /finalizar-compra/
Mi cuenta: #8 - /mi-cuenta/
Términos y condiciones: ? Página sin definir

### Theme ###

Name: Storefront
Version: 4.5.2
Author URL: https://woocommerce.com/
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-08-22 21:09:11 +00:00
Options: ?
Notes: 73
Onboarding: skipped

### Action Scheduler ###

Completo: 21
Oldest: 2023-08-11 21:09:13 +0000
Newest: 2023-08-22 14:03:16 +0000

Fallida: 1
Oldest: 2023-08-11 21:10:14 +0000
Newest: 2023-08-11 21:10:14 +0000

Pendiente: 1
Oldest: 2023-08-22 17:16:45 +0000
Newest: 2023-08-22 17:16:45 +0000


### Status report information ###

Generated at: 2023-08-22 14:15:40 +00:00
`

Hi Tamrat, thanks for your reply!

Your interpreation of the issue is correct!

I’ve tested in a clean installation using only WordPress with Twenty Eleven Theme, WooCommerce and the plugin I use for payments (currently GetNet) and the issue persists.

The thing is, I’m not sure how to emulate the “Pending payment” status when creating an order if I don’t use a payment plugin. Can you tell me how you tested it on your end?

I don’t have any fatal error log, and I paste below the current report status.

Let me know if this helps, and also your comments on what’s the best way to test/emulate “Pending Payment” status without the credit card payment plugin. I will install Storefront theme as well.

` WordPress Environment

WordPress address (URL): https://sd-3360821-h00102.ferozo.net
Site address (URL): https://sd-3360821-h00102.ferozo.net
WC Version: 8.0.1
REST API Version: ? 8.0.1
WC Blocks Version: ? 10.6.5
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.7.36
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.0.1
WC Database Prefix: wp_
Tama?o total de la base de datos: 4.03MB
Tama?o de los datos de la base de datos: 2.36MB
Tama?o del índice de la base de datos: 1.67MB
wp_woocommerce_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_actions: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_logs: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_commentmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_comments: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_ev_claves: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_icl_strings: Datos: 0.15MB + índice: 0.11MB + Motor MyISAM
wp_icl_string_translations: Datos: 0.23MB + índice: 0.08MB + Motor MyISAM
wp_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_litespeed_url: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_litespeed_url_file: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
wp_options: Datos: 1.05MB + índice: 0.06MB + Motor MyISAM
wp_postmeta: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_posts: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_terms: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_term_relationships: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_term_taxonomy: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_usermeta: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_users: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_admin_notes: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_note_actions: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_orders: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
wp_wc_orders_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_addresses: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_operational_data: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB Post Type Counts

attachment: 1
page: 6
post: 2
product: 1
shop_order: 2 Security

Secure connection (HTTPS): ?
Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL.
Hide errors from visitors: ? Active Plugins (4)

Disable XML-RPC: por Philip Erb – 1.0.1
WooCommerce: por Automattic – 8.0.1
WP Change Default Email: por Vijay Sharma – 0.4
WPVulnerability: por Javier Casares – 2.0.2 Inactive Plugins (3)

Getnet Argentina para Woocommerce: por Getnet Argentina – 0.0.8
LiteSpeed Cache: por LiteSpeed Technologies – 5.5
Sucuri Security - Auditing, Malware Scanner and Hardening: por Sucuri Inc. – 1.8.39 Settings

API Enabled: –
Force SSL: –
Currency: ARS ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Base de la tienda: #5 - /tienda/
Carrito: #6 - /carrito/
Finalizar compra: #7 - /finalizar-compra/
Mi cuenta: #8 - /mi-cuenta/
Términos y condiciones: ? Página sin definir Theme

Name: Twenty Eleven
Version: 4.3 (la actualización a la versión 4.4 está disponible)
Author URL: https://es.www.ads-software.com/
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-08-14 21:09:11 +00:00
Options: ?
Notes: 71
Onboarding: skipped Action Scheduler

Completo: 11
Oldest: 2023-08-11 21:09:13 +0000
Newest: 2023-08-14 13:02:24 +0000

Fallida: 1
Oldest: 2023-08-11 21:10:14 +0000
Newest: 2023-08-11 21:10:14 +0000

Pendiente: 1
Oldest: 2023-08-15 13:02:25 +0000
Newest: 2023-08-15 13:02:25 +0000 Status report information

Generated at: 2023-08-14 18:54:45 +00:00
`

Estoy experimentando exactamente el mismo problema en mi sitio web, el cual actualizamos todos los plugins involucrados al día de hoy 08/08/2023 y sigue sucediendo.

Es como si el plugin de MercadoPago no tuviera en cuenta el tipo de descuento de la Tarjeta de Regalo, ya que no es por ejemplo un cupón.

Muchas gracias!