goodpharm

I know the reason now. When I turn off the theme and use the default theme, it’s working well. I already asked the theme creator.
Thank you

I also set up a WooCommerce email, and the SMTP test email was sent successfully. However, only automatic emails based on order status are not being sent. Even when I checked the email log, there was no email created in the order completion status.

Only manually written messages are sent by e-mail, not automatic e-mails based on order status changes.
I am only using SMTP and Mailchip.

I installed and checked Email Log, but there is no record of email sending.

• This reply was modified 2 years, 3 months ago by goodpharm.

I use Mailchimp and WP SMTP without customizing

There is no record of creating customer-completed-order.php. WooCommerce emails are also sent only when I write an order note. An automatic e-mail is not sent according to status change.

Yes, it is.
The customized email page only has a save button and the publish button is not active.

Once activated with the shipped button, you will receive a basic WooCommerce email, not an email from Advanced Shipment Tracking for WooCommerce with tracking information.