govisola

Hello @ckadenge

thank you for your response. I didn’t install any new plugins recently. I have this problem for months now, I believe. I don’t remember when it started.

Thank you in advance.

Hello @doublezed2

thank you. As you suggested I will create a new topic about this new issue. Yes I am referring on that slightly black thing happens during the video. I will make a new topic and we will discuss it there following guidelines.

Best regards

Hello @doublezed2

thank you for your response. Sure, as you can see from the short clip here when I open the store giuseppegovinda.com/store the page turns black for a short time. It doesn’t always happen. I would say it happens 50% of the time and doesn’t happen mobile.

I am looking forward to hearing from you.

Best regards.

Hi @ckadenge

sometimes when I open my WooCommerce store, the screen briefly turns black for a split second. Is it also cause by the bug we spoke in this thread?

Hi @ckadenge

thank you. It is very kind of you.

Hi @shameemreza

thank you for your response. I will not follow the suggestions of the AI. Thank you also for the info about staging.

Hope this bug will be fixed soon.

Best

*even though it’s not fun that my website from time to time during the day cannot be loaded for a couple of minutes I wish to solve this problem. However, the method suggested by @carolm29 is too complicated for an issue created by a plugin. I mean he said “you need to find out what is using this deprecated hook.” and I found out: is woocommerce. An @omarfpg replied that is indeed a wooccomerce problem. Are we sure there is nothing else to do except that long method of carol or waiting? And if it is a plugin problem, why I feel like I am one of them to experience the problem? Even in the GitHub topic, there are only 8 participants.

• This reply was modified 4 months, 1 week ago by govisola.

Thank you @omarfpg for your response. Ok, I will leave it as it is and hope that the dev team will remove it anytime soon. I’m happy we know better why it happens and that will be fixed by the team. I see that the issue on GitHub started in 2023.

Have a nice day.

Hi @carolm29

thank you for your response.

I asked the AI and it told me to find what is using “woocommerce_rest_api_option_permissions”. I found out that the hook “woocommerce_rest_api_option_permissions” is inside the file “class-wc-payments.php” (inside woocommerce payments > includes) and in “Options.php” (inside woocommerce > src > Admin > API).

The AI simply told me to go inside those files, and delete the lines “woocommerce_rest_api_option_permissions”

Can I do like that?

• This reply was modified 4 months, 1 week ago by govisola.

Hello @doublezed2

here the error logs

There are errors from last year, I think you can ignore them (last year I had errors but I solved them). You can check the errors of today. It seems that the problem is something related to woocommerce.

Thank you in advance.

I am looking forward to hearing from you.

Best

Hi @shameemreza

I have the error logs. Should I upload the text on github and share the link with you?

I am looking forward to hearing from you.

Best

Hi @shameemreza

ok, thank you, that’s very nice of you. I will now try my best to find an easy way to check the server log (I made it in the past but I forgot it) and then I will share with you my questions regarding the interpretation of the errors. It might take days, though.

Have a great day.

Hi @ckadenge

thanks for your response. Hmm if you say that downgrading from 1 GB to 256 MB might not solve the issue and could potentially affect my website’s performance, I will ask ionos to leave things as they are at 1GB.

After that I will check the error logs.

Hi @shameemreza

Thank you for your reply. I contacted them and am hoping for their response.

While waiting, I wanted to ask if downgrading to 256 MB makes sense. I read that having 1 GB could cause security issues and even make the server slower. In fact, in the last few weeks after upgrading to 1 GB, I encountered problems loading the website intermittently during the day. I experienced “500” class errors with this message:

“Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.”

So, I thought to downgrade to 256 MB because IONOS told me at that time that there were no problems with their server.

@threadi

oh no. Sorry. Thank you for your reply. ??

Best,

Giuseppe